I bought a really cute jacket on sale at a CR in NY on Black Friday - either the jacket was poorly made or I recently turned into the Hulk because this thing basically started to rip down all the seams within days of wearing it!
I called this location when I noticed the jacket coming apart - the girl that answered listened to my story and then asked for me to hold on (presumably so that she could go get the manager). I was on hold for 10 MINUTES before someone picked up and asked if they could help me. Mind you, I was not pleased, so I started off by saying that I already explained my story but was put on hold for 10 minutes. The response? "Yea, you're talking to the manager now." Ummm, did you tell me that when you picked up the phone? No, I think not. So after a rousing conversation with this "manager", I was informed that I could get a store credit. When I told her that I just wanted my money back, she said that couldn't happen. Fine. Just get the jacket out of my sight!
I brought it in two nights later and was greeted by a fabulous young man with a pink mohawk - he took one look at the jacket, listened to my story and said that he saw no reason why I shouldn't get a full refund since it wasn't my fault the jacket crapped out in less than a week. Yay! So thank you, pink-haired gentleman, you made Charlotte Russe experience slightly less horrific, and those three stars are for you! =) read more