We needed to alter the hinges on a UPV window so that it could be fully opened, as an escape…read morewindow, to conform to building regs, following a loft conversion. Mick sorted it out for us in less than 30 minutes and at a third of the price quoted by another professional - and improved the fitting (and draft problem) at the same time. Mick is nice bloke (with an equally nice dog - in the van!) and we would not hesitate to use him again. Thoroughly recommended!

From the owner: We offer a fast efficient double glazing unit replacement service. If you have misted up windows we…read morecan help. Fast turn around quality service.

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.

We were looking for an alternative to the standard splash back for our kitchen and found this…read moreglazing option to be of greatest interest. The process was remarkably simple and professional - measuring, a verification of the paint used for our wall to ensure a seamless match, and within a month we had it installed. There was a slight mix-up with the paint used, and they did not waste time in ordering an entire new set of glass sections and had it painted within a week. The installation was quick and efficient. The glass is the final and perfect addition to our newly renovated kitchen in Knighton/Leicester. We highly recommend Paul and his team.

From the owner: The No 1 Glass & Glazing company with 50 years experience in Leicester.read more

Brilliant service from start to finish! Will be using them again, and would recommend. Great value,…read morebrilliant and efficient service!