Heidi Parker is an amazing escrow officer!! She is professional and courteous. Every time I work with her, I am so happy I chose to work with her. read more

zero stars worthy, sent payment vibrated during the holidays, signature required andbrefusedbtonreplace or wire before Christmas. Jason Annioti and Team Gabby deflected, played dumb and then blamed the recipient. No ethics or compassion. Wonder how they are going to be received as defendants. read more

I've been in real estate for years and have never dealt with an escrow company as unprofessional and uncooperative as Chartwell Escrow. I opened escrow for a residential purchase and canceled within two days--well within my contractual right. Despite clear documentation and notice, Chartwell refused to release my deposit, hiding behind "mutual instructions" while the seller blatantly stalled. Instead of acting as a neutral fiduciary, they sided with the seller, ignored state escrow law, and left me chasing my own funds for weeks. Every interaction felt dismissive and defensive, and they even brought in counsel rather than simply doing what the law requires. If you value transparency, professionalism, and lawful handling of your escrow money--stay far away from Chartwell Escrow. There are plenty of competent, ethical escrow companies out there. read more

Really great closing experience! Peter and team were extremely professional, friendly and helpful in explaining each line item on the statement. I highly recommend them and would not hesitate in the slightest to use them again! read more

Peter Jett and Chartwell Escrow are ALWAYS my go to whenever possible! My most recent escrow with them was a personal purchase (a 1031) where I was the buyer and the buyer's agent--and the listing agent was from out of the area. Chartwell made it smooth and easy and helped with a very rapid close. read more

Chartwell Escrow handled the transaction on 18215 Burbank Blvd #4 and it went smooth as silk all the way to closing. Peter Jett is amazing!!! read more

Chartwell Escrow - Real Estate Services Near Me - Sherman Oaks, California

This company was provided by my realtor, Casey who also became a dual agent that made me very uncomfortable but I was pressured due to finances. Chartwell carried out the escrow referred by Casey, Realtor and after all was said and done, I still had to pay more because Chartwell "Unknowingly" did not catch a receipt by the Realtor, Casey. They come back to me after they close escrow! Both of them were entrusted as my fiduciary and did a horrible job at it. I will never use this company or Casey the Realtor again in any future real estate transactions! I recommend you do not use either of them as well! read more

First of all, when all of your 5-star reviews start with 'Peter Jett and his team at Chartwell are amazing', it's safe to assume these aren't real reviews. I was somewhat forced to use Chartwell, as they are the company the seller decided to go with during escrow. I understand there are a lot of fees in this process, but they charge a fee for everything. By the end of the situation, there were 10 pages of fees that Chartwell had collected; some appeared to be duplicates, worded slightly differently. After closing, I had to harass Chartwell for the money they owed me, which I did not receive until several months later. When the check showed up, it was over a thousand dollars less than what my lender had told me it should be. The worst part of the entire situation is that I found out after closing that the seller chose not to disclose a $50k assessment that the HOA had been planning for years before my purchase. In reviewing documents from Chartwell, they provided one titled 'Special Assessment', and it said 'this page has been intentionally left blank'. The HOA claims it was the escrow company, and what's even stranger is that as soon as I hired an attorney to help hold the seller responsible, Chartwell escrow randomly sends me an email, stating that there was an error they found from when I closed (over a year earlier), and they would be sending me a check for the money I was owed. It was clear that they were made aware I had gotten an attorney, and they wanted to return the money that they had stolen from me during escrow, before it was uncovered by my attorney. When I emailed them to question them further on where this money came from, they stopped responding. Chartwell Escrow is not a trustworthy escrow company, and you should avoid using them at all costs. read more

Every escrow that closes with Chartwell Escrow has been seamless and a pleasure. Peter and Rosanna are amazing escrow officers that are super knowledgeable and are calm under pressure. They handle complex situations that seem daunting, and they professionally take care of the complex transactions and make me look great as a real estate agent. I have referred escrows to Peter for over 27 years. If you use Chartwell escrow you'll never want to go to any other escrow company ever again. I refer my clients to Chartwell Escrow to make sure my clients have the best people handling their most important real estate transactions. read more

Peter Jett and his team are the best in Studio City - have done multiple deal with them over the years and cannot recommend them highly enough. read more

Due to recommendations of my realtor we used Chartwell Escrow in Newport Beach and regret it. Terrible client service, incompetent, inconsiderate, rude and unprofessional are just a few words to describe them. I submitted 7 item list of examples of their mistakes and negligence to my realtor and her manager. My itemized list of their failures are backed by facts and documents. You will save yourself from regrets and frustration by AVOIDING this escrow. P.S. Days before posting this YELP review, I provided Chartwell Escrow with my feedback. They could have prevented this negative YELP post just simply by contacting me as a courtesy; but I am assuming that they do not care. read more

The whole team was communicative, friendly, and efficient. They made something that could have been overwhelming quit manageable.

Wonderful communication and service. Peter Jett and team and Jason Annotti are tried and true working through the problems of any real estate deal. Our deal was small and they treated it like a mansion we sold! Tim Hyde and Therese Hyde Compass Studio City read more

Due to the preference of the seller, had to use Chartwell Escrow Pasadena with CTCCAL aka Consumer Title Company of California which created a sub-escrow situation and added tons of unnecesary junk fees. Will definately use one company in the future that handles both title and escrow. They even charge a fee to receive wire the bank didn't even charge to send. read more

Chartwell Escrow always goes above and beyond for real estate transactions! I feel so lucky to be able to work with such a honest, helpful, and trustworthy team!! Peter Jett and his team make using them for escrow worth every penny. Thank you Chartwell! read more

I'm so happy we chose Chartwell Escrow. Our escrow officers Andrea Lercari and Carol Sankovich of the Santa Monica branch were absolutely amazing! They were so fast and timely to get everything we needed sorted out so we could close on time. They were extremely helpful and charged the least rates compared to other escrow companies we researched. I highly recommend this team! read more

Over the years I have used Chartwell Escrow, Peter Jett to handle all my escrows. Peter is the most professional, knowledgeable , kind, caring and always gets the job done He even stays calm no matter what. He is such a pleasure to work with stress free. read more

If someone suggests using them for your closing, RUN. Every step of the process, including getting my own money paid back to me at the close, has been a total nightmare. They act like they have never received an email when you copied them from the beginning to avoid that very issue. The words "time sensitive" are meaningless to them. Anything that could have been held up was, all at a cost to us as the buyers. I will never recommend them to anyone. read more

We just worked with Peter and Nicolette at Chartwell Sherman Oaks on the sale of our condo, and had an excellent experience. Everything proceeded smoothly and efficiently, and they were helpful and communicative each step of the way. read more

I had nothing to worry about with Peter Jet and Rosanna taking care of my escrow. Thank you for all your help. Wonderful company to work with! read more

Peter Jett with Chartwell Escrow-Sherman Oaks is, hands down, one of the best escrow officers in the Industry. It is so refreshing to have my calls answered every time. Peter's transactional skills are unapparelled. Every deal closes on time and my clients are always impressed with the professionalism. read more

Extremely unpleasant, unprofessional escrow officer and branch manager. I just had a transaction for the first time with the Brentwood branch on San Vicente . I was the Broker on the transaction and also the buyer/client. I have been a real estate broker for the last 27 years and have had hundreds of transactions with tens of escrow companies. Never had such a bad experience with anyone. I will NEVER give them my business. In fact I'm willing to walk away from the transaction the next time, the listing agent forces their escrow co on the buyer or myself as a buyer/Broker. The funny part is that the branch manger insists that she is one of the best in the business. !! read more

Peter Jett and his associates are reliable, responsive, knowledgeable and always provide the best care and service for our transactions.

I worked with Helen and her team from the Mission Valley branch, and they have done a phenomenal job. They were there to answer questions and address concerns that have arisen along the way. Also, throughout the process, they worked closely with my lender and realtor to perfectly align the paperwork and the purchasing process. Thank you Chartwell Escorw, I highly recommend you to clients. ​ read more

I've been a Realtor for over 20 years and have worked with many escrow companies and officers. I've found Peter Jett at Chartwell to be the most outstanding of all! Typical escrow companies close office at 5pm sharp and after that, it's rare that any communications with the escrow officer will happen until the next business day. And forget reaching them over the weekend. However, it's not unusual to get a response to a phone call or email from Peter "after hours" or over the weekend. The best example of Peter going out of his way has been when he drove to meet officers of a Co Op to sign docs early in the morning! I've never seen an escrow officer leave their office to meet clients or get documents signed! Personally, I love Peter's sense of humor. It's on the dry side and very clever. It's not often that an escrow officer will joke with me to lighten the situation that can sometimes be tense. read more

Peter Jett, and Chartwell Escrow in general were fantastic Escrow officers, guiding us through our very first home purchase. Would recommend them to anyone looking for a smooth purchase/transition of homes. Thank you Peter and all at Chartwell Escrow! read more

Peter Jett and his team are fantastic. As a real estate agent, I have used them for the past 7 years. Peter is professional, calm, and knows his way through whatever unusual situation arises- and in real estate, there is always something! As others have mentioned, he is always available to answer any questions. Peter is also really nice and a pleasure to work with! read more

Andrea is incredible. She and I have worked together in several escrows and I can't say enough amazing things. I've had really great feedback from my clients in regards to how wonderful Andrea is in her interactions with them. She takes time to explain anything and everything and will go out of her way to communicate and make sure the client is in the loop and on top of everything. On the agent end, she has really come through for me on every escrow. I highly recommend Andrea (pronounced and-RAY-uh) and will continue to exclusively utilize her escrow services. read more

This escrow company was designated by the seller in a purchase transaction, we were on the Buyer side. OMG From day 1 there was a problem with return phone calls, I heard every excuse in the book and when all the excuses were used up, very easy, just don't return a call or email. These people should not be in business. If this name pops up as a preferred escrow, run don't walk. Client was a first time buyer, and I had to continually make excuses and say that all escrow companies are not created equal, some are great and some deserved to be flushed away and go out of business. read more

I am a transaction coordinator and I work with many escrow officers each month and Andrea and her team were awesome to work with, highly recommend! read more

I had the pleasure to work with Peter Jett at the Sherman Oaks office. Peter is very knowledgeable, thorough and competent. read more

From the second we opened escrow until the second we closed, Peter Jett and his team were phenomenal throughout the whole experience. They are extremely organized, knowledgeable, and available when you need them. I will definitely be using Peter again! read more

Peter Jett is the absolute best escrow officer! I've used him for the past 30 years (since I got my real estate license). I highly recommend Peter and Chartwell Escrow. read more

I've worked with Andrea Lercari, escrow officer at Chartwell Escrow, for over 4 years, ever since I was referred to her. She is an excellent escrow officer, is extremely professional, thorough, responsive and thoughtful in every way. She treats all parties in my transactions fairly and in a kind manner, and truly impresses me every time. I highly recommend Andrea to colleagues and clients alike. You'll be very pleased if you have the good fortune to work with her. read more

Rosalie and her assistant did an amazing job coordinating my own escrow. I am a mortgage lender for the past 15 years, and I have worked with many, many escrow officers. When I tell you this not only an outstanding professional dedicated to her job. Her owners are very fortunate to have her. This file opened on a rush Monday morning, we signed Tuesday afternoon. We confirmed Thursday and I had wire before 12. If you do not take the proper time to truly appreciate excellent service like this, you will not be in our industry for very long. Myself and my staff will never hesitate to use Rosalie and her team for any purchase or 1031 exchange related transactions. Excellent job. Happy to work with you and know you all these years. Looking forward to the next one. read more

There is one person here who I loved and I recommend whole heartedly. I love this person because it's the only person who will respond to my many, many calls or emails. We're literally going on three weeks of not responding since they received my money. I paid this company a LOT of money. They should be better. read more

Nate Thomas, at the Sunset Strip office- and his team- are better than you could ever hope for! There is no task too small to get their immediate attention. Nate has a way of dealing with difficult situations and difficult personalities that is beyond expert. The delightful demeanor he always exudes diffuses even the most trying circumstance. With so much riding on a successful close on every transaction, this is the man you want behind you! read more

If no stars were available, that would have been selected. We are a mortgage banker that recently closed a loan with Chartwell Escrow and they have been the most unprofessional and unpleasant company to deal with. The escrow officer/manager, Peter Jett, has no sense of urgency and has a total disregard for completing any requests in a timely manner. We have emailed request 9 times, called twice and both times he hung up on us. We will be sure to pass our experience onto the MANY potential clients we come into contact with each day. The owners are not in the office and they could not provide a phone number for us to escalate the problem. Highly unprofessional. read more

BUYERS, SELLERS AND AGENTS BEWARE!!!!! This is the worst escrow company I have ever had the displeasure of working with. As mentioned by prior reviewers it is owned by John Aaroe Group. It is a coin toss as to which was worse the listing agent or escrow officer Nate in the West Hollywood office. The seller selected this escrow and the buyers had to suffer through this closing. They do not return calls, they rarely respond to emails and they could not even get the name of the brokerages correct. The only thing Nate is good at is pointing the finger at anyone else and refusing to take responsibility for his errors. The listing agent vanished prior to closing. The home was to be delivered vacant at the close of escrow but the buyers refused to leave and their agent was no where to be found. read more

I work with numerous Escrow Companies for work and sadly Chartwell is not up to par. The closing documents have been almost 4 weeks late. Many phone calls, messages, and emails have been ignored. A process which usually takes a week or less with other Escrow companies has taken four times longer. I hate writing negative reviews. but looking at the other reviews on here, I see that they need to make some improvements. read more