I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

The only reason I won't use visions, is because like empower, they don't take phone calls. You…read moreeither have to use their call center and wait for a reply or go in there every single time. I've never worked with a call center that is helpful or gives good service, so I won't trust them with my banking. I am disabled and I'm not gonna go in there every time I have a 30 second question - other than that I know nothing about them but every bank and every credit union should take phone calls. It's downright laziness

great service and best rates on savings accounts. Short lines and very friendly staffread more

Big shout out to Kate. She is always so sweet and helpful. She remembered me after I got quarters…read moreonce, and has always been accommodating. I really just keep this account open for quarters and to keep a low balance just in case I need to use a different card, but it's still super convenient to have a branch downtown, since the only other Syracuse location is all the way in Fayetteville and closes early in the day. Great staff, and since the bank is local to CNY I always get great service.

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

Every employee I spoke to made an excuse to avoid doing work when the issue could have simply been…read morehandled. Terrible service.

Easily, hands down the worst credit card company I have ever dealt with.. it's scam from start to…read morefinish. Statements are crappy. . you can't get an accounting page like you should. Payments sent from your own bank take MORE than two weeks to post and you have to TRY to reach them to get fees reversed. You have to FIGHT to get fees reversed because they won't do it without at least 30 minutes of your time going up the ladder. Customer service is non existent Thanks to trumpet and trumplican this fascist regime, there is nowhere to go to make them behave because the agency that did that is gone... so we're all SHT out of luck and banks can do what they want with no consequences. You cannot contact them by email- only by text or TWITTER?! REALLY?!! TWITTER?! You have to go to MUSK's WEBSITE??!! This is just unbelievable! This bank is horrible in every single way.

I have been banking with Money FCU for over 14 years now and while I am no longer at the AXA…read moretowers. I still consider them family. They are always looking out for their members and eager to help. I was on the phone with them about something unrelated and we talked about my new car and Amy said The credit union could finance with better terms. She slashed the interest rate, reduced the term of my loan, and reduced the monthly payment. Could not ask for more. Amy is a true gem and while I do not see them as often really appreciate all they do to support their members. Myself included

I have been banking at Money FCU for many many years and love the fact that I always speak to their…read moreamazing staff when I have any questions. Recently, Debbie helped me to get a car loan and it was so quick and easy. Plus everyone there is so nice and personable. I have received so many offers to go to commercial banks but will probably bank here for my lifetime because it's kinda like banking with family.

Very bizarre I'm a 65-year-old retired businessman. I dress well and I'm polite whenever I go in…read morethere, they treat me like I'm some kind of criminal trying to cash a fraudulent check. it's very bizarre.

Biggest branch in the Syracuse area probably. Staff is very friendly and courteous…read more There are at least 2 ATMs at this branch (one right after you come through the outside door and another right after you enter the inside door. They are pretty much next to each other separated by glass)

This bank is such a pain in the butt to get into that I have no idea why it is even there. On top…read moreof that what drives me crazy is that there's stupid ATM tends to break all the time and for no reason whatsoever. Today I waited in line for 10 minutes behind somebody doing a whole bunch of nonsense and when I pull up the ATM said sorry this isn't working. Then when you go to leave don't think that you can go back into the bank to get your business done, oh no it exit onto a one-way. You have to fully circle around the entire freaking block to get back to the bank to be able to get inside. Whoever designed this location was an engineering amateur at the finest level. I highly recommend never coming to this particular branch, as a matter of fact I highly recommend coming to chase at all as they are very very poor and having your back when you need it most. We intend to close all four of our accounts soon and the family will be closing their nine accounts.

I received a promotional offer in the mail for $300 to open a checking account with direct deposit…read more I signed up for the offer online and then went into my local branch to make sure the offer was attached to my account. It wasn't, but I was told by a staff member that they added it to my account. Apparently, they didn't do that, and I am out $300. So, they had two chances to make sure that I received my promotional offer, and both times (online and in-person), they screwed up. So, I am canceling the account and going back to my credit union.

Think global. Save local. This is the ONLY community development CU in Syracuse. It was started in…read morethe food coop.

Credit Card numbers changed without adequate communication. Received multiple cards as well as…read morecards considered obsolete with little to no information on the account number change.

Run from this mess. Disgusting humans to do business with. Customer service is non existent, call…read moreto speak to someone and spend your day guessing what prompts might get you to an actual person to then find out they have to file a claim and you will hear back in ten days