1. First American Bank

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Evergreen Park, IL

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First American Bank

5.0 (3 reviews)
Open • 9:00 am - 5:00 pm
Updated 1 week ago

Services - First American Bank

Personal banking

Business loan

First American Bank Photos

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Ask the Community - First American Bank

Citibank

Citibank

(11 reviews)

Beverly

Now I wouldn't normally give a review on a bank....Especially one that I don't bank at but these…read morepeople are great and they deserve it! I mean I have never walked into a bank where EVERYONE including the security officers had exceptionally great service from the time you walk in to the time you walk out. The managers would walk by apologizing for your wait and I didn't even wait long at all. I was making a transaction on another persons behalf but they seriously have me thinking about banking with them.

I recently visited one of your Citibank locations at 9449…read moreS. Western Ave. Chicago, IL 60643. I went in with my elderly grandmother to take care of beneficiary services due to my grandfather passing. I flew from Dallas, TX to Chicago Il for 1 day specifically to help my grandmother take care of her banking business. When my grandmother and I came into the branch, Ms. Griffin was very rude to us. She asked what we came in for and when I explained the transaction needed, she stated she couldn't help us. I explained that I was there to help my grandmother and that I am Power of Attorney for her and that I only was in Chicago for a day so I could help her. She then proceeded to tell me that I needed to go to another location. When I asked how come she couldn't assist me, she then started to ignore me. After asking her again why she couldn't help me and she continued to ignore me, I then asked for her name so I could file a complaint. She refused to give me her name. I had to go to one of the tellers and ask them what her name was and what her position was. I have never been so disrespected by a branch manager ever! Simone Griffin was very rude and disrespectful. A few of the other customers in the branch stated that she is always rude and mean to customers. I am absolutely appalled by the service I received from Ms. Griffin. I was so upset, I left that location and went to another Citibank branch. In no way should a branch manager ever carry themselves the way Ms. Griffin did.

First American Bank - banks - Updated November 2026

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