Door fitted but a few weeks later it had dropped so locking mechanism wouldn't work. Needhams customer care service is really bad and non existent. Had to get emergency locksmith out to make house secure as door could not be shut or locked. No answer machine on, so phone just kept ringing and ringing. When phone was answered several days later, they would not come out and would not reimburse the £80 to repair even though door had only been fitted a few weeks before. Locksmith showed us the poor workmanship and how it had been incorrectly fitted. So guarantee is worthless. Wished I had reviewed the company before and googled " Needhams Loughborough reviews " to see all the previous bad reviews of the company. I would never have approached them. read more