I stood in line for 25 minutes. One teller on duty. Then a women comes out to help and she states…read moreshe needs two forms of id for me to deposit money in my account even though I had my bank card and cash ti deposit. Why do I need an ID to deposit cash into my account if I have my bank card. She was just racist black women. Then the blonde women was laughing at us when we asked her if they have any one else to help.

I love the bank inside but they never have any working bank machines outside they are always broke…read more The machine told you to go to highland town which is ridiculous

The team at the Whitemarsh Branch are awesome! They are so courteous and friendly it was a great…read moreexperience. Anna Ey

This bank is the best bank. It is way better then Bank of America by far the staff are friendly and…read moreso nice and very helpful. They really care about the people so much the other do not

The tellers here are very rude and talk about the customers. This has to be one of the most ghetto…read moreand unprofessional banks I've ever visited. I wouldn't trust them with a pebble let alone my money. I opened my account a few months ago and decided to deposit my settlement check. However a day after it CLEARED , my account was closed. No one called, emailed or anything. The only way I found out was when I routinely logged in to check my account. I was told otp I had to withdraw my funds and I had to do it privately with a teller. So after waiting for 15 minutes,I was rudely greeted by some red headed heathen that had an extremely nasty attitude. Every question or concern I had was met with an attitude that consisted of her rolling her eyes and sucking her teeth ,as if me asking her questions was irritating her when it came to MY MONEY. I asked for cash but for some of reason they didn't have the cash on hand which I believe not to be true and I was issued a cashiers check. The male security guard was the only pleasant experience. 0/10 wouldn't recommend!!!

Very helpful service from Keith, who set up my sons savings account!read more

I just visited the Pulaski Hwy branch because I had an issue with my card. I was having a terrible…read moreday but a banker named Brian Sklar sincerely put me at ease. He has FANTASTIC customer relation skills, he was fast and efficient, and was able to work out my issue in no time. 10/10 service, will come again

It's the best Bank and they are prompt and very professional. Their services and accounts offer…read moremore than the other Banks. I belong to Navy Federal Credit Union too, but I can go into M&T Bank. NFCU is only in Glen Burnie, MD plus I live in Baltimore and rely on public transportation.

No, thank you. I don't want to open the account online. I want to interact with an actual person,…read morenot be sent over to the corner to do something I could have done at home. I have the money in my pocket. Isn't it the bank's job to take it from me?

Do not open an account with this bank! My son and I opened accounts the same day. The following day…read morewe sold a property and the wire from the title company in my name went into my son's account. They flagged the account and said just both of us come into the branch with ID and it will be a quick fix. We went to the Dundalk branch and of course the manager had no authority and had to call corporate who told him we have to wait for an internal investigation. It's been 2 weeks and we still have no time frame for when we will have access to the funds. If you want a large bank with horrible customer service the kind of service when you call you can't reach any decision makers than this is you bank. Avoid Capital One at all cost. They do not want your money to leave the bank.

Been sitting in the lobby for about a half hour while honeybunch tries to open a savings account in…read morea back room, over video chat with someone from another location because the big bad bankers who can actually accomplish tasks are both busy. There are several other women, who I assume are tellers, wandering around and greeting people at the door to tell them that the computers are down NATIONWIDE. Apparently, if you have a debit card or account card, you can use the ATM outside, and the teller is happy to walk you through the process, but most customers are leaving, disgruntled. Can't say I blame them. This isn't how I want to bank either, so we will be leaving to visit Chase across the street. The line to the ATM out front is stretched to the parking lot. There's a dude on a dirt bike and a child crashing into the front door and everything else with a shopping cart that must have been stolen from a store nearby. This is a true sh!tshow. Seriously, don't even consider this place to bank. NOTHING should be this complex.

This is the worst bank period. Every time I go there, its at least a half hour wait except friday…read morethats an hour wait. The staff there is so inconsiderate especially the women manager. Its really so bad, I am in the middle of a BBB complaint. Here's why In april my company closed after i worked there for over 20 yrs. and the whole 20 yrs I was also with BOA. That means for 20 yrs i have cashed us foods checks or deposited them at this location. Everyone there knows me. My mortgage is there, my second mortgage, car loan and my child also has an account there. Ok, so from april the 17 til july the 8 i got zero money and my wife is disabled she dont get any money either and unemployment denied me. Did I mention, I also have 4 kids. Back to my story, on july 8 i got a severance check from us foods. Finally money, I go to the bank on a friday they told me they didnt have enough money to cash my check. Ok well like always deposit it as cash so I can use it. NOPE. Was told to come back later when they got more money. So I did and again NOPE. They needed money for other costumers. What? so we go back and forth passing the check through there machines and looking at watermarks. Til Finally she said the check was to wrinkled . WTF and she put in the computers it was ultered??? So i couldn't take it to another bank. I was furious. It took 7 days to get the check reprinted. The following friday after a dozen calls to corporate BOA and the BBB I was able to cash the new check a week later. Oh yeah, why did i go to BOA to cash it, Simple IT WAS A BOA ISSUED CHECK thats who my former employee banks with. Needless to say im done with them for ever

Terrible Staff. The branch manager called me today barking at me because I refused to communicate…read morewith her. They treat their customers like garbage. The customer was dinged for 5 nsf fees even though the merchant confirmed the error was on their side. I would highly recommend finding a different bank than this location. The incident will be escalated to M&T and their corporate leaders.

TERRIBLE!! TERRIBLE!! TERRIBLE CUSTOMER SERVICE!!!!!!!! Sat for 20 minutes. A gentleman was…read moresitting before me and he got up to walk out. Then a lady come in signs in and then takes her first. She says she had an appointment. This is the second terrible experience I've had with them. I even made a decision to go bank with you after my first awful experience. But I'm gonna go to WELLS FARGO, at least they will acknowledge me!!!

This location 3603 Boston St. Baltimore is pretty convenient bank. I've been banking here many anos…read moreno problem. But this week July 15,2021 they have a female teller with a pink scarf head wrap she's caucasian at the main front desk she needs to be investigated. I went in to make a simple deposit. She took more than 10 mins as she doing my transaction looking at the computer kept writing little notes down on paper more than 4 times. Are you writing down my social security number and log in? Are you trying to steal from me? I felt very uncomfortable with her. No one has ever done that. Her nice demeanor doesn't cover up her bad intentions. Someone there at the bank should please take a look at the security camera check what she is doing.

poor service. i will not open account in this bank any more. it is crowded, and people are rude,…read more and wont help you . i will never even consider opening account with the td bank is not a good bank at all. they lie about their hours. and they lie about their specials i know a lot of people that feels the same about this bank they charge you fees that are hidden, and it is obvious that some one is cheating you .