Wife uses my card often for shopping etc. We added her name and ordered a card for her. While…read morewaiting for new card I had a fraud alert which froze the card in use. Called and discovered that the CSR never ordered wifes card which was a week prior and it would take a week for new cards. No express option which I offered to pay extra for. How hard is it do accomplish simple requests like this?

Small local bank with branches spread out in Allentown & Bethlehem. Friendly tellers who sit across…read morethe table from you, not behind glass windows. Someone always greets you when you walk in the door. It always feels like you're talking to friends, ones who genuinely care what is going on in your life, wanting to help you, and are quick to resolve any concerns you might have. I opened an account with Embassy because they were advertising a bonus. But I've remained with them because of the interest rate (relatively high compared to what's out there) and the superior service. There's no fees for the checking account and if you keep an daily average of $500 in your checking then you get a $25 bonus each year. That's a pretty good interest rate if you ask me. The savings interest varies daily but still decent. Let's just say my very first interest (monthly) earned with Embassy was more than what I got from PNC for over 4 years combined! And I had more money in PNC than I do in Embassy right now.

I went to the bank (Allentown, PA) today to make a deposit in my TD checking account. While I am…read moreat the bank the teller wants to text me to see if it is me. I was just depositing a check not withdrawing any money. I am wondering who came up with this stupid idea. Customer Service in banks is getting worse all the time and now they are going to start texting when you are right there. The person who came up with this should be fired! Banking already takes longer than it ever did, now they want to make it even longer. Companies don't care about their customer time at all. First the ridiculous menus on the phone and now this. Tellers use to talk to their customers so they knew who they were.

Horrible I had the displeasure of speaking with GYRA at your location she had a horrible attitude…read moreshe refused to help me and put me on hold for over 15 minutes and never picked up the phone! My family and I all have td bank and we have been with them for years but because of your NASTY employee and her NASTY attitude you've lost several customers! I can not believe that this place treats people like this! I am soo dissatisfied with the customer service and just the basic banking functionality the root reason why I was calling is because I been trying to refinance my house for three months now and I keep sending people my information and now I'm with a team in Florida and they just keep giving me a hard time so you would think if I speak to my home bank they can help me but No! This lady GYRA was horrible! If she worked for me I would fire her!!!!!!!!!!!!!!!!!!!

Great Credit Union. Very professional and very helpful with all my financial needs. That's why they…read moreare my primary financial institution. Too bad they're not open to everyone.

We moved our company's business, Philadelphia Animal Hospital, to American Bank last August. The…read moreteam takes care of all of our personal, business banking, along with our commercial loans. The members of the team have been stellar and their customer service is second to none. We have operated PAH for 37 years and we have finally found a bank that treated us like family. So thank you to the GREAT staff..namely Alex,,we appreciate you all.

I have used this bank for a long time, and while I have always had friendly interactions in-person,…read morethe trouble started when I was no longer 100% local. I kept this bank when I went to college, and even though I consistently told them I would be between Allentown and Long Island, there were holds put on my card somewhat frequently for normal purchases. I pushed through, mainly for the longevity I'd been with them and my family's relationships with them as well. Flash forward to now, when I frequently travel between NYC, Orlando, Chicago, and Allentown. Not only are holds put on my card even when I specifically call them and tell them I'm travelling, they actually YELLED at me that I had to change my billing address even though the address listed is one of the homes that I frequent. When I refused, they insisted by sending me the form to complete. No thank you, that's one of my homes. To further make it difficult to use your debit card, any time you use one of the mobile POS systems that smaller businesses and things like fairs and flee markets have, it is flagged because the billing address is somewhere else. Unlike other banks that send you an email and ask if it's you, they instead put a hold on your whole card without verifying with you. Overall, just inconvenient, and often lacks friendly service over the phone. If you want to be lectured by "customer service" representatives, look no further. It's a shame too- the building is beautiful and some of the people I've spoken to there have been really nice, it's either a few with bad attitudes or maybe they decide to drop the charade over the phone. UPDATE: When American Bank did not have my new number (which I faxed in over 4 weeks ago because it needed to be a written change if it was phone number and email, and was told their system was down but they were sure they got it), they contacted my father instead, who also banks there. It should be noted I'm in my late 20s. User beware if you give an honest review here, they will call your parents.

Beth and Corinne were amazing to work with. My husband and I have been working to purchase our…read morefirst home together for quite some time. They guided us through this process and were always available to us and made this process so easy. We are so very happy in our new home! Thank you ladies - we are referring you to everyone we know looking to buy!

I used The Mortgage Company to purchase my first home here in PA…read more I was denied a loan from TD Bank and was referred to this company by my buyer's agent at the time. I worked directly with Larry Ahner who was great and extremely informative. Larry explained the steps and the process and did his very best to help me get approved for the home loan. They were fast and effective and provided great and timely customer service. I would definitely recommend this lender to anyone looking to purchase a home in Monroe County, PA.

Disappointed in the banking system of PNC for the specific request I am getting overseas wire…read moretransfer of more than 600k (by this year or early next year) and will not transact with this bank anymore...I am planning to close the account soon and would welcome recommendations. Changing to CU or other international banking friendly services.

This is one of the few places where you can print your debit cards on the spot . Very good service…read more They made sure I'm attended even though they were very busy with other clients.

Do not go to this bank!! Here is an updated review. (I saw one other from 2015. I guess it was once…read moregood). Walked in today to open a checking and savings account and to get a document notarized. I tried calling before going to see if a notary was onsite, but no one answered the phone. In fact, I even called the customer service number and they couldn't get in contact with this branch either. I was told they were most likely busy. Side note, any normal bank has voice automated answering and directs your call, or says we will call you back and takes your number. This bank rings and rings and says leave a message AND customer service actually hung up first time I tried. First bad sign(s). Went anyway and took my chances. When I walked in I was asked how can I help you from a lady at her desk. So I walked over. To summarize this woman who pretended to help me gave me every answer in the book of plain bullsh*t. She was not helpful at all, but was pretending to be. I bet her bs skills got her in her position. When I asked to speak to the manager she told me SHE was the manager! I was shocked. I was advised they had a notary there but couldn't help because I wasn't a customer. I said okay, well I am wanting to open a checking and savings with you today. She ran over to someone else and came back and said we can only help existing customers, and said she would look up a notary for me. WOW. There's one here but you're going to have me go somewhere else??? So basically you don't want my business? She didn't seem to care either way if she was gaining a new customer or not. That's a wonderful work ethic to have to have by the way. ESPECIALLY as the manager. Oh and by the way when I walked in it was a bunch of employees just sitting at their desks. I mentioned how no one answered their phone and she was like oh maybe the girl who answers was busy. Lol every bs answer in the book. "We were busy an hour ago" oh really? Well I called 10 min ago! What a great manager. I ended up walking out and going to a different bank where I opened my accounts there. They were so helpful and yes notarized my document no problem AND faxed for me. What a different environment. That's the kind of place to go, over the top customer service not to some stuck up branch (or should I say b****) I hope she gets fired. Do yourself a favor and skip this bank. Highly unprofessional!! Loss for them!!

Unlike any bank you ever saw! Helpful, courteous staff gets to know you by name quickly. Always…read morefresh complimentary coffee, cookies and other on hand in a relaxed banking atmosphere. No teller cages, you come in and sit at the teller's desk while you complete your business. They make it very easy to transfer you IRA , mortgage, or other accounts, in fact they will do it all for you. Young bank, when word gets around, they will probably get too busy for the niceties they extend every day now, but they seem to want to excel in personal service, and professional courtesy. Terrific bank!

After 15 years with Wells Fargo Bank I removed my accounts because of the horrible customer service…read more(none) at this Tilghman Street branch. The branch on Tilghman at Giant was closed which baffles me because the service there was far and away better than this one. The website is fine but if you have to go to into a branch, forget it. The new regime at this branch across from AMC are all women who have a chip on their shoulders. It's obvious they hate their jobs. Just nasty for no reason whatsoever. They take forever, ask unnecessary questions, and make it very obvious they think they're doing you a major favor by waiting on you. I recommend going down the street to American Bank. The loveliest people anywhere.

I don't know what's up with banks lately but the service is terrible. Lost my whole lunch waiting…read moreto cash a check. I finally left before I got it cashed. A man came and said it would be a longer so I just left.

Pnc has taken a turn for the worse. 6 years ago wen I first got an account you could just walk in…read moreand make another account whenever you felt like it. Now they require you to have an appointment. It's bullshit. Well they made me get one and then the moment I get here their printers aren't working so they cancel me and the rest of the appointments. Bullshit. For a company that calls themselves paperless they sure as hell didn't need me to sign paper forms if that's how they feel about the environment. Sick of bullshit pnc. Looking into another bank.

As a Realtor, I have been sending my clients to Mortgage America for years - easily 10+ years. For…read morethe most part, rates are best and lender costs lower than others. Have used several agents with always the same and best dedicated service from start to finish, making the transaction seemless for my Buyers!

As a first time home buyer Matt and his people made it easy. They helped us step by step and were…read morealways available if I had questions. Would recommend them to anyone looking for a mortgage.