This is our nearest PNC branch that we've been banking with for over ten years. We opened student…read moreaccounts when our girls went off to college here, and we've gotten many documents notarized. They've always been friendly and efficient. We went recently and they still have a drive thru and ATM, but the lobby is locked. We called to make an appointment to get docs notarized, and a manager greeted us to let us in. They are Covid conscious and use acrylic barriers and masks. We enjoy banking here!

Friendly tellers always ready to assist. Service with a smile. Always a pleasure doing business…read morewith Sharefax. Shannon Vaniece Lauren & John thank you

Bunch of duplicitous crooks staying awake st night coming up with more exotic schemes to take every…read morepenny your too dumb ass will let them get away.... Better you than me!@@@

The Covington branch is great and customers service people are great. The fraud department is LAZY…read moreAF! If you need your back to stand behind you when you get a fraud charge, this bank is not it. I've send correspondence admitting a cancelled order and they want me to go back to a merchant I have closed my account with over fraudulent charges and STILL First Financial fraud department wants more documentation of the exact same thing AGAIN. I've been with them for about 15 years and I have to fight to get the fraud department to actually do their jobs about once a year the past 5 years or so. I don't know who they hired to run that department but they need to be fired. I've opened another account with a different bank and I'm a few days away from closing my account for good with them. I'm so over fighting for my money when it's documented and clear. I'm DONE with lazy people at a bank of all places.

Ashley N. is good!…read more Chase--OH3-4094 To: Management/ Customer services leader or to whom concerned (Ashley Ndao) 2521 Cunningham Dr, Evendale, OH 45241 1-513-554-1647, 513-554-1686 From: Cxxxxxs (New Customer) xxxxx Ph.D. (Future Loyal business and personal account holders) Mobile #: xxx-5xx-4xx Topic ref; Thanks for Easy business financial choices and wise advice! We are a 3rd generational military family and truly understand service and duty! OBJECT: WE ARE VERY HAPPY WITH YOUR SPECIALIST Ashley Ndao/ Cust. Rep. NMLS ID: xxxxxx.... She went beyond her duties to make us confident about our choices!! Mr. Jxxx Exxxx  Ph.D. (A U.S. Miltary Hero)

I am in the process of getting a mortgage. My company uses chase bank as their recommendation. I…read morecan easily say that this home purchase has been the most difficult experience I have had ever getting a mortgage.perfect credit money in the bank and still extremely difficult. I can definitely say this is the first mortgage with Chase and will certainly be the last.

"OBJECT: WE ARE VERY HAPPY WITH YOUR SPECIALIST (Mr.Raymond Burt's )!…read more THANK YOU FOR YOUR PRODUCT / WE ARE IMPRESSED & WILL RECOMMEND YOUR SERVICES & PRODUCT. Dear FIFTH THIRD BANK MANAGEMENT/ Customer Relations. Thank you for your excellent service. We were impressed with Mr.Raymond Burt's quality of service & professionalism. Mr.Raymond Burt successfully helped us; he helped us reach our business goals. Additionally, Mr.Raymond Burt also went beyond his duties to make us feel confident about coming back to your place of business. If we can help in any way about sharing this information, please feel free to contact us. Postscript; we also contacted our clients, partners, and YELp, about this letter!" Sincerely, Doctor xxxxx, Jr. and xxx. C.M.O.

Quick and easy location…read more They seem to be a little slower in the drive-thru whenever I'm there, but its still easy if you want to stay in the car. The best part about this location is Bob, the mortgage guy. He splits his time there and the Woodlawn Kroger location just an fyi. It seems a few of the office people do. But if you need something from a loan officer or the sorts, this location definitely has those people. Bob's great at sitting down and explaining things that you may or may not get about a home loan. He does a great job of "dumbing it down" if you need him too (I'm blond... there I said it). Overall a quick easy in, easy out.

Terrible! Closed account over a week ago and STILL waiting for my money. I was told my check was…read moremailed last Friday and would be received by Thursday at the latest. How can a bank headquartered in Cincinnati not get a check delivered to a Cincinnati resident in a timely manner. F**king ridiculous! Customer service is a joke! Unless you speak a foreign language you're S.O.L! Branch employees are no help, either! We're moving tomorrow so we won't have access to the mailbox, so now our money will just be floating around somewhere in Cincinnati! Incompetent is a nice word to describe this institution!

I know it might be a bit odd to write a review about a bank, but I can't help it. This bank has…read morebeen one of the best I've ever had the pleasure of working with! I was with U.S. Bank and First Financial both for about 15 years, and up until 2 years ago I loved them both. Then I hit a huge financial hardship when someone I knew stole my identity. I'd had perfect credit lines with both of the banks and despite knowing what happened they froze my accounts and would not cooperate with me at all. It was a difficult time and someone referred me to Huntington. I'd had my car loan with them and paid the car off early, so I figured I'd give them a shot. This bank made me feel like a human when I told them the situation. They let me change my address to someone else's until I could get the legal stuff taken care of and when my account looked like something odd was going on they called me to make sure it was legit since they knew what I was going through! Recently they started the 24 hour grace period for if you overdraft your account, and that is an awesome program for a bank. I have only utilized it once when I overdrew by .29. Now a normal bank would still have charged me $25 at least for that. Huntington sent me a notice, but they PAID IT and charged me no fees! I know I told some personal details, but I just want to express how amazing this bank has been for me. When I had my direct deposit set up I could even get free money orders too. The tellers at the location remember me too, and even ask how everything is going with my personal situation. As far as customer service goes.. this bank is above and beyond in my book and I will continue to bank with them for a very long time.

Beautiful space for coffee. Anyone is welcome, but as a Capital One card holder I got half off of…read moremy coffee and was able to play a quiet game of connect four. I wish they had these cafes available in Nashville as I would visit often

Ok, I have to admit that I was unsure about the idea of a bank having a cafe and was really just…read moredrawn in for the discount. But this place is REALLY GOOD. I got the strawberry matcha, and the matcha was high quality and the bright green color you want to see in a matcha. The strawberry also paired so nicely. My boyfriend also really enjoyed his sparkling lemonade. We will be back!

I've been attempting and waiting for a call from customer service for an hour. One full hour…read more Rename it the customer frustration loop, because you provide zero service. Seriously, are there any humans working?

Been a member for several years. Customer service has gone so far down hill it's surreal. The…read morecurrent Board of Directors has led this credit union on a race straight to the bottom. Next election members need to can them all and start from scratch.

Horrible company. Michael Walter won't release my wife's stock & won't respond to phone calls. Run…read moredon't walk from 5/3.