They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

My parents have Charter as they are the only service available in their subdivision on Tin Top…read moreRd. Very very poor. Service is frequently out,long delays for service. I called to report their phone out-got an automated message it was out and no idea when it would be up. Buyer beware-higher rates than a lot of other providers and very very poor service.

They are called Spectrum now and people in Azle on NextDoor app say they are the best of the…read morechoices out there. I think the complaints go back three years ago but I used them heavily for 13 months with no issues.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

They do not care about their customers, especially small businesses. I have not had service since 3…read moream last Friday morning. They missed their scheduled service time to resolve the issue that was caused by their update on Friday. It is now Monday & I still don't have service.

A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

When u place an order 4 their services, dish makes a big deal about how u qualify 4 an install at…read moreNO COST 2 u only 4 the installer 2 tell u 2 pay 4 some cords yet still lie about associated charges. He lied about the price of the jupiter cords. He didnt tell me y the overall price was higher. Cords were higher than quoted. I was charged additionally 4 organizing wires! How is that not part of the install?! The picture quality isnt HD, they r having contract disputes over local channels, and not every channel or app is included with the highest package!

I have been a customer of Dish Network for about 15 yrs. At first, their customer service was…read moreexceptional, and was always American techs who were easy to understand and very capable. And if you did have a problem, Dish was always responsive and willing to adjust my bill if I had problems. Also, when rates increased, as they did regularly, the CS people would work with you to find a plan that was affordable. All of that has changed. Actually getting thru the mindless questions from an AI generated app, to speak with a human is quite the challenge! And when you finally Do get a person, they are in India I believe, and sometimes difficult to understand and impossible to get your questions asked because the conversations are scripted and if you don't follow their script, you get nothing. Today my service was cut off because I had an outstanding balance. Paid it via phone and was told service back on in 15 minutes. Four hours later I turn on the TV and nothing. Restarted the whole system, but still no picture or sound. After being on the phone for an hour, I finally got a signal but no Guide to see what's on! Tech had me plugging and unplugging everything, and generally trouble shooting for an hour! All in all, I would say Dish Network is definitely not the company it once was. their prices are high and go up continuously, the customer service needs to be completely revamped, and moved back to the US, and if they want to stay in business, they had better take a hard look at exactly what they are providing for $130 per month, that we can't get somewhere else!!

Enjoy this company very much very on time very concerned about the service that you receive will…read morecall and check on you to make sure you receive satisfied customer recommend this to anyone anytime anyplace thanks again alternative connection

From the owner: Television service, wireless service and home security service in the United States.read more