Help was great, Philly cheese was awful just awful. Change your name to the worst Philly cheese steaks. My local bar has way better 10-fold better Philly cheese steaks. For a lot less money, yours has zero taste, like eating shoe leather. Never ate there before and never again waste of money. read more

Every time I've ordered food here the worker Juana is so RUDE!! She has an attitude the whole time and responds in a rude manner. I will not be coming here again! read more

So far, I've eaten here 3 times. The first 2 times were DoorDashed and the 3rd, dined in. First 2 we're really good. Got the Old School and cheese fries, very good. Presentation & packaging were amazing. Third time, dined in--same order, it's nice to eat fresh. The fries were very good. The cheesesteak could have been great but they over seasoned it, it was way too salty, and I love salty things. But this.. Too, too salty. I do recommend coming because it is good enough to satisfy a craving, and close to me. I've been to better, but you gotta go to SJ for that (Amato's) read more

Charleys Cheesesteaks - The restaurant in Northridge Mall, Salinas, Ca. - Steakhouses Near Me - Salinas, California

The food is excellent but the service was horrible. I ordered 16 cheesesteaks for 6:00. I ordered it on line by 10:30 am. When I was on my way to pick them up I got a call asking me if it was a real order. I paid $374 so yeah it was. She said it will be a while. I said I live about 30 mins away but I would be there by 6:00. When I got there the girl said there's only two of us and it's a big order. I would have to wait. She turned down other customers in the meantime telling them she had a big order and it was going to take a long time. I finally got my order by 6:30. She was rude and I told her she could be a little nicer to me since I ordered almost $400 worth of food. She glared at me. No thank you nothing! read more

Just wanted to give a shout-out to Daniel for the OUTSTANDING excellent customer service and for having such a great attitude!!! Excellent job and your company should be very proud of how you have pride in all that you do for them!!! Great Job Man!!! Jim H. read more

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extremely dissatisfied. Customer service is awful. I ordered my sandwich. The way I always do, I've been coming here for years. Today when I checked my food after ordering inside, they put all the cold toppings on top when I asked for the sandwich to be plain. when I let the employee know incorrect, she proceeded to tell me it's my fault for not being more specific. I then let her know I've been coming here for a while and I order the sandwich the same way every single time, so then I asked for my money back or a remake. the employee continue to roll her eyes and get upset and tell me she was going to remake it. She handed me my food very disrespectfully, it also looks like my chicken might not be cooked all the way. When I started eating my sandwich halfway through I found a piece of paper in my sandwich. Employee who helped me is Ivonne at the salinas location. read more

Charleys Cheesesteaks - piece of paper in my food because i asked for a remake and employee was upset - Steakhouses Near Me - Salinas, California

I lived in Salinas for many years, and Charley's was one of my regular stops. I like variety in my diet so I would never order the same thing. That is, except for those gourmet fries. When you add bacon and cheddar cheese on top it takes you to a whole new level of goodness. Now there are cheesesteaks, and there are cheesesteaks. But Charley takes it to a whole new level. Meat piled high, I mean like a very generous amount of piled high meat. That, blended with oodles and oodles of cheese, and other selections, topped with sauces on top. I never get just one sauce but several for added goodness..makes for one awesome meal. . read more

Great spot for a quick and tasty lunch. I always get the chicken teriyaki with fries and peach lemonade. Love this place since it's close to my work as well! read more

I had a craving for a cheesesteak and Charley's missed the mark with their dry, bland 'Philly' cheesesteak. read more

Charleys Cheesesteaks - Philly Cheesesteak - Steakhouses Near Me - Salinas, California

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I stop by and order some cheese and bacon fries and the girl Rosa was going to make my order with some old fries and I asked her if they were fresh, she end up making me new ones but she was being rude after that. And when I told her thank you she just ignored me. Horrible service at this place and I'll never return. read more

First time trying Charleys at the Northridge mall, and I really enjoyed the cheesesteak sandwich. And they were toasted perfectly. Next time I'll ask to add spicy chillies, if available, to give the sandwiches an extra kick, but overall, I was very happy with the food and service. If fries were fried in fresher oil, the experience would be even better. Will be back... read more

I came here today after I got done grocery shopping.A friend had recommended this place and didn't dissapoint.I had a small philly cheese steak ,fries and a soda.Everything was very tasty.The sandwich comes on white bread with cheese, lettuce, tomato pickle and sauce.My new favorite place read more

We stopped in here for lunch on our way to Monterey. Normally I'm a big fan of Charleys, but this location just didn't really impress me. It was around 2pm on a Sunday. It was busy but not any busier than normal for a restaurant in a mall food court. The staff wasn't rude. They were just lacking personality, like they either hated their jobs or hated us but had to fake it anyways. We had combos. The sandwiches came out looking pretty good but with my first bite I could taste that the lettuce had something wrong with it. It was very stale tasting almost and flavorless. I ended up needing to take it off which is sad because I love lettuce. The fries tasted like cardboard, very much not fresh and likely had been sitting for a long time. Even ketchup didn't save them. At least the soda tasted like it was supposed to. Without something to wash it down with I would have been in real trouble. I know Charleys is a better chain than this. This location just needs a little help to match the brand standard. read more

When I first saw this little philly cheesesteak place open up I totally thought it was going to one of those "open for a year, quickly shuts down for lack of customers" places that the mall is famous for. I ordered a sandwich with full intention of just trying this place out at least once before it quietly closes down. Wow was I wrong. I was blown away. I ordered the classic philly cheese with everything on it and it was honestly perfection. From the perfectly cooked steak and melted cheese, to all the fresh toppings to choose from. Nothing in the cheesesteak is too overpowering in flavor. Everything compliments each other with each and every bite. Prices are a little steep but you'll leave the place completely satisfied. Totally worth it. This is around my 5th time here. I usually don't come to the mall but in the rare occasion that I do, this is totally my go-to spot. Never been disappointed. About the costumer service, no complains here. Quick, friendly. I'll definitely be back. read more

Aight, Prime BBQ steak is the best, and large is the only possible size that is actually good to get, not small or medium whatever. they should bring the triple jalapeno ngl, but still pretty great food. read more

Good sandwiches chicken Buffalo a lil heavy on the sauce but overall ku bread was fire didn't try the fries tho employees look a lil Boring but the services was fast read more

Fries were not fully cooked, and honestly it tasted like they were microwaved fries, the cheese was horrible and the manager has no character at all ! She had a bad attitude. Don't recommend this place it was a waste of my money. read more

Charleys Cheesesteaks - Cheese fries I had to throw away - Steakhouses Near Me - Salinas, California

Best Sandwich place in Salinas. The fries are awesome and the Pepperoni Steak Sandwich is the best one. Flavor is worth the price!

4 stars for the cheesesteaks, pretty tasty, wasn't overcooked. Deducted 1 star for their rude cashier lady. The other people working were nice though (griller and wrapper person). Spoke a little bit wit them. Cashier rolled her eyes at me and just had a general annoyed attitude when I confused 60 cents with 16 cents. Those sound very similar, I gave you 60 cents... You rolled your eyes and said with your annoyed self, "it's sixteeeen ma'am." Putting 'ma'am' at the end does not remove the unnecessary attitude. I wasn't being a ridiculous customer or making any outstanding orders. I simply misheard the amount. Please work on that lady's customer service. read more

Hardly any meat, couldn't find the mushrooms. Yuck. Way to expensive for what you get read more

Charleys Cheesesteaks - Steakhouses Near Me - Salinas, California

Agree with previous posts...manager lady has no customer service skills at all. Sharp and to the point. Seems frustrated. Food was ok. Bread was lightly crispy on outside and fluffy on a inside. Chicken and toppings were good. Not worth the almost $8 price tag for one sandwich. I also had their strawberry lemonade, it looked amazing but also wasn't that great. All in all Its nothing to write home about. But if you want a new option at the mall definitely worth a shot. read more

Charleys Cheesesteaks - The regular size chicken phill $7ish. Seems smaller than a subway foot long. - Steakhouses Near Me - Salinas, California

Deducted points because the cashier Ashley was ridiculous. She doesn't acknowledge you, she makes excuses, and the list goes on. The 2 men that were working with her were very nice and helpful. But the Ashley girl tried to say that the fries had fallen in the bag when I said I paid for large fries. She giggled like it was some big joke to her. The fries were in a to-go container. She needs to grow up and do her job or go else were. She won't be attracting customers. She'll be sending them to one of the other restaurants because of her lack of customer service. read more

The chicken Buffalo sandwich and cheese & bacon fries, are good. Food is overpriced for the portion size though. So I'd only recommend eating here if you're only paying for yourself. Customer service isn't the best. Also, you can always see the employees eating at the front (not a good sign!). You can easily find cheaper fuller sandwiches at Deli Delicious in Marina. read more

Was expecting my fries at least close to the picture they have and when I got my order I was surprised that fries were not even half the plate full!!! So expensive for only half the food??? And not to mention my lemonade was ridiculously sweet smh.... read more

Charleys Cheesesteaks - Steakhouses Near Me - Salinas, California

The sandwiches were very good 4 stars. The employees were nice but what was very unprofessional and quite frankly tacky was their manager. She in front of myself and many other customers told her staff she'd be going to the back to wash dishes and that they needed to make her alot of money. That the last shift made her an extra 200+ she also had a rude tone with the staff. Clearly I understand it's a business and maybe it's a "pep talk" but in front of customers not cool. Also being rude to her stuff is inappropriate period. read more

The biggest waste of money. My sandwich was so thin and not even enough chicken to fill the bread. read more

Charleys Cheesesteaks - Steakhouses Near Me - Salinas, California

Decent sandwich, but they said they "weren't doing french fries" at 11:30am, which was a half hour after the mall opened. If a business is open, the full menu should be available. I can only guess the reason why they were not able to make fries at that time. read more

i have to say my family love philly cheese steak sandwiches and when Charley's opened up they loved it!!! whenever we get a chance to eat there we go!! i would recommend them to everyone and i have because we love their food read more

The first time I came here, long ago, I looked at the grill and canceled the order. I gave them another try and was pleasantly surprised. The regular size cheese steak had ample meat and was tasty. The $12.32 bill for the combo was a shocker. I'm from the Philadelphia area, but I don't grade California sandwiches against the real thing. It was pretty good for Cali. They make it like a cheese steak hoagie but have no oil and vinegar. The fries were good and the service was friendly. read more

No customer service skills at all..especially Mirna M. I will never buy sandwich there...especially if she is there. ...