Rang them to sort out a problem arising from previous occupiers installations. Did`nt want to know;…read moretold them I had two other UPVC companies look at the workmanship which was rated poor by both. Still didn`t want to know. Then told me the current guarantee was basically worthless (My words) to me as only applied to people who had them installed and was not transferable. Was told this was industry wide practice! What use are FENSA? Avoid!

Door fitted but a few weeks later it had dropped so locking mechanism wouldn't work. Needhams…read morecustomer care service is really bad and non existent. Had to get emergency locksmith out to make house secure as door could not be shut or locked. No answer machine on, so phone just kept ringing and ringing. When phone was answered several days later, they would not come out and would not reimburse the £80 to repair even though door had only been fitted a few weeks before. Locksmith showed us the poor workmanship and how it had been incorrectly fitted. So guarantee is worthless. Wished I had reviewed the company before and googled " Needhams Loughborough reviews " to see all the previous bad reviews of the company. I would never have approached them.

You won't noticed this company advertising much as they are always heavily booked up due to local…read morerecommendation and I am going to add to that list of happy customers. Whether you need a single door or window glazed to a whole conservatory this local company are reliable and hard working. They are extremely upfront with the full costs of a project and will ensure you are perfectly happy with the finsihed product before you settle your account. They use good quality products and make as little disruption as possible during the fitting, clearing up after themselves. As they are popular there may be a short waiting list to have your fitting done.

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.