I've beenbanking here for 19 years and I can find nothing to complain about Nancy the loan officers…read morewonderful, greets me with a smile whenever she sees me always willing to listen and work with me. The tellers are all terrific, and the personal bankers like Judy is terrific and the bank manager at the bank on Lagrange Road Joe he's a terrific guy to so if you want to bank where everybody is nice and willing to help you this is the place for you, if you want to bank where there's bitchy people try a different place. This is an easy five star light

As a small business owner, working with a community bank seemed like the appropriate thing to do…read more We chose OPT for that reason almost 6 yrs ago. The people who work here are very nice. They seem to be held to stringent policies that prohibit them from making decisions to support extenuating circumstances, on a case by case basis. After receiving an email from a great person at the bank, a VP, informing us of an overdraft, we took quick action to make a deposit, while traveling back into town. Called to see what was happening, and took swift action to take care of the issue, and later look into what caused it. We've never had an overdraft, and an accounting glitch resulted in funds for our payroll inadvertently, being debited from OPT instead of another account at another bank. As a result, we were charged $140 for the overdrafts. After 6 years of doing business with OPT and zero overdrafts, we were told there is nothing that they can do, "bank policy." We are moving our business to a bank that affords their people the opportunity to make appropriate decisions in supporting long term relationships, problem solving support, and manage various circumstances as they arise. I would not recommend Old Plank Trail Bank, or Wintrust.

This is where I do my banking and I've always been happy here…read more The tellers are always friendly and I have never had any issues.

Best bank. Just like the old days where customer service was a way of life. Today I worked with…read moreSonia on a home equity loan. She actually drove to my office to pick up some documents I had forgotten. She timely called and moved the process along efficiently. That is why this bank is MY BANK.

Susie was so nice. It is a pleasure coming to this bank. The people are so warm and friendly…read more They really make you feel at home. I look forward to my next visit. I come out of my way from Plainfield to bank here.

This is the worst bank I have ever seen. Not only as a corporate bank but the inept service from…read morethe bank personnel. 3 major investment companies all with an issue on direct deposit into the checking account set up already and working for withdrawals but on a deposit back into the checking account not being completed then a paper check. 3 different companies same bank. Bank personnel says see it's not us!?! Time for a new bank only a matter of time before this one goes under anyway with the kind of people they have in charge! Stay far away!

I love this bank! The tellers and personal bankers are extremely friendly and helpful. I had some…read moreissues with my new account (fees I didn't expect). I called them and the agent took care of them right away and was very nice about it.

This has been the worst tax experience I've ever had by far!!! I found Kozlowski & Associates after…read moremoving to Highland, IN from Chicago and asking for recommendations on tax professionals through the Highland Community Facebook page. Right off the bat, I feel as though they tried to bait and switch me for my business. When I stopped in to discuss becoming a new client, I made it very clear that I was looking to get my current taxes done (2021) and amend my 2020 taxes(2020 was the first year I lived in IN while still working in IL). (Attached the post-it that was written by their front desk woman, with the note of what was suppose to be completed.) Instead of being honest and saying they would only complete the 2021 taxes and that I would have to then myself be responsible for following up with them after April to complete my amended taxes; they took all my documents for both years. They called to tell me my taxes were ready about a week later. When I showed up to pay for my completed taxes; that's when they told me that the amended taxes wouldn't be done until after the current tax years deadline. Again, they failed to explain that the responsibility would be on me to contact them after April and bring all my document back in. It wasn't until I received a letter from the IRS about my 2020 taxes, that I gave them a call and was told they had nothing on file for me and 2020 taxes. Furious, because at this point, in this day and age why do I have to come down to an office more than 10x. So I bring myself and all my documents back down to their offices. Got a call saying they were completed, go to pick them up. They talk you through what you owe, if you owe anything at the counter then immediately take your payment for their services. Fast forward to 2 months later and I'm getting another letter from the IRS about money owed for my amended taxes (2020). I call them(K&A) and have to make another trip to drop off what I received. I do so, they call to tell me to just drop off my 1040-k, so I make another trip. I then get a voicemail from Bill saying I need to bring in copies of the check I used to pay what was owed. I don't understand why they don't have copies of what they filed. IT'S 2022, GET WITH THE TIMES. Also their carbon footprint has to be horrible, because while they clearly don't keep e-files, they hand you a bible of your printed tax forms once they've been completed. So I have two bibles from them that literally went straight into a safe once I got home. I went through all the documents that I was given from K&A, in total I was instructed to make 5 individual payments to the IRS, IL & IN. In reality; there should have been 6 payments. They failed to explain a Federal payment needed to be made on my amended taxes, then failed horribly to take responsibility for their mistake. All a very frazzled Bill could tell me was that my 1040-k showed that I owed the 6th payment. Bill, if you're reading this, if I knew how to read and understand a 1040-k, I WOULD HAVE COMPLETED MY TAXES ON MY OWN. Why of all the payments I made, under your instruction, would I miss one? At the end of the day, if you like vintage this place is just for you. They clearly have a very old school nostalgic way to do business. Including not taking responsibility for mistakes made on their part. Now I'm left to take both my 2021 and 2020 taxes elsewhere so the work done by K&A can be reviewed.

First off, I cannot express how happy I am with the services the Kozlowski family provides! As a…read morefamily run business, they have treated me very kindly and as one of their own. I've recommended my friends and family. One of the nice young men working there even brought me a water while I was waiting! Not too many places do THAT anymore! Personally, I hate doing taxes and I really don't understand what I'm doing when it comes down to it but I was able to have an appointment with Bill since I was a new client. Bill was very thorough and was able to address all of my concerns, leaving me feeling confident. We were even able to add a few expenses and credits to get MORE money back than my last tax preparer did. Praise the Lord! I also overheard a conversation at the checkout with another client saying they have been having their taxes and insurance done here for over 20 years, and she called Bill "Mr. Wonderful". To me it seems their reputation speaks for themselves. They make doing and understanding taxes a lot easier than trying to do them on their own and they're cheaper than the other firms in the area. They are professionals in their field of business and I will be shopping around for home and auto insurance with them now. Thank you K&A!!!