Two hour wait to add a signer on an account, and no restrooms for customers. Every customer face in…read morethe place had an unhappy, frustrated, or angry expression. Hire some staff to serve your customers.

The branch workers still your money and would make you go through rabbit holes and no straight…read moreforward resolutions and chain of command and NO ACCOUNTABILITY whatsoever. Worst Bank branch

Need 24/7 customer service I recently deposited money in an ATM and it malfunctioned canceling my…read moretransaction but did not return the deposit no way to get ahold of anyone leaving the ATM trusting I will get my money back is not something that should be left up in the air until they open on mon morning Or maybe the satellite locations should except cash deposits the ATM is great for some things but not for all Still stressed

I've been a member for over 30 years. Each year their customer service gets worse! I stay…read morebecause it's a pain to move. I love credit unions just not BECU anymore

Not much to say.......It is a drive thru only so it is super convenient and never too busy. I am…read moreusually in & out within a matter of minutes. The tellers are always friendly as well.

My mom came this morning around 12 am to withdraw $1,500 and the teller gave her only $10 and $20…read morebills, I can't believe a BANK don't have $100 bills not even a single one ???

This has been a terrible experience. A month after I switched my information had been stolen from…read morethe banks own system. Then someone tried to make a fraudulent charge. They caught it, and cancelled my card. I went in to get a new one, and they said with fraud I have to call a number to have it reissued. They said I can just come yo a branch to get money..but there are so few. When I called the line, I waited on hold nearly 40 minutes to be told it sould be 7-10 says, and "No, we cant expedite it." When I expressed feeling frustrated by this, they responded in a sing song voice, "Is there anything else? ..well have a nice day". A simple human connection and acknowledgement can go a long way with customer service. Oh..and I went in to fund my savings on my new account, and was told it was closed. "We can go in back and get it set up again. It wont take too long. We close all accounts with a zero balance for 2 weeks. You can just open it again". As soon as I can switch my auto deposit Im leaving this substandard bank.

Linda, Chelsea, Scott and anyone else I get the privilege to work with at this Umpqua branch is so…read morefriendly, helpful and wonderful to work with. I've been a customer for years and have always had great service and care. For those who are giving 1 star reviews for showing up after closing hours, with all due respect they honor their closing times because they have after work lives and they service with care during open hours. We ought to arrive BEFORE closing hours, not after.

I tried to cash a check written to key bank they told me they can't cash checks over 1,500$. I…read moreasked them if I could open an account and deposit the check. They told me they would not open me an account for me and walked me out the front door. I'm a disabled and a person of color. Do not come to this branch unless you want to be treated like a criminal. Anne Zablan The Branch Manger will deny you opening an account without even knowing your first or last name. I see why they have a one star review discrimination is one of the reasons. Only come to this location if you're ready to get looked up and down and told to leave.

I do not have an account here. This establishment did help me without much of a problem. I came in…read morewith a check drafted off of a business's account. They treated me like any other person. Pros: On site private security Private parking lot It was SOO quiet. Helped my anxiety a lot. Cons: Heavy traffic area I wish I got names, but I did not. I guess I was in a hurry. Even without an account, my business was completed I wasn't in there more than 5 minutes. I am highly pleased with this branch and if I got Key business, I will bring it in here. Well done Burien branch and thanks for making my transaction easy.

This is the poorest excuse for customer service ever!!! Too…read morelazy to count coins with the dumbass excuse that unrolled coins aren't accepted. Quamari has a problem counting coins that aren't rolled, even though there weren't enough to fill a roll.

If I could give any lower rating, I would. Someone, I assumed was training, was sitting awkwardly…read morebehind the person helping me. The associate did not introduce the person, the trainee introduced themselves. Forty minutes and two different associates, not counting the trainee, my request was not completed. It what a waste of time. Also, asked for water, we were told to ask someone else to go get the water from upstairs. The worst customer service. And now this! As I stated, no transaction was completed! This is a summary of my visit. Why do I need to refer to fee and info schedule on deposit products and credit products!!!! I made a call to see if there was an account opened and now another 40 minutes later, there wasn't so why this letter worded the way it is makes you think there is an account opened?

They are slow. Verrrrry, very slow. ALL their locations are slow. Tacoma, Burien, Seattle. Slow,…read moreslow, slow. Ugh. Hire some more tellers! Seriously! When you have six people waiting in line for TWENTY minutes or longer but only one bank teller is helping customers...you're wasting my time and everyone else's. There's one teller who is nice and a bit speedier, she used to work at the West Seattle branch and she's okay. The rest of them, though...good grief! One time in West Seattle, I had to wait for thirty minutes to cash a check. Once again, one teller and there were three people behind me. Two tellers were walking around behind the thick glass just talking casually and laughing about something. I was about to blow a gasket, I was so furious. I also have a BECU account and wish I could close my Sound Credit Union account but I get my Social Security deposited into that account and I know it will be a giant pain in the butt to change to BECU...

These so called professionals wouldn't even give me a call back after he said he…read morewould..unbelievable... I bet if I had a corporation and white he would've!!!

Terrible experience, predatory lending. Aggressive tactics, got behind on a Credit card, they…read moreclosed the account, removed online features, I don't when or how much next payment is. I've now paid $5k on a $2k card over 3-4 years, I need to call in every month to make a payment. Wait on the phone 8-15 minutes every time and explain everything again. This is the only account I am behind and it really feels that is how they like it. There are better Credit unions, better banks, and overall better options. Don't trust them unless you like writing negative reviews.

Doy mi mejor referencias al miembro Chistian, su trato y profesionalidad fue de excelenciaread more

This is where customer service goes to die but not before taking you for a long, infuriating and…read morepointless ride. Their employees are confident with their lack of knowledge and patently false information and any attempt to rectify the mess they make is seemingly futile. A customer for 29 years and I am disgusted with this business and their arrogant methods of misleading and then ignoring their members. Good luck getting in touch with any supervisors and their corporate offices are not accessible to members. UNbelievable.

Never obtain an auto loan from this shady credit union. I've paid $414 a month for 5 years on a 5…read moreyear loan. They're stating I still owe for the full amount- mentioned "fixed place insurance" even though I've had full coverage on my car since leaving the dealership. Nobody in their office knows what's going on. NEVER NEVER NEVER bank with these crooks