I've banked with KCTCU since I was an adolescent and mowed lawns for a living. I've been with them…read more50 years and have always had a great working relationship with them, so have stayed with them. UNTIL NOW, since they've been taken over by Consumers Credit Union. What a horrid, unresponsive, negligent, customer-hostile organization it is! I closed my accounts there shortly before the takeover and was told my balances would be sent by mail. As it's now been a few weeks and I haven't received my check yet, I'm interested in learning the status of this transaction. All inquiries now go to the Consumers Credit phone number. I've called 3x now and have been on hold for an hour and a half. There is no other number given to call, and I'm unable to speak with a human about this. Horrible, woefully deficient customer relations and from what I've read elsewhere, a positively dreadful company to do business with. PUT YOUR MONEY ANYWHERE ELSE BUT CONSUMERS CREDIT UNION.

I had two car loans with KCT and for the most part it was okay until today. I went in to pay off my…read moreone car loan and worked with one of the tellers to pay off the loan. It was about an hour before closing and I was the only customer inside the branch. I was at the counter for ten minutes to finish the transaction. I had questions on when I would receive the title. I than had to to meet with a person to make sure my automated payments were stopped. I signed in and ended up waiting for 5 - 10 minutes for a assistant when Janira Gomez came up to assist me in stopping the automatic payments. Now mind you I just paid off my car 30 feet from her desk. This is a wide open room where everyone can see each other and hear each other. I showed her my ID, gave her my receipt and explained to her that I needed to stop the automated payments on my loan. She was not pleasant, to the point of being rude and combative. I couldn't remember my account # or my password to my account so she needed to look me up through my address and SS#, this seemed to make her even more upset with me. So mind you she knows who I am, she has my ID, my payoff receipt and she just saw me standing with the tellers for ten minutes and she asks me to take off my hat for security purposes. I complied and asked why? She said it was so that the cameras could see my face and identify me. Yeah, I'm the really smart criminal who just hands over my ID, pays off a loan with certified check and shares my SS#. Janira Gomez was on some kind of power trip. I grinned and asked, do you get a lot of gang bangers in here? She was obviously not a happy person and not good at working with customers. It just seems like there is no appreciation for the business that I've given to KCT. I mean if your rude to paying customers what does that say about your business? The Aurora IL location gets two stars on Yelp. I gave them one. Hopefully they will change.

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

I would give 10 stars if I could, I have been treated with utmost respect,I have had help from many…read moredifferent people from Maria Paz helping clear funds for a financial transaction I needed immediately, Stephanie Whitney helped me by stopping a fraudulent charge, getting me a new card the same day, even giving my daughter crayons and a coloring book while I was at the Aurora branch waiting for my new card, then Rupinder Kaur helped assist with a important wire transfer. I have seen other financial institutions like chase, etc and hands down old second is the best their is, my expectations were exceeded and old second you are treated as a person not a number

I deposited a check and was informed the check would be on hold until the funds could be verified,…read morethe next day I went to pump gas and was shocked to see my account in the negative and my card declining. Old seconds team was very swift with informing me the system was updating overnight and unfortunately with the check being on hold it was a very rare error in the system. I spoke with a manager and he informed me they would get the check cleared much faster than expected as a way to make up for the issue. Very satisfied with the customer service.

For 15 years we've called Old Second National Bank north Aurora Branch our home…read more We just don't worry -so much trust has built over the years. We feel truly cared about and confident they are on their client's side!!!

Carmen E Arevalo was great in helping me with my problem of signing in…read more Thank you for your help

This is a classic if I could give it zero stars I would. Since there is no corporate posting this…read morewill have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.

Taking other people first when we had a set appointment & the mortgage bankers are having personal…read moreconversations instead of helping clients

They've closed their drive up window........it would be helpful especially during a pandemic to go…read morethrough the drive through. Harris Bank is awesome, wonderful staff and drive through windows operated by friendly staff. BOA is lacking, seems like a miserable bank to work at.

River Street Plaza offers luxury living at an affordable price. Rentals are snapped up quickly when…read morethey're available and units don't remain long on the market. The 2nd floor east units have a 400 sq ft terrace overlooking the Fox River. Stainless appliances, granite counters, large closets, big windows. Metra, Paramount Theater, The Venue (music,) restaurants, cafes, specialty shops (decor, bicycle, eyewear, dry clean, etc.) banking, grocery are all less than a 10 minute walk from your door. They are a well- kept secret and perfect for people looking to live well in a thriving city.

Great bank with great customer service! I walked in asking for some odd help and they were more…read morethan willing to accommodate. Convenient location... right by Walmart, and welcoming environment

Maria Carmona, thank you so much for helping me to open my business accounts. if you ever need help…read moreto set your business account please come and schedule an appointment with Maria Carmona.

Manuel Ortiz is awesome! I was extremely upset that Old Second was ripping me off by stealing…read moremoney from an inactive account. He kept calm, listened, validated my concerns and refunded my money. The Oligarchs have to stop rigging the game against the hard working people of the world. Thanks Manuel for standing up for me!