I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

No longer giving SECNYA, positive review. Roku went into my account and started pulling 100s of…read moredollars in a two minute period. Roku did this. I called my bank and went in to file forms and they told me the money would be back in my account within 3 to 10 days. I called to check on it after six days And they said because I have Roku on my TV, they don't consider this fraud. Apparently if you sign up with Roku, they can take as much money as they want and SECNY said that is true. When you use your credit card, they can take as much money as they want. It's fully within the letter of the law. I got it from a lawyer, this is not true. Otherwise, your grocery store would do it and everybody else would do it! so they told me it was going to take three months now to look into it and then 30 days and then three months again and then maybe never. I complained to the Attorney General's office. SECNY called me today and the guy was a jerk. He said he wanted to discuss everything and I said I'm happy to discuss as long as it's not an argument and I am not berated like I was by my branch. Tonja that works there was obnoxious to me and she's the one that lied and Lorry, the manager was the same. I said are you going to be rate me on this call? I asked four times, he ignored me all four times so then he started talking over me like everyone else and told me that they were sending a cease-and-desist And they can kick me out of the credit union. Who wants to be with a credit union that steals and is fraudulent? The minute my money is deposited tomorrow I will be out of there. They put back part of the money and they said it's temporary while they try to get information from Roku. They had refused before and told me that I had to get the information, but Roku doesn't speak to people. The supervisor swore at me constantly. They are trash so they put back a little over $100 of the almost 300 and thought I should thank them. I will get the rest back, but I am also filing suit. This is the second credit union that's trying to rip me off. Empower and now SCCNY! ENOUGH!

Incompetent staff, hidden fees, don't park your money here, Rolled over CD IRA and was hit with…read morefees, despite being fully matured. The staff were literally learning how to do their job when I asked them to roll over my mature CD IRA they did not know how to do it.. thankfully I rolled everything out of there.

Consistently long wait on phone and in person. Not enough employees to hand the amount of members…read more Was able to get more competitive rates elsewhere.

This it the worst institution on the planet. No customer service. Ther technology is pathetic and…read morehaving POA for my parents accounts, they now tell me that it's not official after having it approved for over 5 years. Can't access to on-line statements because of their awful on-line banking tools. These accounts will be closed asap and moved to a bank that appreciates the business and has CS employees who want to listen to customer needs and exceed them. If I could give a 1/8 star rating I would!

If you are interested on a reliable bank, a bank that place the well-being of their customers as…read morepriority, then HSBC Bank is the right bank for you. More in details, branch Manager Clara Woodall at this branch is an understanding, generous, respectful lady, which most likely you will have a pleasant experience banking at this branch.

Stop! Do not try for a mortgage at this bank unless you have 3+ months to waste while you plead…read morewith them to hurry so that you won't lose the contractors they make you retain. What a waste of time & money!! Never again!!! We're extremely disappointed with the communication lapses and delays we've experienced with Community Bank during our home loan process. Despite assurances of a 'couple weeks' to closing, weeks turned into silence, requiring escalations to the branch manager to get basic updates. Their staffing constraints are unacceptable. If they're unwilling to address workload by adding personnel, they should adjust their loan volume to ensure existing commitments are met. This is simply not an acceptable way to treat customers. When I'm sure this bank has fumbled the loan. I will post the names of the people within this bank that you should stay far away from. They do not do their jobs and blame the underwriters for the slow process Edit: The bank requested additional information regarding our experience. We promptly complied with their request. While they acknowledged receipt of the information, no specific actions or timelines for resolution were provided. Our rate lock date is soon approaching! It's possible that within 2 weeks we will be going to Empower, like we should have from the beginning!! While I understand that deadlines mean nothing to banks, they DO mean something to people that have to ask banks to borrow money. I hope your bank learns to understand what a deadline is and why it's so important to keep your word when committing to a deadline.

Great friendly service. Easy access in and out. Employees highly knowledgeable about banking. I…read moreuse for my personal accounts and business accounts. Had a banking review with a service rep at this location and it went well, included financial analysis of my accounts, where I am and where I want to be.

Credit Card numbers changed without adequate communication. Received multiple cards as well as…read morecards considered obsolete with little to no information on the account number change.

Run from this mess. Disgusting humans to do business with. Customer service is non existent, call…read moreto speak to someone and spend your day guessing what prompts might get you to an actual person to then find out they have to file a claim and you will hear back in ten days

I love NFCU with with a passion. How is this possible? Aren't financial institutions things to put…read moreup with, not t love? That's what I used to think. Before I became an NFCU member. Here are the reasons I love it: 1. FREE ATMS anywhere I go. I live in Los Angeles, but never pay ATM fees. Anywhere. Why? NFCU refunds ALL my ATM fees at the end of the month. There ARE three conditions: you have to a) use direct deposit b) log on to your account at least once a month, and c) use your debit card to make purchases at least least 10 times. But these are no burden, and things I do anyway. 2. I EARN INTEREST every month on my checking account. Currently, it's paying APR 2%, but this varies based on prevailing rates. When I first signed up, I was getting 5%. Considering that some banks charge YOU fees for maintaining a checking account, this is awesome. 3. I'm putting my money in a MEMBER-OWNED, NON-PROFIT financial institution, instead of in one of the profit-hogging, fraudulent, "too-big-to-fail" financial behemoths that caused the country's ongoing financial crisis. 4. When I call CUSTOMER SERVICE, I'm immediately talking to someone sitting in an NFCU office in Watertown, and she stays with me until my problem is solved. She doesn't read a script. She doesn't transfer me to additional people. She might put me on hold while she goes to talk to someone else about my problem, but then she comes back, and she solves it. To join the credit union, you have to "live, work, or worship" in Jefferson, Lewis, or St. Lawrence Counties, OR be an immediate family member of someone who is already a member. I grew up in Jefferson county, but didn't join until I moved away. I was able to join since my dad is a member. Once you're a member, it's for life. There are also a full range of other financial services available -- personal loans, etc., which I haven't yet used. But I think their rates on those services are probably unbeatable. Join a credit union! Join any credit union you're eligible for! But if you're eligible for NFCU, no matter where you live, you're absolutely crazy not to join.

From the owner: Northern Credit Union is a Northern New York-based credit union nonprofit financial institution…read morefocused on making our members' lives and their community better. Bank with our local Northern Credit Union in Watertown, NY at 120 Factory Street, Watertown, NY 13601. Contact us to learn how we can help your finances.

Recently switched over from AmeriCU solely due to the outstanding customer service. Russ Hayes went…read moreabove and beyond to get me the products I needed and found ways to save me money I didn't know existed. The employees are all friendly and management is responsive to issues and suggestions. The reason for the one star deduction is simply lack of a solid online banking portal. The web interface is clunky and outdated compared to AmeriCU's new & updated interface. That said, I have spoken with the online team at First Source and they are working on an update to roll out later this year. They were very receptive to my input, so this review will be updated once they rollout their new system. I would like to see a few additions such as the 24 hour full kiosks, member access to Coin Star style machines and possibly more branch locations (although their ATM network is far larger than AmeriCU). Overall, I can highly recommend the Rome branch that I did business with and particularly Mr. Russ Hayes who is an asset to the institution.

They cancel ACH payments- made for months!- bc all of a sudden they think they are " fraud!" Has…read morehappened numerous times, including for donations to nonprofits that I suppirt every month! The kicker was when they decided to reject my substantial federal income tax return this year! Ugh!

Couldn't cash my three checks for Christmas Eve. People didn't seem to care horrible location.read more

Came in to cash travelers cheques that I found recently when moving. I was dismissed immediately,…read moreas the staff couldn't be bothered to figure out how to cash them. I realize it's not often they are seen anymore, but instead of dismissing me they could have done their jobs and figured it out?! What a novel concept! Anyway, I then had to drive to another BoA (Fayetteville) and the staff did their jobs and EASILY assisted me. Kudos to Fayetteville but I will definitely avoid this BoA in the future.