UPDATE: I was contacted by the supposed "new owner" of Charlotte Resurfacing the day that I posted my first review (11/13/18). He seemed eager to find out why I was so unhappy with the job his company had done, so I scheduled a time and called him on 11/16/18. I gave him all of the details of what had happened and how poor the quality of work was. He informed me that the company was under new ownership (he and his brother) since my job was performed, that who I had been dealing with previously was never an owner, and the guy who attempted to fix my tub twice had been fired due to poor quality work. He then asked me what he could do to make this situation right. I said that I wanted my tub re-finished the way I had paid for it to be in the first place. He told me that what he was going to do was refund my $650, and put me in touch with someone who could come out and refinish my tub properly. I was very satisfied with his perceived professionalism and accountability, and I thought my bad experience was about to turn around. However, I was wrong. My bad situation was only made worse. Tomorrow will be exactly 2 months to the day that I spoke with this "owner" and I still do not have my refunded money that he suggested and offered. I contacted him on Facebook (which is how he contacted me originally) again on 11/26/18 since I had not heard back from him as promised. He never responded to me. Since then, my husband has spoken to him on the phone twice in December 2018 and was assured that the check was going to be in the mail right away. We still have no refund, and my tub is still not fixed two months after this was promised to be made "right". I am warning all consumers to avoid doing business with this company in any way. They lack integrity, sincerity, accountability, and quality, and obviously care nothing about customer satisfaction. Consider yourself warned! read more