Worst ATMs in existence. I can not believe how slow the ATM machines are, parking is a mess as…read morewell.

This is a criminal organization. Had $6000. in an account for several years, or so I thought. They…read morewere deducting $95./month 'service charges' when there was zero activity on the account. I did not receive the statements as they were being sent to a different address. Did not find out until the account was drained completely. After many requests and 'escalating to management', I got a refund of $950. They kept $5000. and would not credit it back. If you bank here, BEWARE

The line on a Saturday is ridiculous. Why do they only have two tellers on a Saturday????? They are…read moreonly open until 12 so they should have more tellers. People who work do not want to spend their Saturday morning in line.

Lines are too long. Takes forever. Thinking of switching banks. There are plenty of employees but…read moreusually only 2 tellers are helping everyone

Manager is very rude and not helpful at all. She recommended me to go and gather certain legal…read moredocuments and then when I did, she said to call the 1-800 number to customer service?! I did so in the bank and said that now the bank manager could help me. The bank manager was so angry because she actually had to do "work"! I never heard back from the bank or the manager after waiting more than a month!! HORRIBLE CUSTOMER SERVICE! I do not recommend this bank!

WORST BRANCH! Amanda Rice opened am account for me with a promotional 4.5% interest for 3 months…read morelocked period. I never received any interest and kept over 100K. Max 12K interest was promised. I keep calling the branch and no one picks the calls. I went there personally and they told me I need an appointment. How do I get appointment with out them replying back to my voicemails. When you go there ask why don't you pick calls or callback, they reply oh we are very busy. I haven't seen more than 2 customers so many times I have been there. The branch people are rude, clueless, poor in math, I don't know why are they even there. Amanda Rice is the worst personal banker I have come across. She has no clue of the offers and how to even apply those to the accounts. Her basics are poor. I highly recommend not to waste your time on investments with this bank!

Sold a vehicle, and the cashiers check was written out at this bank. Came in today to cash it out…read morewas told due to the amount it cannot be cashed. Total bs. How do you guys write a check that you cannot cash?

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Came into the bank today to bring my grandson to make a deposit. As we walked in, we noticed that…read morethere was a long line and while we were standing there, we noticed it wasn't moving. There were only two tellers, helping the customers in line and the business customers in line. The way took about 15 minutes for us to get to the front of the line we made our deposit and then we were on our way. The young man that helped us out was very friendly, courteous and had great customer service.

I got good service from the people I met with but when I tried to call the bank I couldn't get…read morethrough. They don't answer the phone! I tried 6 times.

Very professional, very fast at getting problems fixed. They have great customer service there is…read morealways a real person on the line to help you. there is no waiting in line when you have to come in. Bankers here are just an email or phone call away to help you with your banking needs. I will keep sending more business to pinnacle and i look forward to working with them.

I am trying to reset my password. After being denied it states to call customer support. Nowhere…read moredoes it give you a number for customer support, only client services during banking hours. So when you are trying to rest p/w at 1:30 A.M. you cannot. They should at least provide the phone number and state that you can only reach them during normal banking hours. They need to up their game on online banking and support!!!! I hate this bank. Poor online service.

There ATM's outside are horrible! They need to get this asap. I've went several times and it always…read moreis shooting my cash back out I'm over it and about ready to go somewhere else.

This place has really really gone down over the past 10 years. The new branch manager is terrible…read more My dad passed away and we brought the death certificate, power of attorney, will and trust. We let them know that we needed to put my dad's account in my mom's name and see what bills were taken out. The branch manager was rude and said the power of attorney dies when my dad died. She made a copy of death cert and POA. I told her my mom needed access to the account to see if there is money in the account or bills. The manager said if any money is in the account then it would go to the state/govt. I said, "F... no the money isn't going to the government, thats my moms money." Commonwealth made a threat to my mom saying that they could put a lien on my parents house even though my parents do not have a mortgage through Commonwealth. All these bullshit scare tactics. Definitely would not recommend this place and I will be closing my account that I've had there for over 30 years.

Best credit union ever. I only have one checking acct. with two new beloved vehicles, purchased…read morethrough their wonderful auto loan program. With of course 1.5% interest, it's great to build equity fast! Looking at home in a year or so. If you ever thinking of becoming a member. Join! as a member, their are great opportunities! Especially for a family of 6 striving to succeed. Thank you OEFCU we love you! Respectfully A great big family

I'm a customer and needed something notarized . They said I needed an appointment . I said I needed…read moreit today and was told to go to the postal annex across the parking lot. Pretty lousy service!!!

I try not to complain about one bad experience, but every time i come to this bank. It's one awful…read moreexperience after the next. Meeting with any consultant consistently takes 1-3 hours because they are always understaffed and they do not even give you close to the correct time estimate. Depositing large amount of cash with a teller is always a nightmare as well as it takes several times for their machines to count correctly or the teller types in the wrong amount. Other US banks have never given me these problems. Save yourself the headache and drive to San Jose or Gilroy locations.