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    Chase Bank

    2.1 (29 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

    Chase Bank Photos

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    Looks super busy, filled with "appointments" right?

    Stopped by on Saturday (11/30) to move my high schooler from the children's checking account to the high school one. Walked in and there was one customer at the teller and us. First employee sitting in a cubicle is messing around on his computer, doesn't even see the 3 of us standing there. I tell him what we are there for and he says that he doesn't think they have time to open an account. He goes to ask another employee and she wiggles her mouse and after a few minutes says they need an appointment, we're all booked up right now. Clearly, you are as it was empty. Asked for a manager and she was out, the "lead" Juanita said "you need to make an appointment, we're busy". Are you Juanita because a customer is here to give you business yet you turn it down. 3 employees just sitting around, only employee working was the teller. Apparently no work can be done with still 90 minutes before the bank closes. This Chase branch has repeatedly had bad service. Avoid this location!

    Wait times
    KentandFawn R.

    Chase I've been on hold for over an hour because you incorrectly reported a payment late!! This is impacting my refinancing application and NOW is not the time to make things harder on your loyal customers! Update* I finally got through and the person "helping" me transferred me and I got hung up on. You are now closed.

    They take NFC now. Tested. Worked.

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    1 year ago

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    4 years ago

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    3 years ago

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    8 years ago

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    4 years ago

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    7 years ago

    I personally bank with Bank of America, but I know a lot of ppl who bank with Chase and they seem to really like it!

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    9 years ago

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    7 years ago

    Worst customer service ever by Gloria she was very rude and disrespectful ! Definitely do not recommend this branch to anyone.

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    7 years ago

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    6 years ago

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    10 years ago

    Horrible customer service, inflexible and robotic in their responses to normal questions. Completely unwilling to help

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    17 years ago

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    8 years ago

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    13 years ago

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    9 years ago

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    13 years ago

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    Due to my desperate financial situation- I sold my car today. Fullerton Ford wrote me a check and…read morei went to cash it at this Bank. Now please understand i don't want anyone thinking that they will have the same results as i because my drivers license was expired and i didnt have an account here but these very kind people were so understanding and helpful that they went out of their way to get a signature from Fullerton Ford authorizing the payment to be cashed even though my license wasn't valid. I am so struggling to pay my rent after losing my job. This Bank saw my desperate situation and truly stepped up and went above and beyond the rules to help me. You won't find nicer people in any bank. i assure you that this place has a heart of Gold and God as my witness- the help i received today kept my family off of the street. God Bless their kindness and the people who work here. Claudia deserves a raise, a bonus and a paid vacation. thank you to everyone working here

    Chase Bank

    Chase Bank

    (56 reviews)

    Free coffee, water, no restrooms for public consumption (It's a bank, gotta think security, right?)…read moreOffers NFC-enabled entrance to the bank. OK, so about that last note. Let's start there. I've been to quite a few Chase banks, as I have lived in multiple states now in the USA and Chase branches feel like they're everywhere. It baffles me that the people in this area aren't aware that they can use their cell phone's NFC capability to effectively badge into the door after hours to use the ATM. Or that they can use their cell phone literally at the ATM. Just enable Android/Apple Pay, load your Chase card on there, and wave your phone at any Chase ATM or Chase door card reader and voila -- stuff happens. You never should have to take your ATM / debit card out at a Chase bank ever again. But it seems every time I come to this Chase bank and have a conversation with the person behind/in-front-of me in line, they're just shocked. Anyway, this bank's parking sucks, the parking lot comes up to the bank but there's a curb that blocks you off, so if you suck at parking (not me for the record) then I end up having to wait for you to figure out your 27-point turn to get out of the lot while I wait for your spot. Otherwise, this Chase Bank does everything it should do. Self-service terminals inside the bank, 2 ATM's behind a door that is locked after hours (again, which you can use your NFC-enabled smart phone to unlock with Android/Apple Pay), what's more to ask for?

    This location does not have a drive thru!!! Such B.S.! I drove all the way here for a drive thru…read moreand this is a standard atm! I can't leave my dog unattended in the car with this heat!

    Banc of California

    Banc of California

    (5 reviews)

    AVOID Pacific Western Bank and their new owner Banc of California at all costs! The employees at…read morethis branch are rude and unprofessional. In 2023 I opened a High Yield Personal Savings at Pacific Western Bank in Anaheim and received a quarterly statement showing the interest that was added monthly during the quarter. On 6/25/24 I went to this branch to close my account and they would not credit me the interest that I had earned for the month of June telling me that I have to wait until the statement period closes on 06/30/24 to earn the interest for June. Never have I closed a liquid savings account and been penalized in this manner. The teller and manager were not helpful at all and turned me away. When I called the customer service number they just wanted to transfer me back to the branch and were of no help. Although Pacific Western Bank and Banc of California have merged, I have received the welcome package in the mail along with emails about routing numbers, nobody at Banc of California wants to be bothered with my concern. Will never bank with Pacific Western Bank nor their new owner Banc of California again!

    Let me start off by saying I have been coming to Banc of California since they started and were…read moreknown as Banco Popular. Throughout my entire experience with this Bank I can honestly say no one has stood out to me as much as Kat at the Fullerton location. She is wonderfully sweet and an extremely well educated woman who helps me with all of my banking needs every time I go in to see her, which is quite a bit. Not only does she do her job extremely well but her personality and ability to talk with me on a personal level helps me to have a calm and clear view of my finances. She's definitely the person to see!! A Million thanks Kat !!!!!!!

    Chase Bank - banks - Updated May 2026

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