Let me start off by saying that I was over the moon excited about not only the new location, but the owners recently upgraded their system to a very expensive machine. To say I was more than disappointed is an understatement. First, instead of ordering a cup of coffee, I was instructed on how to "make my own". I didn't realize this would be self serve. I could've made a better cup at home. It took a good five minutes to locate the "key card" to activate this new machine. Then, the machine runs out of water! What?? Ok, start again. It is a very slow machine. I mean, it too about 5 minutes to brew one cup. Ok. Finally get my cup, and....grinds in my coffee!!! Apparently I didn't put the filter in correctly. Uh, you didn't tell me that. Get my creamer in and low and behold the coffee was cold. The only good thing? I didn't pay for it, nor did I tip the server. I don't know that I will go back. The server even laughed about the situation. You'd think if you upgraded your system, moved into a new location, you'd want to have happy customers. This guy is a joke. I'd like to give less stars, but I can't. read more