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American Bank

3.5 (13 reviews)
Open • 9:00 am - 5:00 pm

Services - American Bank

Personal banking

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TD Bank

TD Bank

(10 reviews)

I went to the bank (Allentown, PA) today to make a deposit in my TD checking account. While I am…read moreat the bank the teller wants to text me to see if it is me. I was just depositing a check not withdrawing any money. I am wondering who came up with this stupid idea. Customer Service in banks is getting worse all the time and now they are going to start texting when you are right there. The person who came up with this should be fired! Banking already takes longer than it ever did, now they want to make it even longer. Companies don't care about their customer time at all. First the ridiculous menus on the phone and now this. Tellers use to talk to their customers so they knew who they were.

Horrible I had the displeasure of speaking with GYRA at your location she had a horrible attitude…read moreshe refused to help me and put me on hold for over 15 minutes and never picked up the phone! My family and I all have td bank and we have been with them for years but because of your NASTY employee and her NASTY attitude you've lost several customers! I can not believe that this place treats people like this! I am soo dissatisfied with the customer service and just the basic banking functionality the root reason why I was calling is because I been trying to refinance my house for three months now and I keep sending people my information and now I'm with a team in Florida and they just keep giving me a hard time so you would think if I speak to my home bank they can help me but No! This lady GYRA was horrible! If she worked for me I would fire her!!!!!!!!!!!!!!!!!!!

Embassy Bank for the Lehigh Valley

Embassy Bank for the Lehigh Valley

(2 reviews)

Do not go to this bank!! Here is an updated review. (I saw one other from 2015. I guess it was once…read moregood). Walked in today to open a checking and savings account and to get a document notarized. I tried calling before going to see if a notary was onsite, but no one answered the phone. In fact, I even called the customer service number and they couldn't get in contact with this branch either. I was told they were most likely busy. Side note, any normal bank has voice automated answering and directs your call, or says we will call you back and takes your number. This bank rings and rings and says leave a message AND customer service actually hung up first time I tried. First bad sign(s). Went anyway and took my chances. When I walked in I was asked how can I help you from a lady at her desk. So I walked over. To summarize this woman who pretended to help me gave me every answer in the book of plain bullsh*t. She was not helpful at all, but was pretending to be. I bet her bs skills got her in her position. When I asked to speak to the manager she told me SHE was the manager! I was shocked. I was advised they had a notary there but couldn't help because I wasn't a customer. I said okay, well I am wanting to open a checking and savings with you today. She ran over to someone else and came back and said we can only help existing customers, and said she would look up a notary for me. WOW. There's one here but you're going to have me go somewhere else??? So basically you don't want my business? She didn't seem to care either way if she was gaining a new customer or not. That's a wonderful work ethic to have to have by the way. ESPECIALLY as the manager. Oh and by the way when I walked in it was a bunch of employees just sitting at their desks. I mentioned how no one answered their phone and she was like oh maybe the girl who answers was busy. Lol every bs answer in the book. "We were busy an hour ago" oh really? Well I called 10 min ago! What a great manager. I ended up walking out and going to a different bank where I opened my accounts there. They were so helpful and yes notarized my document no problem AND faxed for me. What a different environment. That's the kind of place to go, over the top customer service not to some stuck up branch (or should I say b****) I hope she gets fired. Do yourself a favor and skip this bank. Highly unprofessional!! Loss for them!!

Unlike any bank you ever saw! Helpful, courteous staff gets to know you by name quickly. Always…read morefresh complimentary coffee, cookies and other on hand in a relaxed banking atmosphere. No teller cages, you come in and sit at the teller's desk while you complete your business. They make it very easy to transfer you IRA , mortgage, or other accounts, in fact they will do it all for you. Young bank, when word gets around, they will probably get too busy for the niceties they extend every day now, but they seem to want to excel in personal service, and professional courtesy. Terrific bank!

American Bank - banks - Updated May 2026

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