I love this bank! The tellers are all very and professional! They are so helpful that they make…read moreyou feel great about paying the bills

The staff rock and they know me by first name. Now I will admit this is the first time a company…read moreknow me by first and last name so I'm little biases. One of the biggest things I like is they will call you for every little thing about your account to make sure it's you swiping your card and not someone else. They have also save me from over Draft a few times by calling and giving me the heads up and I was able to make a deposit to avoid the over draft fee. In short if you want a fun bank that care about you I would recommend you go to them. ~ Willie

On Saturday ,1/28/2023 , at 11:16 AM, I made a Money Order Deposit for the first time at the Bank…read moreof America (BOA) Crestwood, Illinois location. The gentleman who completed the transaction appeared to be unsure of how to complete the deposit and received assistance from another coworker. The deposit date on my receipt read that transaction was completed on 1/30/2023. On Monday, January 30, 2023, when finally taking a minute to read my emails, I found that I received an email notification from BOA dated,1/28/23 at 4:47 P.M., stating the following: "We placed a hold on a check you deposited at a financial center. The full amount isn't available yet. Hold Reason : A hold was placed on your check(s) because check specific information indicates item may be returned. Date available: February 08, 2023 by 9 a.m" Upon immediate receipt of this notification I dialed the 708-385-9485, phone number in an attempt to discuss this matter with someone at the BOA Crestwood location. However after making numerous attempts, no one ever answered the phone!!! I later called the BOA Customer Service line at 708-385-9485, and spoke with a Customer Service Representative who introduced herself as "Frances". I explained my concern and confirmed that the transaction in question was made with a Money Order and the actual physical date of deposit was on January 28, 2023. She listened to my concern and immediately began to provide assistance with getting this matter resolved. I am thankful that I was able to speak with BOA Representative, "Frances" who patiently and professionally listened to my concern and effectively assisted me with this matter. Frances, just so that you know....You get 5 Stars!!!! ***** Crestwood BOA gets 1 star. I am really disappointed that I had to deal with this matter/mess in the first place. Case #1 230130CR1063369 Case #2 23013CR1069753

I am a longtime business banking customer who was attempting to add a signee to my account at the…read moreend of the business day. I was immediately denied service because the business banker was "finishing up with her last appointment and then about to bounce" (her words) with 30 minutes still left to help me before closing. Even after telling her that it would mean a lot, I was still denied assistance. Not only did I feel poorly welcomed into the branch, I also received the impression that the employees took pleasure in not providing me assistance.

I came in for help with my LLC account. The banker I waited for was not friendly. She did not…read moreeven crack a smile. Did not give me Any information needed to keep my account active.. She was not helpful and I could not wait to leave this bank branch. The manager was nice and friendly but the older woman banker was horrible. I will not return and she should NOT be in customer service. I will remove my 20,000 from this bank asap

Currently, I've been a Bank of America customer for 3 years now. Not bad with their service over…read morethe phone and online but when it comes to the physical location, they need to get it together. I know they took measures and closed the bank so it's rare to see customers go in. That being said if we can't go in, FIX THE ATM MACHINES! Having 9 cars waiting for one ATM machine is ridiculous. Can you please fix the other machine!?! This has been a thing for over 7 months! Can this be taken care of??

So, this is the only forum I know how to use... the bank is a bank, the associates are congenial,…read moreand the ATM's are always convenient .... The reason I am writing this is in the hopes that word gets to the men in the car who had an altercation with a guy in a U-Haul-- had you been able to step outside yourself before all the Reving of engines and honking your horn , you may have seen the elderly female attempting to move her car ( it took her a WHILE, but let's hope we're doing that well at that age ) - I was shielding her so she could get out ;!but in self righteous nature you had to come along and express YOUR importance over the aged ( or kind ) people in your community ..... before you talk shit learn the truth ( this is for both you and the nosey heifer that accused me of being mentally unstable or on drugs - I'd sue her for the slander if I knew who she was )

Horrible location! Save yourself a trip and head to another Chase location. The staff here cannot…read moreassist customers properly. Very little knowledge

I was originally going to give this place the usual 1 star review (look at the other reviews on…read morehere) but I gave it 5 stars thanks to Teneka. I came in to this branch to verify my identity for another bank, FNBO, that needed a bank representative to verify my information in person. The first representative I talked to didn't know what I was talking about, neither did the second one. Teneka was the only one that was able to assist me in verifying my identity so that FNBO could release the hold on my account. So props to her for that. If it were for the first two it would have been a 1 star review.

Terrible. One of the two atm machines is always down. Not exaggerating. Tellers don't address you…read moreas Mr or Mrs. Hey I am a customer. We're not drinking buddies. Very unprofessional.

Huntington bank has the craziest check cashing policies! I waited over 40 minutes to get a check…read morecashed. They had to call corporate headquarters, scan over the check and more. I had to provide a 2nd credit card ID. Do NOT use Huntington bank.

Huntington Bank is the worst bank on the face of this earth. They froze my account not once but…read moretwice for NO REASON whatsoeve! And they wouldn't even unlock my acct because I couldn't remember the amount of my last transactio. I know I put gas in my car but I didn't remember the amount. So then they go on to say there's nothing I can do. I'm like WTF yes u can unlock my account I gave you all my personal info so what the fuck is the problem!!!! U dumb ass bitches! Now I will sue your fucked up ass company in court!! U sorry ass bitches I hope u all rot in hell

I am so privileged to have come across first American bank. About 4 months ago I was looking for a…read moreHELOC loan. I was blessed to have had the opportunity to meet an amazing person by the name of Alicia Boswell, what an amazing experience that became. To be able to talk to someone who seem to care about making you feel like you matter to their business and that they ready to walk this journey with you. I expressed my concerns and needs, and she committed to seeing this process till the very end. What amazing, diligence and professionalism, she extended, and how well she guided me through the full process, and to be able to do achieve my goal with First American Bank. Great job Alicia Boswell. Thanks for being a awesome pleasant person. Till this day Alicia calls to see if I have any concerns or questions and to never hesitate if any arise. Thank you first American Bank and thank you Alicia Boswell.

I absolutely LOVE LOVE LOVE THIS BANK, MY BANK. I have been banking with FAB for at least 5 years…read more The tellers and the manager know my name and they always greet me a friendly face and a smile. I love my bank. The only thing is I wished they had more ATM's. I only know where 6 ATM locations are located at. Keep up the good work.

Please do not bank with Fifth Third Bank, I beg you. I am going through the worst times of my life…read morethis year. divorce, and lost my job. Fifth Third has taken over 5k in overdraft fees. Yes partially my fault but there's nothing I can do. they kept it, waived nothing. That 5k could possibly save my life right now. It's all I think about as l'm batteling severe depression. Just please choose a different bank.

Rude Staff. Especially Denise and Theresa. They were so condescending in the way they talked…read more Theresa was sharing too much information about her personal medical problems I personally didn't want to hear. I was there for a purpose and left the branch feeling like a therapist. Rude staff!!!!!!!!

This is my neighborhood bank and they've always been very nice and friendly. Free coin counting for…read moreclients and drive thru was newly remodeled. Very easy to spot at the corner and I've always had pleasant services. Plenty of parking and free ice cream in the summer. Can't beat that anywhere else!