Amazing help, felt rescued, grateful! Called AAA, waited over a hour, no positive confirmed help. Called Charlie's Towing referred by our friend. Quick, professional, safe help and assistance. It was dark out on US 1. read more

Charlie's Towing - Shredded Tirer - Towing Near Me - Vero Beach, Florida

See all

Horrible customer service skills, I have never been towed before and didn't know correct procedures. The owner was extremely rude.

STAY CLEAR AWAY. BELIEVE ME!! I cant even explain how horrible this business is. I had to hire an atty. Unfortunately they feel like they can do whatever they want It doesnt work that way. So many other reputable businesses. I dont understand how they are still operating. The woman that answers the phone....maybe try harder Try and be more professional. It sounded like she was chewing in my ear. read more

picked up my truck took it 4 miles. had to get the unknown issue with my license resolved. Small missed $28 fine. got it fixed and went to get my truck the following week. $915 cash is what they charged and now the front end on my truck is wobbly and needs to be taken in. also there's a reason they don't show the picture of the building and lot. disgusting place and people for running a trap business like that read more

shout out to Travis from Charlie's Towing!!! I got into a wreck with my vehicle and he was absolutely amazing!!!! He not only allowed me to get my things from my car but even helped carry it to my husband's vehicle and helped clean it out being it was going to be scrapped at that point. He even helped to remove the tags and let us know the things that we would need to do with insurance. Absolutely amazing. read more

Charlie's Towing - Towing Near Me - Vero Beach, Florida

Iff you call your roadside assistance, do not count on them tto make a dispatch call and send just anyone. believe me it took 4 companies that did not know how to charge a hybrid battery. CHARLIES TOW came through. I guess 5 was thee charm for me. ask for Charlies tow, you will thank me later. read more

Shout out to Charlie's towing and their driver Travis! They saved us after being stranded on the Fl Tpk for 6 hrs! AAA didn't come thru for us but Charlie's did! Travis was nice, very professional and polite. Took great care of our car. Travis is an asset to the business! It was a scary experience sitting on the side of the road with heavy traffic constantly going by!! Thank you again to Charlie's and Travis! read more

Great family owned business Helped me out with my sons white Tahoe last June . read more

I have been using Charlie's Towing since my arrival in Florida 10 years ago. I have always known them to be courteous, professional, reliable and competitively priced. I would not consider going elsewhere. As a matter of fact, I will be using their service tomorrow. read more

I almost forget to leave a review haha, this company is awesome I had to be towed twice in the same day and Tim and I forgot the other young man name . Both are super friendly and nice never have I ever had an any Other towing company this nice and affordable . I really recommend this company . Best service ever read more

I was in a horrible situation and Charlie's towing was not only helpful, got to me quickly but most importantly made me feel safe. I called and the office manager was very nice but I cant thank the driver KC enough, for he made sure i was safe and helped make an undesirable situation better with his kindness and understanding. He definitely went out of his way to help me. Thankyou KC. read more

Other then having to wait an hour because they were busy, everything went accordingly. Driver was professional and friendly. They arrived with a flatbed because I have AWD. My car was delivered to its destination promptly and safely. So all good here! Towing requested through Geico roadside service per the app! read more

I know a few people may know the person in this review. Regardless this was a real experience and frankly is sucked. I am posting so others may know how one person conducts business. I started my roadside issue with Geico at 5:21PM. Charlie's Towing responded. The distance from the shop I wanted the truck towed to and where it broke down was 18 miles. However, a few hours later Charlie's Towing arrived to pick up the truck. (*This was fine as we left the truck to continue the day.) The vehicle being unoccupied was marked within the Geico app which means Charlie's knew it. At 10:15PM while have a late family dinner following a dance recital about 15 miles north of where the vehicle was being towed to I get a call from "Kenny". Kenny asks, "Are you going to be present when the vehicle gets dropped off?" When I asked why he said I had to pay for overages. When I asked what overage he was referring to he said it was 44 miles. When I told him that his driver had an incorrect address and it was only 18 miles he demanded that I stop what I'm doing and have to meet with his driver. His tone and lack of professionalism was appalling. His disregard for manners was amazing. To a point where he hung up on me. Not once but twice. After getting Geico involved because Kenny threatened to illegally impound my truck and extort more money for "overage" Geico only paid a few miles over due to information they had. I have since filed a complaint with Geico, DOT, and I will be calling the command for FL State Police who oversees Towing in the state. read more

Needed my motorcycle picked up for repair. They were here in 30 Minutes. No fuss, great guy and service Highly recommend this company. read more

i was broke down in a intersection and called and talked to kim she was great and keep me calm and got me a tow truck right away i was so great full thank you so much your towing company is awesome and the driver was so polite and nice if you need a tow truck i recommend charlies towing thank you again kim for your help read more

I contacted Charlie's Towing at 3pm and requested them to move my truck from a location on US Hwy 1 in Vero Beach to Palm City Transmission having a past history with Charlie's I requested to know the price to move it the 41 miles. The gentleman on the phone said $500 and asked when I would like it moved I let him know as soon as possible today and I would call him back in a few minutes. I called back and a young lady answered she said she was aware of it. I offered to pay it immediately she said we will text you a link to pay it. At 7:30 pm I called and requested to know why I had not received a link she stated they still had not picked it up but would be within the hour. At 1am I was called and asked if I had received the payment link that they had just picked it up. I let her know I had not. After several calls I finally received the link. Meanwhile I had received another call from I would assume the tow driver wanting to know if I had paid it. I said I had just text back that the agreed price was $500 and the link showed $525. The person stated the $500 was for cash and I was using a credit card. That was never discussed on any prior call and did they really expect at 1:30am to go out somewhere to pay $500 cash. Needless to say I will never do business with them again and being very well known in the community will make sure I share my story with everyone I encounter and all social media sights. You would flimflam someone out of an additional $25 at 1:30 am while paying over $12 a mile. Enjoy the extra $25 I guarantee it will cost you a lot more than that in the long run. read more

Lousy towing driver in the highway. Just because you feel you can drive like you're on speedway, remember you are representing the company you work for. read more

My work truck wouldnt start and I was about 150 yards off on an access trail for farmers/utility workers. The tow driver shows up (after calling off the first guy who came for a more urgent issue) and refused to get the truck. I asked him if he could just take a walk to see for himself how easy it would have been for him to make it down there and he didnt want to get his lazy ass out to do me the courtesy of actually checking out the route and then deciding if he could or couldnt make it. This trail is so manageable that you could fit 2 small trucks side to side and make it through. It used to be a road! Now Ive been stuck here going on 4 hours just because this guy didnt want to possibly scratch his truck up. read more

Towing was handled quickly and professionally, no complaints at all. Dealing with the girl in the office was another story, she was extremely rude and foul mouthed. Shocked she even has a job anywhere. read more

I called roadside assistance,they said it would be about an hour,15 minutes later the driver was there,providing great service and showing upmost professionalism.THANK YOU! read more

I give 0 stars to Charles Towing. My mother-in-law received permission from the HOA and from the owners of the property to park in the neighbors driveway. They towed my sons truck and ripped the grill off the front of his truck. When asked about it, they denied they tore the grill off. Rude , Poor service. Kenny the owner/ manager, was incredibly rude. The whole experience ruined our Mother's Day. I would not use these people. They damaged my son's vehicle and did not take responsibility for it . read more

Worst customer service experience!! My son's car wouldn't start and was still under warranty. My roadside assistance contracted Charlie Towing and they gave an ETA of an hour & a half. 2 hours passed, and I called them to see when they were going to arrive. The girl who answered said the driver didn't leave yet to come. She also said he would be another 45 minutes at least out. When I questioned her about that, she immediately said, "YOU CAN FIND ANOTHER TOW COMPANY AND I AM CANCELING YOUR SERVICE CALL!" I didn't have the chance to say another word to her because she hung up on me. Trust me, if this can happen to me, then it most definitely has happened to lots of potential customers. DO NOT give any business to them!! They obviously do not want it and will fall through on their services. read more

If I could give this business no stars I would. Stuck on the side of the road with no mechanical or electrical power in the rain. Driver shows up, says nothing, loads my car onto the truck. Once asking driver to take me to west palm for the previously quoted $400 he responds it must be in cash or no deal. I did not have $400 in cash or I never would have asked them to come out. I would have called a respectable business that would except payment with a credit card. I trusted this business because my insurance company sent me suggestions and Charle's tow was at the top. I should have read reviews like this first, but I was in a tight spot and it was getting late. The "boss" at the time said he would not let my car be taken off the tow truck without first giving them all of the cash I had on me to do so. I have since purchased AAA which costs less for one year then one tow from this company. Highly suggested!! I hope you never have to do "business" with this company or the staff that work there. read more

Zero stars!! This is by far the most unprofessional company I have ever worked with. I was quoted $85 flat for the tow. They added an extra $30 charge for "waiting time" even though the driver showed up 20 min early to pick up the vehicle and left WITOUT the car. The driver stated the no one was home even though he admitted he never rang the doorbell or knocked! When I called to have them remove the fraudulent charge, the manager, became furious about the extra charge being questioned because of how expensive the car was and how the neighborhood the car was picked up at was "upper class." They eventually picked up the car and dropped it by the auto body shop and in the end I was charged $185! read more

Great service! We are from out of town and Charlie's came through for us. Excellent customer service and a professional tow job, including parking the towed vehicle in a driveway. read more

Service used this morning. . The tow truck driver was very knowledgeable and Very prompt and courteous. It is never a pleasure to need this type of service, especially on a Monday morning , however the extremely friendly and professional service of the driver turned my frown upside down! will recommend to everyone.! read more

DO NOT USE. Unprofessional, uneducated driver who could not put truck on roll back. It took over 30 minutes to load truck. Did not put amount quoted on credit card. Vulgar people,used truck no AC for a 60 plus mile trip. Put truck in wrong yard. BEWARE DO NOT USE. read more