I have seen Dr. Iwahashi for many years. I am having a ~3-week long cough since mid Nov., but noticed a change in the pattern of the cough between week 2 and week 3. I raised the concern to Dr. Iwahashi in a MyCare message, and learned that Dr. Iwahashi will be out of office until next week.
I was scheduled to see Dr. Junlao for her immediate availability.
The experience was full of surprises: first, she cares none about my concern. Instead, she insisted me to answer the misleading questions she came up with that leads to the conclusion she wanted to draw. I've never seen any other doctors do that before and I was shocked. I brought up the concern again, that the pattern of cough has changed, and she cut me off by her persisting question of something trivial and irrelevant.
She didn't confirm with me the name and address of my pharmacy, but said she will prescribe me the inhaler and spacer, a common and generic temp relief for cough. I asked to please confirm my pharmacy, she said, after logged out of the computer, I know, it's xxx on yyy. I am surprised that she remembers the information after logged out of the computer but shocked that she didn't ask for confirmation while looking at it.
I restated my concern about the change of patter of the cough and wonder what criteria would be to schedule a chest Xray, to my surprise, she said I'll order you one next week, without explaining.
I was quickly sent out after she is done asking the trivia and irrelevant questions, without asking if I have any questions....
So many deviation from the protocols and many obviously flawed details.
She had me waiting in the waiting room until past the appointment time, for at least 10 minutes in the patient room after the nurse had taken the vital.
I haven't received any text message from the Pharmacy regarding the prescription she said she was going to sent. 4 hours after the appointment. read more