I recently changed my PCP; it was my first time here. The staff are very welcoming. Dr. Misbah…read moreKalair is an excellent doctor; she really cares about her patients. I came in for a physical exam, but we decided to change it to an acute appointment because I keep coughing and she was concerned about my cough. She eventually checked my lungs, ears, and throat and prescribed some antibiotics for my cough and congestion. If you're looking for a new PCP, Dr. Misbah Kalair is a great option; I definitely recommend her. I was able to easily make an appointment within the next day.

I really wanted to support a local medical office, but unfortunately, I left feeling…read morenickel-and-dimed. At other offices I've used, test results were communicated by phone or MyChart without requiring another paid visit. Here, the front desk told me I had to come back in for my results, even though the doctor had previously told me I wouldn't need another visit. I had to persist and ask them to check with her before she ultimately sent my results through MyChart. I've had a similar experience with prescriptions. My previous provider gave me a three-month supply with routine refills. Here, they prefer that I come in for another visit when I need a prescription. When I requested a one-month refill, I received only a one-day courtesy supply. The front desk has also been unhelpful. I previously had to call back and forth multiple times just to verify my insurance. I also developed the large bruises pictured after having my blood drawn here. I like Dr. Misbah Kalair and appreciate that she accommodated me, which is why this is disappointing. Unfortunately, the office policies and service make me unlikely to return.

I don't know why they did this but,they haven't been replying to me or refilling my prescription…read more Been getting my stuff from there for a while now and now I'm wondering why they won't pick up the phone. Does anybody know why?

Is the best quality experience , professional attention , good location and the people is very…read morecaring with you

Today I had the pleasure of meeting front desk Vanessa, dental hygienist Andy and Dr Ortega for my…read moreoral care exam and scheduled dental cleaning. Everyone works so well together, they are polite and friendly to one another and have a wonderful respectful tone that feel of equality. I really appreciated everyone's kindness, I am an ambulatory wheelchair user and I came on my own without feeling overwhelmed. From beginning to end I had a wonderful experience, I also would like to thank Dr Gambrill for referring me for an oral exam and cleaning. Dr Gambrill is my PCP at coporate Dr and I absolutely appreciate everything she has done for me from the first day we met. Thank you everyone for always being so kind, professional and nurturing bedside manner. The quality of care you all provide always gracefully goes above and beyond. You all explain protocol clearly, where I don't ever have questions and feel confident in maintaining my personal care at home living independently. Again I thank you all for the many years of service, along with a sense of purpose and duty in practicing exceptional medicine. In all 31 years, hope clinic was the first practice to never give up on me and helped me discover my rare brain condition, "Chiari malformation," which I was born with. Hope clinic has most definitely safed my life, I can't thank you enough. Sincerely, Mallory Patterson

I came here for the dentist service, the dentist office is further down inside the building. You…read morecan always ask the security guard where it is at. This place was one of the dentist on my insurance plan. So I did not need to pay anything more on my visit. Vanessa at the front desk in the dentist office was very professional and helpful as she helped my to make my next appointment and one for my mom. I saw Dr. Nguyen, he was very professional and make some recommendation on how to floss my teeth better and more. I know HOPE Clinic is catered towards low income households, but you want great service for a fraction of the cost, this place will get your money with.

Very professional staff...very thorough!! Staff that really care about you and your health...would…read morereccomend this clinic to all my friends and family! Dr. Patel and his wife I genuinely can say I never want to replace them with any others.

Dr. Patel is genuine, any concerns that I may have he takes the time to answer them…read more I'm glad I have a very caring primary care physician like him!

Terrible place, crowded waiting room, on top of a small one. on top of that this place violates…read moreTexas state law by trying to force people to wear a mask. I came here for a DOT physical and they made a big deal.

Perfect....everyone is soooo nice and make you feel comfortable the Dr addresses everything that…read moreyou keedand he is so calm and nice everything better than urgent care/er you wont be disappointed

the smell, disgusting the staff, rude don't recommend. I heard the nurse making fun of me so what a…read moregreat experience!! Also right When we left they closed so early. Hope no one else needed anything

My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

Adam the supervisor is extremely rude and unprofessional. Unfortunately I will have to find another…read moredoctor because of him.

I have been going here for 40+ years and all I can say is that there is no other place that I would…read moreever go to. Dr. Crofoot and the entire staff epitomize professionalism with a smile.

Tuesday 5/19/15 Had my first allergy appointment and it went…read morevery well! I was pleased with the service and left well informed. I was looking for allergy doctors through my insurance and Dr. Rihal was one that showed up under the doctors that were in the network. The facility, West Houston Allergy & Asthma was only 20 minutes away from my home, so I chose it. Making an appt was very easy. In fact, easier than most. I made an appt 2 weeks ahead of time and the receptionists were extremely helpful. They explained the procedures of what an allergy test consists of and how a patient would get assessed. And after making my appt, they asked if I had a computer and working internet so that I could easily print out the new patient information to fill out and just have it ready. I ended up faxing my new patient forms. I also called a couple days afterwards to make sure they received it. And surely enough, they did. I also made sure to ask how much my visit would be, because apparently an allergy test can cost up to $750. Ouch. I kid you not, it seriously costs that much. At first, coming to my appt, I was a little lost since there's like 3 medical buildings next to each other. There's St. Catherine's, Medical Plaza I, and Medical Plaza II. One way I knew I was at the right place, was that the buildings had the address on it. They are in Medical Plaza I. But walking in, I was still lost, so I called the office asking where to go. Again, receptionists were very nice and helped me in finding my way to the office. Came into the office, didn't have to fill in paper work cause I faxed it (WOHOO), and waited about 10 minutes in the waiting room. My appt was supposed to be at 2:30 but because I was a little lost, that took some time. I was called in, brought into the room and did assessments, such as getting weight, temperature, blood pressure... Etc all that taken care of and the medical assistants/receptionists were very gentle and nice. Dr. Rihal came in and greeted me. He was very welcoming and asked what my reason for coming in. I told him that I thought I was allergic to cats and he was very knowledgeable about what happens. He also asked if I had any skin conditions to maybe see what could cause my allergies. I told him that I have a huge spot of eczema on my back. And what I really like about this doctor is that he brought in a female staff member in the room while looking at my back to ensure that I would be okay and comfortable, since he was lifting up my shirt. I did an allergy test. I actually didn't get pricked, or had patches. I actually had this method used where they dipped a small tube filled with allergens and did a little scratch on both of my arms. It actually didn't hurt. It really just felt like a scratch. After they do that, they tell you not to scratch for 20 minutes, so that they could assess you on what you're reacting to the most. And let me tell you, I started reacting, and I wanted to scratch so bad. The medical assistants would check to on me every 5 minutes to see how I'm doing and then after 20 minutes, Dr. Rihal came in to assess me on what was happening. He explained everything thoroughly and informed me about all the allergens that could cause my sneezing, mucous, and itchiness. He gave me samples to take home to help see if this is the medication that would help. For my first appt, I came out feeling informed knowing what allergies I have and how to treat it. The staff at West Houston Allergy & Asthma were caring, gentle, and nice. You don't get that often at doctors offices, but at this particular facility, I did. I left happy and feeling pretty good. I have a 6 month appt coming up, you bet I'll be coming back!

So I've tried allergists before and this is by far my favorite doctor. He gave the prior diagnosis…read moreof what you could have and started the test immediately. They tested a basic 75 prick skin test. Didn't hurt at all, the painful part was when you were having an allergic reaction. The staff was really kind when working with them. Wait time was probably about 20 minutes but that's common for all doctors. Good thing is tests were covered by insurance. After they saw my results they gave me prescribed medication and the doctor gave me choices for future medication. He is very informative which I love most of all. Couldn't tell you the price of the tests since they were covered by insurance, so you should be fine if you have United Healthcare . Other than that I'd check to see if your covered, they get expensive.