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Katy, TX

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Charm Dental

3.5 (15 reviews)
Closed • 9:00 am - 5:00 pm

Services - Charm Dental

Cavity treatment

Crown cleaning

Dental exams

Charm Dental Photos

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Recommended Reviews - Charm Dental

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Abscess with infected root canal which was failed to be removed during procedure. Dangerous if infection spreads to bloodstream.

I never write reviews, but this is serious regarding my health. I had a root canal procedure on a molar (right 3) and crown placed on same tooth at this location by Dr. Guirguis approximately 2 years ago (paid close to 2k with insurance). Recently my molar began hurting out of nowhere and I recalled receiving mail from this place that my insurance (cigna) was no longer accepted (they probably weren't getting paid for the extra bs they add on insurance claims). So I went to a different dentist who did a panoramic radiographic image of my teeth. My new dentist discovered that the molar (right 3) was infected and the previous dentist (Dr Guirguis) did not do the procedure correctly as he failed to remove one of four root canals. I called his office today and spoke to the front desk attendant, I didn't get her name bc she was rude and talked over me several times while trying to explain the situation. She then proceeded to make an appointment to see the doctor (I'm assuming Dr. Guirguis) on this same day to have this matter looked into. She calls me 30 minutes from the appointment to tell me not to waste my time going there, but rather see a specialist and that "things happen". So not only am I in pain for a bad root canal procedure, but also have to cough up money (probably thousands more to have the root canal retreated and a new crown placed). I couldn't give 0 stars and would advise anyone from getting teeth work done here (unless you want "things happen" told to you after trying to go back to them for answers). I wouldn't wish this pain on anyone.

My statement from my bank on day of service 3/26/22

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4 years ago

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3 years ago

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3 years ago

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4 years ago

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4 years ago

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6 years ago

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7 years ago

Just moved to the area and very happy to have found this dentist. Very thorough, great customer service. My family of five agrees!

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5 years ago

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8 years ago

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8 years ago

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9 years ago

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9 years ago

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8 years ago

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8 years ago

Great place! I love how gentle they were! Definitely going back to get all my treatment done!

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8 years ago

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Sheri was the angel I needed early Monday morning. She answered, and she was still at home because…read morethe office wasn't open yet. But she took my call and had me laughing in no time, which really helped because I was in so much pain. A little backstory, my braces were removed in 2021. A year later, my permanent retainer was moving my teeth. My orthodontist took full blame and put braces on the bottom of my teeth to correct them. The process was finished in April. Well, the left side of my head and face became very painful. The orthodontist said the retainer mold was wrong and replaced that... Fast forward, I moved to Texas, and now I'm at the doctor's because my face is swollen, and on to the Berkeley Eye Center. I'll spare you the rest. So now, I have the kindest woman named Sherri on the phone, who I consider a friend now. She told me to come on in, she'll send the paperwork through email, and she'll see me at two. She didn't stop there; once I got there and finished the exam, I thought I had to come back for them to put the proper braces on. Nope, Sherri said we can do the braces today, and they did! No more pain for me. Thank you, thank you so much, Sherri!

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Vita Dental really came through for me and I would recommend this practice to anyone…read more I wound up in a jam with my teeth and in need of a new dentist. I did my research and found Vita Dental and I saw good reviews for them and made an appointment for December 27, 2024. But my teeth were hurting and getting worse, so I called back on December 16, 2024 and asked if maybe they could get me in earlier. I explained that my teeth were hurting on the right side and I was concerned that things were getting worse rapidly. I explained that a 40 years old filling in one of my upper right molars had partially fallen out and that a lower right molar was hurting also. And Vita Dental gave me an appointment for the very next day! December 17, 2024! They sent me an online link to fill out my paperwork in advance so that when I got to my appointment on December 17, 2024 finishing up the paperwork was very quickly completed within 3 minutes after I walked in the door. And I was brought in on time. And everyone at Vita Dental was very kind and very welcoming and very professional. All the imaging equipment was very modern and appeared to be top of the line and brand new. And everyone really knew what they were doing. Dr. Kwon was the dentist who attended to me and I would give the highest possible rating for absolute excellence in his work and absolute care and compassion and a heart of love for his patients. Certainly that was my experience. Dr. Kwon found that there was recurrent decay under the 40 years old filling on #2 upper molar and that it would require a root canal. And Dr. Kwon found that one of my molars on the lower right had extensive recurrent decay under the crown, and would need to be extracted. Dr. Kwon referred me out to ACE Endodontics for that root canal work which I consider to be him acting in my best interest because a root canal should be done by an Endodontist because specialized equipment and specialized training are really what is needed for that work. Dr. Tennary at ACE Endodontics did a magnificent job on that root canal on December 19,2024. And I was back to Dr. Kwon at Vita Dental on December 20, 2024 for the needed extraction in which work Dr. Kwon did a magnificent job. My experience at Vita Dental, is that Dr. Kwon and his team and all the staff are very skillful and committed to absolute excellence in their work and also to care for their patients from a gentle and beautiful heart of love. Love is the right word. And love is a beautiful thing. O Praise be to God! And Thank You, Dr Kwon and all at Vita Dental! I will be sticking with this dentist and this practice. Steven Owen Moore

I will admit the service here is good. But my first visit i wasn't told i had cavities. i come in…read morefor another cleaning, was seen by a different doctor and was told i have several and will need multiple fillings. got a second opinion and was told the complete opposite. i wouldn't trust this place and wont be coming back. not only did the doctor tell me i had 8-10 cavities but also thought it was appropriate to tell me "he feels bad for me" because i got so many cavities in 6 months. he was shaming me into feeling like i needed all this dental work that i don't even need. they just want your money. find a family doctor. 2 stars because front desk was very nice. other than that, 0 stars.

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3.0(21 reviews)
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Everyone knows that I like the dentist I have been going to ever since I moved to Texas. They had…read morea friendly staff, and were always accommodating to me. Alas, greed kicked in with their landlord, and he refused to renew their lease since his other properties were paying way more in rent, so I am left to find another dentist while my old dentist is in the process of building a new facilities. Let's fast forward to these folks that I have recently visited. They are conveniently located as well, and because of them being new, have a lot of time slots to accommodate my ever changing work life and real life. I went inside the first time just to take a look at the place and get a card to call them later. The next time I came in with my dental insurance information and set up an appointment for the next day. The facilities are new, so hygiene is not an immediate issue here. There is a small waiting area with a television showing whatever Netflix item is on tap. There is also a small play area for the kiddos next to the waiting area. You will also notice a check in, touch screen for you underneath and to the right of the television screen, right before you get to the receptionist window. On my day to actually get my check up done, I was shocked that the receptionist was so busy to whereas the sign in board was not within reaching distance at the window, and she was obviously taking care of serious business. The check in tablet was also offline, so I just waited until the receptionist was finished. Once she finished that important call, she was right in the mix. I was actually surprised that I had papers to fill out for the visit, because I was there the previous day to knock out all those items then. New place and I am sure she did not think about those forms while I was there. No biggie truly. It was not much paperwork either, so just a minor time inconvenience. I was whisked in soon after I finished my paperwork. I will admit, these people have up to date technology, and are very thorough. They sat me down, and gave me polarized sunglasses to put on. I realized this helps them to have a bright light in my face, hence my mouth the entire time they are playing with my tongue. They also handed me a remote and positioned a television above me so I can choose what I wanted to view on Netflix while I was getting worked on. "Hoarders" seemed like a good view, so I watched that through my process. They took their time with me, explain everything they were doing, and even asked if I wanted to hold the vacuum while they did my teeth cleaning with the water thingy (technical terms are my forte, cant you tell?!?). All in all, this place has thorough and friendly staff, and an even friendlier owner. I must have talked to him for about ten minutes on himself and his family while I was there. They have many Spanish speaking staff, so that is not an issue what so ever. This is a solid business if you are looking for a dentist.

After more than 10+ years as a patient of Dr. Salas, I never imagined I would be leaving a negative…read morereview. This is disappointing because, despite everything I'm about to say, my smile is still much better than it was when I first started treatment. When I began orthodontic treatment, I had a severe overbite. I couldn't fully close my mouth, and my bottom teeth were actually wearing down my top teeth. Before agreeing to treatment, I made it very clear that I travel for work and would not be able to come in every month. I was told that this would simply extend my treatment time, but the total cost would remain a little over $2,000. I agreed and enrolled in a payment plan, making my payments whether I could attend appointments or not. There were times when I could only come in once every three months because of work. The treatment plan that was explained to me included braces on my upper teeth for approximately 16 visits and braces on my lower teeth for around 6 visits (I don't remember the exact numbers, but that was the general plan). However, when I made my final payment, Dr. Salas unexpectedly told me I was ready to have my braces removed. I was confused and asked, "What about my bottom braces?" His response was that I didn't need them anymore. At the time, I didn't question it much because I was honestly tired of wearing braces. Looking back, though, I feel like I paid for a treatment plan that I never fully received. My overbite is still present, and I can't help but feel that I paid the full price without receiving the complete treatment that was originally discussed. To make matters worse, after treatment I asked about the teeth whitening I had been told I would receive. Instead of honoring what I understood had been promised, I was told I would have to pay over $100 for it. That only reinforced my feeling that every opportunity was another attempt to charge me more. Dr. Salas was always kind and professional, which is why this experience has been so disappointing. I trusted him and the practice for years, but I left feeling like my concerns were overlooked and that I didn't receive the complete orthodontic treatment I expected after paying in full. Based on my experience, I can no longer recommend City Smiles Dental & Orthodontics or Portal Family Dentistry & Orthodontics. I hope they take concerns like mine seriously and improve their communication about treatment plans so future patients don't leave feeling the way I did.

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Portal Family Dentistry & Orthodontics - Waiting area. Keurig coffee maker, play area, comfy chairs, cold water, and Netflix

Waiting area. Keurig coffee maker, play area, comfy chairs, cold water, and Netflix

Portal Family Dentistry & Orthodontics - Orthodontic area

Orthodontic area

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Charm Dental - generaldentistry - Updated October 2026

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