Love Pinnacle! This bank answers the phone, in person, within a ring or three. They can actually…read moresolve problems via the phone vs our other bank would have required me to come in person. They save me a lot of time. They know me by name when I walk into any branch. How do they do that? In this day and age, it's refreshing. Really nice people here, and at the other branches too. 5 stars from a hard to please, crotchety old man.

Been with these guys for a couple years now. Love the staff! Super helpful and Kurt and Desiree are…read morealways there to help me. Thanks guys!

Amazing customer service and great support for all of my banking needs! Amalia and Gloria each get…read moreten stars

IM NOT REVIEWING THIS BANK ON CUSTOMER SERVICE BUT ONLY REVIEWING IT ON THIS ATM MACHINE BEWARE…read more NOt Once but twice this atm has shut down on me during a cash deposit. It took my debit card and money. Now i need dispute it and wasite my time with the 1800 number. This is so inconvenient i will never deposit here ever again. So disappointed

Went in today to cash two checks. I do not have an acct at this bank, and there is a reason why. B…read moreof A is horrendous. After waiting in line for 20 minutes. The teller "Caesar Gonzalez" told me there would be a $8 fee per check to cash, I said fine. Then he proceeds to fiddle with his computer another ten minutes, has me verify the check totals and then tells me he cannot cash one of them because"it's not written how the check writer writes previous checks", I said WHAT?? Ok then cash the other....5 mins later same excuse. So I said I want to speak to a manager and she comes over and says that "they cannot cash the checks because I do not have acct with them". I honestly flipped out because they were both lying and I don't know what they thought I was writing other peoples checks and trying to cash them??? I hate B of A. Do not use them!!

Terribly slow, awful service. 45min plus wait times consistently. Close this branch or hire more…read morepeople. Absolutely mess coming here.

I had a really positive experience working with Eric at Mirastar Federal Credit Union. As a…read moreFinancial Services Representative, he was very professional, easy to talk to, and clearly knew what he was doing. He took the time to walk me through everything, explained my options in a simple way, and made sure all my questions were answered. What I appreciated most was how thorough and patient he was. He didn't make me feel rushed and made sure everything was done correctly from start to finish. You can tell he genuinely cares about helping his clients and providing great service. I would definitely recommend Eric to anyone looking for helpful, reliable support with their banking needs.

Eunice has been AMAZINGExtremely professional and helpful after loosing my bank card. Blessings…read moreAlways!!

So how do you rate a bank? Kinda hard so I will point out some great things about this branch:…read more The line moves quickly. Doesn't matter if there are 2 or 10 customers, the line is moving quickly and there are always plenty of tellers. The staff is friendly, helpful, and get things right. They offer services that may apply to you, but don't push to "up sell" you on anything. For example one of them told me how I could customize my debit cards with pictures/designs so that I could quickly tell them apart. Free service and just trying to be helpful. The manager was super professional when I dealt with her. VERY professional, helpful, and took her time assisting me. I didn't feel rushed and she even helped me by making a phone call to customer service instead of just giving me the number. It is that extra step that makes people feel like a valued customer. I would recommend this branch specifically for Wells Fargo in the Gilroy area. It doesn't get better

Terrible experience with Wells Fargo Bank I had my account…read moresuspended because of their own clerical error. They wouldn't accept responsibility even after I paid for their mistake! Worst thing about it I was they reported me to ChexSystems and I was unable to open a new bank account anywhere! There are other great banks!

Today, I went into the branch to make a simple deposit. The check I deposited was a Chase check,…read moreand I was assisted by Oscar Perez. He was very nice and informed me that the check would be placed on hold until January 5. After leaving the branch, I called the 800 number to see if they could assist me, but unfortunately they were unable to help since the check had just been deposited and they could not yet view it. I returned to the branch to speak with Oscar again. Once again, he was polite and explained that a hold had to be placed on the Chase check due to Regulation CC. I let him know that I was already aware of Regulation CC. He then asked me to follow him to his desk. What was most frustrating to me was that while we were sitting together, he did not review how long I have been a customer, the type of deposits that regularly go into my account, or the typical balance I maintain. Instead, he simply told me no and stated that he could not release any of the funds. I asked if he could cash the check or make a portion of the funds available to me, and again his answer was no. He then suggested trying to cash the check to see if the system would allow it. We went back to the teller line, but he was unable to cash the check and had to reverse the transaction and re-deposit it. As a manager, I feel customers should be given options, especially long-term customers like myself. He did not ask why I needed the funds or attempt to find any alternative solutions. This experience was extremely frustrating, as I live in Hollister and needed the funds to pay off my auto loan at a different bank, which I had planned to do that same day. I was not asking for the full amount to be released, only a partial release of $3,000 to $5,000 which I had over that amount in my accounts, but I was repeatedly told no without any attempt to help. When assisting customers, especially loyal ones, the goal should be to find solutions rather than simply saying no. This experience left me feeling that I would have been treated differently if I maintained a significantly higher balance.

If it were possible to rate this service lower than one star, I would. The parking lot is highly…read moreinconvenient, and updating my address through the teller was frustratingly difficult. A simple request such as this should be straightforward, yet it appears even the most basic tasks are challenging for the staff. Don't come to this bank!

I'm not at all surprised that this place has terrible reviews. Not only have so many people have…read moretheir identity stolen because of data breaches with Wells Fargo but their customer service here is garbage. I'm part of the American Legion and we came in about a month and a half ago to get three of us put on the account because two of our guys passed away. We all signed paperwork, brought ss card and 2 id's. We never heard anything back. We had to physically all go back in to sign paperwork because the people here are so incompetent they don't know how to submit paperwork properly so we have to bring in our ID And they still can't locate our information. Their bankers tell us to come in anytime. One guy went in on a Friday another on a Saturday and the people who were supposed to help us out weren't working so they told us Monday. We came in Monday and those people still weren't working. Apparently there's no communication at this branch. I told them it's been over a month and this is outrageous that I'm the treasurer I have to have access to the account to pay bills. So another lady helped me that supposedly was gonna call me by day three and no later than day three and give me access to the account. Been over a week I still haven't heard anything and I've tried calling numerous times and you cannot get a hold of a person.

This is my home branch. I've been a happy customer for five years. It's a half mile from my home,…read moresuper convenient. Customer service is 5 . I'm just not happy that they shortened their Saturday hours. There is a San José branch on San Carlos St I can go to for emergencies, which is nice.

Noel Juarez helped me every step of the way getting my new HELOC..WONDERFUL service..read more

I recently applied for a loan. Noel Juarez helped with the entire process and was extremely helpful…read moreand communicated everything clearly. His professionalism made me feel comfortable with the process and I trusted my personal information with him. I will continue to do business with Commonwealth Central Credit Union of Morgan Hill, CA because of Noel .

Used to be the flagship bank in Gilroy, down to ONE drive-thru ATM. 4000+ square foot building?…read moreOne. Crap. ATM. Saaaaaaaadfaaaaaaaaace.

Worse BOA ever. Services sucks . I came for one service to add a name , went 3 times , tell me…read moredifferent item I needed to bring. 3 times ... they can't make their shit together. I think I'm going to close my account for that reason after w them for 20 yrs. To update my review I went to different branch and I was able to do what I asked for with the current documents without any problem. So if you are BOA customer and need a services, DO NOT go to this branch, they sucks .