This place is a nightmare. It's a very cute shop, but they should not be providing food preparation…read moreservices.
Where do I begin? I went into the store and ordered a large cheeseboard for Thanksgiving, a month in advance, with specific instruction to not include nuts given I have a severe nut allergy. They said no problem, just a simple omission. I spoke to them again the morning of by calling to confirm the pick-up time. All seemed well.
When I arrived to pick it up, it was very clear that they had lost my box. They were scrambling around and avoiding me, blaming the manager. Finally, they fished something out of the back with no name tag or label, which I assume was not something made specifically for me, but an alternative to band-aid the situation. Knowing this, I asked them to confirm it had no nuts, and it was clear the store associate hadn't even remembered. She opened the box and (surprise!) full of nuts. But wait, it gets worse...
The store associate proceeded to throw $10 at me, told me to go buy a coffee, and she would re-make one for me. Very weird and unprofessional, but I thanked her nonetheless and sat down and waited. A few minutes later, another customer who had been waiting by the counter came up to me concerned, and told me that the store associate was not redoing my box and was simply taking the nuts off the top. She told me her son has a peanut allergy and she understands how severe they are, and was worried about cross-contamination.
I could not believe it. I spoke to the store associate again who, flustered, understood and then proceeded to re-do the box AGAIN, albeit without cleaning down the area or wearing gloves. Reminder - there was just nuts everywhere. My final box was then slapped together in 5 minutes, sloppily tied together with twine, and not even put back into a box for easy transport. No apology from a manager, hardly any apology from the store associates
Needless to say, I will not be risking the ER on Thanksgiving by eating this overpriced cheeseboard.
I went to Fourchette because based on the curation of the store, I expected an elevated and tastefully-arranged board with gourmet food and French flair. Instead, I got a $250 board that was haphazardly thrown together in 5-10 minutes with no adherence to deadly food allergies and some of the poorest customer service I've ever experienced. Two customers in the store were kinder to me and more concerned about my food allergies than the store itself.
Don't waste your money on their cheeseboards. There are other cheeseboard services in the area with better equipped kitchens, kinder staff, and attention to detail.
