We've used them twice - once for an oven repair, and once for a washing machine repair…read more The oven was fixed in I think 15 minutes? The washing machine needed an extra part, but he had it diagnosed quickly. The part came in the next day, and he was there the day after to install. Cant think of anything negative at all. Reasonable pricing, quick repairs, everything has happened exactly as they said it would. Definitely recommend. I have them saved to use again.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

I needed fast service to address a clogged dryer duct that was causing my dryer to malfunction and…read moreleaving me unable to do laundry. After calling a few other companies and being given at least a one-week wait, Pristine responded quickly, got me on the schedule, and had everything resolved within two days. I'm very satisfied with the service and would definitely recommend them.

My home has eleven AC vents and is a one floor home. I scheduled Pristine Air Duct Cleaning to…read morehave the ducts cleaned. I did not ask for an estimate and it was not offered either. They were considerate of the home, which is in disarray due to mold mitigation. I was very surprised when the bill for their services was $1,000, but I had not asked so that is on me. I had previously looked online at what other companies charged. I was told I needed a new box for the AC at the cost of $1995. Early evening I realized that cold air was coming out of only two of the vents and the house was warming up. I had to call Pristine to have someone come out and open up the eight or nine vents that had been left closed. The service person who came was very efficient and polite.

From duct cleaning to water and growth remediation, they do a fantastic job in everything we have…read moreever asked of them. Gone over and above what we wanted or expected.

My daughter and son-in-law are expecting a baby very soon. In preparation for this little one's…read morearrival we had AdvantaClean clean their HVAC system and ducts. They arrived on time, they were professional and courteous, they completed the job in less than two hours and the price was very reasonable. My daughter said the next day that the HVAC system even sounded different due to the cleaning. We highly recommend AdvantaClean of Concord.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

I received an entirely new system from Arce(RC). Here's my objective analysis as best I can make…read moreit. Salesman: Good guy, answered all my questions, worked hard for my business, continued to answer my questions, post install. Installation team: Very kind, respectable, friendly, efficient, and everything went smoothly. Financing: This is where I'm frustrated. Was we were finalizing details of the new system we got to payment and financing. I intended to pay half cash and finance the rest. I searched and learned that Trane (the brand I chose) had a promotion for 60 months 0% interest. This is a great deal. I asked about that deal and the Salesman, Shayne, talked to his boss. He came back and said they weren't partnered with Trane in that certain way so they couldn't offer that deal. Understandable. I accepted that. I was offered and accepted 15yrs @ 9.99%. I intend to pay this off much quicker. Almost 2 weeks later, I get a flyer in the mail from Arce(RC) offering those same exact terms, but through a different bank/partner. I felt cheated. I estimate I could've saved between $800 - $2500 on the life of this loan. That's REAL money. Shane went to his boss and his boss knew full well this promotion was going to drop soon, but couldn't offer me these same terms. I have OUTSTANDING credit. Do promos come and go? Yeah. But I don't buy that I couldn't have been offered this deal because of a date technicality. Again, objectively everything else in this process was great. But this made me feel more like a number and less like a valued customer. I would still recommend them for their workmanship, but be very cautious. Push for the strongest deal possible. Don't let them convince you they can't make a deal. They're lying.

Josh and Jayden were my techs and they were quick and quite thorough. Josh answered my questions…read moreand gave me good advice on my unit and the issue it was having. Luckily it was a simple fix and on July 1st with it being 91 degrees in my house, I was very thankful that it a quick repair. The price was very reasonable, but with the temperature being so high, money was not an option. Thanks again for the wonderful service. I will recommend Hartz to everyone!!!!

Honest, hard working and understanding! Knowing an HVAC…read morecompany that you can trust is pure gold these days and these guys are it.

Fantastic company; I would give them 6 stars if I could. Very prompt, courteous, and…read moreknowledgeable. They installed a new HVAC system for us last year, with by far the best prices, and they did a fabulous job. They also came out to troubleshoot our 2nd HVAC system recentyl, and quickly diagnosed the problem - again quick, honest, and very fairly priced. I could not recommend them any more highly to anyone in the Charlotte area who needs a new, or has trouble with, their heating or A/C.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

Jamie did a great job! They were very responsive, made it easy to schedule an appointment and…read morethorough in their cleaning.

We hired Jamie and Abbie to clean air ducts at my daughter's house. They have small children and I…read morewanted to make sure the ducts were as clean as possible; they all have allergies. They did a GREAT JOB! so I hired them to clean my air ducts. I was so happy with their work and professionalism, I called them back in 6 months to clean my furniture and rugs. I couldn't be happier with the quality of cleaning, price, or their friendly, helpful customer service. All around, fantastic job!!