Love Pinnacle! This bank answers the phone, in person, within a ring or three. They can actually…read moresolve problems via the phone vs our other bank would have required me to come in person. They save me a lot of time. They know me by name when I walk into any branch. How do they do that? In this day and age, it's refreshing. Really nice people here, and at the other branches too. 5 stars from a hard to please, crotchety old man.

Been with these guys for a couple years now. Love the staff! Super helpful and Kurt and Desiree are…read morealways there to help me. Thanks guys!

The customer service is one of the best I have experienced. Jessica H. is amazing! My situation was…read more(divorce) complicated and she listened and worked with me to simplify my accounts. I have now moved to SoCal but still bank with POCU, they only have branches in the Bay Area but I obtained my new mortgage loan with them. Jessica still assist me with phone transactions and inquiries. I am happy and very satisfied banking with POCU. Kudos to Jessica!

I went into the Gilroy branch and saw Joanna. She was amazing and so easy to deal with. She heard…read moreme out and understood my situation. I was getting a personal loan and explained to her how much I needed and she started the process right there. The process was very easy and painless. She went the extra step and kept me informed throughout the process. And once it was funded, let me know that the funds were available. I love that fact that she made it so easy and no pressure for me. Joanna is definitely an asset to Premier One Credit Union! Thank you so much for all your help Joanna!!!

Came into the bank to make a deposit because it was located right where I was. Sign on the door…read moresays bank hours are 8 to 5 came in at 4:30 and the bank was closed. Hours of operation need to be updated.

As a customer the BofA employees (especially the manager) forgot what customer SERVICE is. There…read moreare no smiles. There are long wait lines. There is usually only one teller working and that is the business teller and the other is the wheelchair teller, which is VERY awkward for all of us customers who is NOT in a wheelchair. Instead of being a helpful manager they go out of their way to make it painful to do banking with them! I was treated so rudely. There must not be "customer surveys" going on right now. So the managers do not have to be friendly and professional. The managers should be RETRAINED on what it means to be a CUSTOMER SERVICE provider. BofA is a business and it is getting less and less business. Take a look at the problems!

I had a really positive experience working with Eric at Mirastar Federal Credit Union. As a…read moreFinancial Services Representative, he was very professional, easy to talk to, and clearly knew what he was doing. He took the time to walk me through everything, explained my options in a simple way, and made sure all my questions were answered. What I appreciated most was how thorough and patient he was. He didn't make me feel rushed and made sure everything was done correctly from start to finish. You can tell he genuinely cares about helping his clients and providing great service. I would definitely recommend Eric to anyone looking for helpful, reliable support with their banking needs.

Great service and friendly representatives! Very helpful and knowledgeable. Will be referring my…read morefamily and friends.

Terrible experience with Wells Fargo Bank I had my account…read moresuspended because of their own clerical error. They wouldn't accept responsibility even after I paid for their mistake! Worst thing about it I was they reported me to ChexSystems and I was unable to open a new bank account anywhere! There are other great banks!

Wells Fargo on 1st St. in Gilroy is among the best branches around. The staff are very professional…read moreand knowledgeable. They take time to thoroughly explain things we need to know and they don't over complicate things. We never feel rushed or like a number at the 1st St. branch. We have had less than stellar experiences at our local Monterey Peninsula branch, where we live, so we drive to Gilroy to receive accurate and competent customer service in a timely manner. Bank Manager Evelyn is so courteous and helpful. She made sure our appointment went smoothly and that things were done correctly. Banker Janae Lujan was friendly and efficient and worked well with us and with Evelyn. My husband accidentally left his sunglasses and Evelyn was kind enough to run outside to return them to us before we left. THIS kind of customer service and professionalism is what we appreciate. Kudos to them for that! Go to this branch to experience feeling like a valued customer.

Today, I went into the branch to make a simple deposit. The check I deposited was a Chase check,…read moreand I was assisted by Oscar Perez. He was very nice and informed me that the check would be placed on hold until January 5. After leaving the branch, I called the 800 number to see if they could assist me, but unfortunately they were unable to help since the check had just been deposited and they could not yet view it. I returned to the branch to speak with Oscar again. Once again, he was polite and explained that a hold had to be placed on the Chase check due to Regulation CC. I let him know that I was already aware of Regulation CC. He then asked me to follow him to his desk. What was most frustrating to me was that while we were sitting together, he did not review how long I have been a customer, the type of deposits that regularly go into my account, or the typical balance I maintain. Instead, he simply told me no and stated that he could not release any of the funds. I asked if he could cash the check or make a portion of the funds available to me, and again his answer was no. He then suggested trying to cash the check to see if the system would allow it. We went back to the teller line, but he was unable to cash the check and had to reverse the transaction and re-deposit it. As a manager, I feel customers should be given options, especially long-term customers like myself. He did not ask why I needed the funds or attempt to find any alternative solutions. This experience was extremely frustrating, as I live in Hollister and needed the funds to pay off my auto loan at a different bank, which I had planned to do that same day. I was not asking for the full amount to be released, only a partial release of $3,000 to $5,000 which I had over that amount in my accounts, but I was repeatedly told no without any attempt to help. When assisting customers, especially loyal ones, the goal should be to find solutions rather than simply saying no. This experience left me feeling that I would have been treated differently if I maintained a significantly higher balance.

If it were possible to rate this service lower than one star, I would. The parking lot is highly…read moreinconvenient, and updating my address through the teller was frustratingly difficult. A simple request such as this should be straightforward, yet it appears even the most basic tasks are challenging for the staff. Don't come to this bank!

I'm not at all surprised that this place has terrible reviews. Not only have so many people have…read moretheir identity stolen because of data breaches with Wells Fargo but their customer service here is garbage. I'm part of the American Legion and we came in about a month and a half ago to get three of us put on the account because two of our guys passed away. We all signed paperwork, brought ss card and 2 id's. We never heard anything back. We had to physically all go back in to sign paperwork because the people here are so incompetent they don't know how to submit paperwork properly so we have to bring in our ID And they still can't locate our information. Their bankers tell us to come in anytime. One guy went in on a Friday another on a Saturday and the people who were supposed to help us out weren't working so they told us Monday. We came in Monday and those people still weren't working. Apparently there's no communication at this branch. I told them it's been over a month and this is outrageous that I'm the treasurer I have to have access to the account to pay bills. So another lady helped me that supposedly was gonna call me by day three and no later than day three and give me access to the account. Been over a week I still haven't heard anything and I've tried calling numerous times and you cannot get a hold of a person.

This is my home branch. I've been a happy customer for five years. It's a half mile from my home,…read moresuper convenient. Customer service is 5 . I'm just not happy that they shortened their Saturday hours. There is a San José branch on San Carlos St I can go to for emergencies, which is nice.

Noel Juarez helped me every step of the way getting my new HELOC..WONDERFUL service..read more

I recently applied for a loan. Noel Juarez helped with the entire process and was extremely helpful…read moreand communicated everything clearly. His professionalism made me feel comfortable with the process and I trusted my personal information with him. I will continue to do business with Commonwealth Central Credit Union of Morgan Hill, CA because of Noel .

Used to be the flagship bank in Gilroy, down to ONE drive-thru ATM. 4000+ square foot building?…read moreOne. Crap. ATM. Saaaaaaaadfaaaaaaaaace.

Worse BOA ever. Services sucks . I came for one service to add a name , went 3 times , tell me…read moredifferent item I needed to bring. 3 times ... they can't make their shit together. I think I'm going to close my account for that reason after w them for 20 yrs. To update my review I went to different branch and I was able to do what I asked for with the current documents without any problem. So if you are BOA customer and need a services, DO NOT go to this branch, they sucks .