Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

We were thrilled with Rusty and his team! Our old vinyl liner was faded and leaking. Rusty and his…read moreemployees (shout out to Steve and Zach!) did a fantastic job replacing the liner in a timely manner from our first call to the beautiful results. Polite, on time, thorough. Dressed in Rusty's Pool and Spa tee shirts. And our pool doesn't leak anymore!

When purchasing something from an online Marketplace, many things can make you very anxious. We…read morepurchased a used hot tub from James from Facebook Marketplace. He was excellent to deal with. Clear communication from the beginning. He delivered and set up the hot tub with what seemed to be ease. It was a couple of weeks before we connected to electrical to make sure everything was working as this is a used hot tub. Of course something didn't work, so I message James and right away he was on it. He showed up the next day and found the bad part. What was extremely surprising to me was James offered to make right and repair or rebuild the part. We opted for a new part and he sold to us at cost and made the repairs. I highly recommend that if you are in need of hot tub repairs or in the market for one, reach out to James and at least give him a chance to show you that he can be trustworthy. We are very satisfied clients and will continue to use his services. Jerry & Jennifer

I had him out three times, replaced a heater, replaced a circuit board, and my hot tub is still not…read more"hot". He told me to call Elko, I now wish I had just called them first. Apparently if you have a hot spring tub, they know more about them. I liked him personally, he became a little testy when I asked about a partial refund of my 1300 spent so far with him. I think he means well, seems to know about hot tubs, maybe just not the hot spring expert?

Ryan was fabulous. Came on time. Diagnosed the leak in my hot tub quickly and fixed it right away…read more Very happy!

I called for heater repair for hot tub. they called back, fixed my problem on phone.who does…read morethat.NO CHARGE. Honesty not dead.

Every aspect has been delightful. I'm out of state in S.Pines NC but shopped around in SC. NC…read morestore quote was $8k higher and without delivery quoted. Fully loaded 16EX Trainer w/roll away cover purchased. It took me some time to set my foundation. They were patient and delivered when I was ready. Note, its a CN product with China hardware. It would be nice if the Canadians made it in the USA. I did elect to purchase an off market heat pump to regulate the temperature for 365 use. While not connected to the 485 bus and control panel, its a blue tooth controlled model via a phone app and is 10db quieter. Impressive. You would be hard pressed to find a better price, product, or customer service. They never tried to sell me anything or suggest anything. Not pushy. Very knowledgeable about the products inner workings and setup. I did use the factory customer support line once to learn how to operate the message jets as one was beyond hand tight... with a single phone call. Delighted here. Health is my No.1 value. While I may never have a place on the water, I just might not need to anymore.

I needed chemicals for my hot tub, found aqua paradise on 90 in Conway…read more Jimmy the owner had more than enough chemicals anyone would need. Great selection, awesome prices and very convenient.

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

Bought a about e ground pool$$ there good at sales and chemicals and the process of building your…read morepool need any maintenance like the filter changes or something go wrong with anything else don't give you the help have to try to call other pool company's ,, I had to call 5 finally for help with the leak from the pipe by our filter all it needed was a gasket ,, Lucky it was all,, wish they would train there own people to help u,, the reference they give you aren't available it needed,, or ever call you back if you have a problem,,

I have been so impressed with this business. My husband and I bought our hot tub from them 4 years…read moreago. We go back time after time for our hot tub supplies. We were there just this morning. We had questions, and the owner was extremely knowledgeable and helpful. He fixed our problem within minutes. I highly recommend Hallmark Spas, Pools, and Billiard to anyone who is in the market. Everyone there is very friendly and helpful. I give them 5 Stars.