So I ordered 4 meals for dine in and when I went to eat my fries my fries weren't done. So I went to the counter and asked if I can get new fries they said ok I threw away the first batch of fries in front of them then I went back down to finish my sandwich while they made my fries over. While I'm sitting down they are staring at me and then yell you didn't throw the fries away ! Excuse me ! I already spent so much money on 4 meals including drinks and fries for each sandwich so why would I be trying to get an extra fry!!! The food was good as always outside of my fries but I didn't like to be publicly humiliated and laughed at by the staff when I IN FACT threw the fries away and what they seen me eating was my sandwich. I didn't like that at all. I've been here plenty of times and never had an issue with the food or staff so I'm sure that was a one time thing . Just be mindful about things like that read more

Food could be better... service was ok they missed my drinks and 2 sides of ranch I had really high hopes.. read more

Charleys Cheesesteaks - ... - Sandwiches Near Me - Concord, California

Charley's is easily the busiest spot in the Food court here. packed with menu highlighting Philly cheesesteaks, you can also order french fries and some bomb lemonade. service and ambiance are both nice, but i would avoid lunch times, as lines can get ridiculous and waits longer than usual we just got lemonades: both regular and strawberry 10/10 read more

Charleys Cheesesteaks - thx charley - Sandwiches Near Me - Concord, California

Our bill was $43.19 The Cajun wings and teriyaki wings were SO SALTY. We ordered cheese fries (pictured with cheese melted on top) and Cajun fries. Both were given to us plain and a side of cheese sauce. The chicken Philly was the saddest sandwich I've ever seen, It had 1 piece of bacon and the chicken was barely there. The ketchup packets were not only stuck together with old ketchup but also split open. They forgot to give us our drinks until we mentioned it. They sprinkled Cajun on my fries and handed them right back (didn't even give them a little toss at least). The worker just wiped down the ketchup packets and gave them back to me showing me the box of smeared ketchup packets. The manager even seemed upset that I was even bringing this up!! read more

Charleys Cheesesteaks - The so called Cajun fries and the cheese fries sauce - Sandwiches Near Me - Concord, California

Service is trash, No type of customers service at all !! If you work in the mall you're support to discount 10-20% discount off at the food court, They refuse to give you the discount because they say there price is a deal already. Even though that's not true. Due to anybody can get that price so they post to still give the 10-20% still off that special price. For example they have a $6.99 special you post to get your discount on top of it. Due to anyone that want that special deal that have can get that same price and deal. They are money hungry and they attitude is terrible. If you don't like your job then quit and go find a job you enjoy. Nobody is forcing you to work at this fast food place!! read more

Horrible Service! I waited for 7 min watching a guy make fries and a girl just standing there as I waited to be helped or even acknowledged, He was not friendly and didn't get my order right ! The bread and meat were cold with very little meat! So sad to charge $14 for NO MEAT! The lettuce was brown which I took off ! Just NASTY! Maybe the employee should get off his phone while ppl are waiting in line! I will NEVER RETURN! read more

Charleys Cheesesteaks - Employee on Cell Phone instead of helping customers! - Sandwiches Near Me - Concord, California

I came here just cuz I'm stuck at the mall and was hungry, but I saw all the bad reviews so I was hesitant. I waited and watched them prepare other people's food and good Lord, this place is a cross contamination nightmare. I stood there and watched as one of the cooks grabbed a used rag, wiped down the grill real quick, then grabbed raw meat, then stuck their hands into a bin of raw veggies, and then grabbed someone's already toasted bun and spread mayo on it, ALL WITHOUT CHANGING THEIR GLOVES EVEN ONCE. I work in food myself, so ik what to look for and what SHOULD be done, and they were just not hitting the mark...at all. And trust, ik how hard it could be working in food, but this is a public health issue, and it isn't hard to change gloves or even just wash ur hands between prep stations. FYI, did not eat here and probably won't because of this. read more

Slowest fucking workers I have ever watched in my life. No sense of urgency whatsoever and it shows. read more

Charleys Cheesesteaks - slow ass workers - Sandwiches Near Me - Concord, California

This was located inside the food court of Sun Valley mall. They had a daily special so my family and I decided to try it. Service: The staff were friendly, patient and efficient. We received our food quickly. Food: The daily special was $7.79 small chicken with fries. My family and I got the Chicken Philly, Chicken California and Chicken Teriyaki. They all tasted pretty good. I loved how soft the buns were. The melted cheese was the best part. The fries were freshly fried. Loved it all. Overall, I had pretty good experience here. I would definitely get their items again if I come back to this mall. read more

Charleys Cheesesteaks - Chicken Teriyaki, Chicken California, Chicken Philly - Sandwiches Near Me - Concord, California

Charleys Cheesesteaks is located in the Sun Valley Mall, and one of the only original food court shops that are still there ever since the food court officially opened here, which is probably a feat of its own. They offer exactly what their name notes, Cheesesteaks, and other sandwich varieties. I won't really talk about the ambience since it's the Sun Valley Mall food court sitting area, so take that as you will. Price wise, it's roughly about the same as the other spots around, but if you have to compare, they're probably on the cheaper side, if not one of the cheapest for food options in this food court. Their menu isn't terribly large, so your options will just be a select few sandwiches from them, and then really just fries of variation, and that's about it. Service was pretty good though on that day for me, but it's not always, as I've been here in the past, and it wasn't always great, but hey, it's a rotating hire kinda place, or teens looking for temp jobs and such, so it's to be expected inconsistent at times. Their sandwiches in the past have been decent, so thought I'd give it a try again on this day. Got the Bacon Buffalo Chicken sandwich, with a side of fries, and also the medium sized one. It was pretty decent. Quantity of meat in there was generous, the amount of other stuff like bell peppers and so on were also aplenty. Enough cheese on it so no disappointments there. Fries were okay, just standard fries. And the taste was pretty good, though I did expect it to be spicier since it was advertised as buffalo chicken, so that's the main let down, but all things considered, not too bad. Final word? I'd give it a shot, especially if you're looking for options at the mall, and a quicker one besides the sit down restaurants just outside the door in the floor above. It's not mind blowing by any means, but they're solid for sure, as I will probably go back again for another sandwich at several points in the future. read more

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Customer service is horrible, I can't understand what they are saying. Not only is the price to high they don't get the orders right.

We ordered two different sando's, and one order of fries. The fries were hot and fresh and the sandwiches . . . OMG fresh soft bread, great taste was more than we expected for "mall food", amazing. My wife had a special request for her order, and it came hot and fresh just as she ordered. There are times when we don't get that in upscale restaurants. The gentleman at the service counter was friendly, courteous, and responsive. I truly recommend coming to Charley's for some great comfort food. read more

Theirs a huge temperature and cross contamination safety issue here. This is coming from someone who's worked at a proper Charley's so it breaks my heart cuz the food is good if done correctly. The general manager himself is refrying food after it sits in the hot unit. Waited 25 minutes for my food and he takes the already fried boneless chicken wings out of the hot unit and refries them for 30 seconds. Same with fries grabs it out of the hot well and throws them back into the fry basket. Second, Lady on the grill instead of using the tongs to place meat on the grill uses her gloved hands to do so and instead of washing her hands and regloving uses those exact same gloves to touch bread and prepare the mayo and topping on the sandwich. Had to refund my entire order because no way am I risking getting sick because these kitchen basics aren't being attended too. I'm an adult can you imagine the kids you're feeding. Unfortunate because product and brand is good but execution here is garbage. read more

5/5 for my food court experience. There are few options in the malls food court so I'm glad this place was open. Pros: -food was made to order so fries were fresh and my sandwich was nice and hot -Visually, I'm surprised at how well put together everything came out -their covid game is on point! I saw the cashier wash her hand multiple times between orders and used hand sanitizer before handing someone a plastic bag Cons: -n/a read more

Charleys Cheesesteaks - #7 philly cheese steak combo with everything: $14. 12 - Sandwiches Near Me - Concord, California

The choices in the food court are very lacking. There is Charley's Philly Steaks; Lotus Express Chinese; Suki Hana Japanese; Pizza Studio (opening soon); Uncle Shark II Poke Bar. Based on signage but no longer in business were Chicken Connection and Cilantro. We were going to dinner later so we decided to grab a quick bite and share it. There was an special. For $8.99 plus tax, we could get a Small Cheesesteak Sandwich, Small Fries and Small Drink. I don't know what I was thinking, I opted out of having Mushrooms, Onions and Bell Peppers and kept the Lettuce, Tomato and Pickles. Guess I was thinking of a more traditional sandwich. Anyway, after the order taker took my order and gave me my change, she turned around and pulled a basket of fries out of the fryer and flipped them to drain. Then she put on a pair of plastic gloves to salt and dish up the fries. I noticed that she went back and forth from register to food prep and constantly changed her gloves. Good job! There was an employee working the grill by himself until an older gentleman came out. Then the younger employee took over the second register. Somehow, while this seems organized, it wasn't. There were a few orders waiting to be prepared and no customers waiting to order. Total wait time for our order was about seven minutes. Yes, I know I'm ordering food from a shopping mall food court. My expectations were lowered for both service and food but this just wasn't a good experience. The size of the Cheese Steak was snack sized. The fries were warm but not hot. Everything was just so-so. I've had much better Cheese Steaks in the past. Live and learn. read more

Charleys Cheesesteaks - $8.99 Special Small Sandwich, Fries, Small Drink - Sandwiches Near Me - Concord, California

Display one charge and then ring you up for other! Doesn't seem fair asked staff to correct and they would not or could not. read more

Charleys Cheesesteaks - Price on the menu display does not reflect the price that they're charging you! Buyer beware for the okey-doke! - Sandwiches Near Me - Concord, California

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If I could give 0 stars I would. I work in the mall and I went there and asked to pay for a large cup with ice water and the EXTREMELY RUDE MANAGER said no and tried to give us a water cup when I wanted to pay for the large and it just be filled with water read more

Lack luster to say the least. I did not order a sandwich because they did not appear appetizing. However, I decided to try the bacon and cheese fries. I was highly disappointed, it felt like they were serving hypertension. The fries were incredibly salty, completely ruined the dish. The second star is because the strawberry lemonade was delicious! They use fresh strawberries which really elevates the flavor of the lemonade. Nicely sweet and tart. read more

Charleys Cheesesteaks - Strawberry Lemonade - Sandwiches Near Me - Concord, California

The experience and food was horrible. They took a long time to make my food and when it was done some parts of the meat was cold. It wasn't cooked all the way as if they were rushing when they got to doing my food. The manager has a terrible attitude and doesnt want to hear it. The boss is even worse he has the nerve to admit that he cares about making money than a customers satisfaction. The meat is not even real it looks like thin sliced ham when is placed on the grill then it turns brown and shrivels to what looks like steak. This is imitation food and this place just cares about money instead of making a customer happy and treating them right. read more

My husband and I like to eat at Charley's cheesesteaks because the food is delicious, portions just right, and the service is friendly. The seating at this particular location is at Sunvalley, so although the seating is comfortable, the area is very busy. Overall, I would give five stars for this location and the other locations as well. read more

The food is ok. The service is an absolute no! The cashier automatically added a tip without my approval. When my husband approached him about the tip, he stated "that's your fault for not paying attention" Excuse me? That's stealing from customers. Make sure you check your banking account afterwards or they will steal additional money from you. read more

Manager was very rude and customer service was poor because I asked for extra pickles....! I even offered to PAY for the extra pickles but the manager felt as if I had enough pickles (FOUR SLICES OF PICKLES) FOR MY TWO SANDWICHES decided to berate me as if I was a kid about my eating choices turned me away "you don't need anymore pickles". The cashier is a follower and has no mind of his own because he continued to tell me to calm down as if I was upset because I was asking for EXTRA PICKLES THAT I OFFERED TO PAY FOR AT A SANDWICH SHOP! This isn't the first time he was rude either and I still decided to give the establishment the benefit of the doubt. You are a public fast food company, you do not dictate how much someone eats or what is enough for someone especially a paying customer; That is wrong and on top of that you need better customer service to even deal with people in food industry. This is ridiculous and I will never ever be here again and I will tell my friends family students and battle buddies never to eat here as well. Disgusting excuse of a restaurant. read more

I gotta say, this Philly was pretty good for being mall food. The meat was a little dry, but after adding some sauce to each bite, it was good to go. The ultimate fries tasted better once you add their Fries Seasoning to it, kinda like Kinder's! But yeah, if I had to decide to grab something quick at the mall again, I'd go back. read more

Charleys Cheesesteaks - Large Philly Cheesesteak Sandwich with Ultimate Fries - Sandwiches Near Me - Concord, California

Decent food court meal. Compared to the other restaurants in this food court, this place always seems to be significantly busier. I'm not sure what the appeal is because it's mediocre food that I would only eat for the convenience. Food: I ordered the Philly Cheesesteak Sandwich and Fries. The Sandwich was toasted which melted the cheese nicely. The only thing I didn't like was the meat was pretty greasy. However there is a good amount of meat. The Fries are nothing special. They're crunchy and not too salty. The portion is definitely smaller than I would like. For food court food, this place does the job of satisfying my hunger. The quality is not the best and there's nothing unique about the food itself read more

Charleys Cheesesteaks - Philly Cheesesteak and Fries - Sandwiches Near Me - Concord, California

First time trying this place for lunch with my son. Staff is very friendly. I got the Large Chicken Philly combo with a Strawberry lemonade. A kid's chicken tenders combo with a lemonade. Food came out fast and hot! French fries were good, the chicken Philly was good. The chicken tenders were a little tough and dry. Lemonade was yummy! read more

I ordered a gourmet combo and i found hair in it, I was disgusted. They said they would remake it but when i got the remake it was just plain fries with no toppings, I paid extra for the toppings. Already annoyed I tried the food and it was soggy. The workers were very kind but this experience was not good. I will not be coming back here. Spare yourself and eat somewhere else. read more

I loveeeeee Charleys Philly Steaks! I usually go for the chicken cheesesteak but the regular ones are super good too! Their lemonades are hands down THE BEST LEMONADE I have ever had. For a while I guess Wendy's had that title but they do not compare. They come with real fruit at the bottom. Aren't overly sweet or sour. I get one every time I go. Only 4 stars because I'm not a super fan of their fries. They aren't crispy enough for me, give me me freezer bag fry vibes but everything else. To die for. read more

Charleys Cheesesteaks - Chicken Teriyaki - Sandwiches Near Me - Concord, California

Oh no! Mall food! Well, it could be worse: you could be force-fed something from Taco Bell. Actually, I thought that what I ate from Charley's Philly Steaks turned out pretty good. I had finished a big hike in the hills west of Martinez, came here on a lark. At the time, they had a limited-time-only Kickin' Honey Chicken steak, so that's what I ordered. Less than $12 later, I sat and waited . . . it may have been only four minutes until I got my food. Nice! Then the line started forming, and I noticed that it moved quickly, and others who came after me also got their food quickly. What I got: thin slices of chicken with a tangy honey sauce on it. The sauce is what did it for me, it was kickin'. It's not too big, so people who aren't big eaters like I am will be able to eat it all in one sitting. Fries were pretty mushy, but then, I'm not much of a fries lover. Note that I did NOT get an actual cheesesteak. It looks like the low ratings on Charley's are from those who got the cheesesteak. It's hard to beat the Cheese Steak Shop, and I assumed that Charley's wouldn't be able to. Yet their wrapper says "#1 Cheese Steak In The World!" I think people in Philadelphia would argue with Charley's about that. Adjust your expectations down, and hopefully Charley's will be fine for you. read more

I ordered an original combo that came with fries and a drink. The drink was perfectly fine, but I was disgusted by the fries. The fries had absolutely no salt and were soggy. They also charged me 6 dollars instead of 4 which they said was the price. I felt nauseous after eating the fries because they were wet and dry. They were absolutely horrific and I will never be coming again! Terrible read more

Everything was cold My french fries horrible sandwich was not great. I asked for no mushrooms and no cheese. Then they just gave me meat when I ask for ketchup I got attitude from the young man working there read more

This place, in my opinion is considered REALLY good mall food!! I got their small chicken california and it only costed less than $6. My bf got their regular chicken buffalo and it was $7.69, he really enjoyed that too! The bread is light, crunchy, and airy; just the way we like it. (: I would only ask for less ranch on mine next time! read more

It taste good but do not order it on doordash. They just want the money. They do not pay attention to the request. I asked for no mayo and mustard on it and they still put everything on it. Once again taste good. But not do not listen to customer request. You'll take a risk. read more

The food here is okay. If I were to make a comparison, the food here reminds me of Subway except that it's unhealthier? I ordered the original Philly Steak. Very simple: just the steak, cheese, and complimentary veggies (lettuce and tomatoes). I also ordered the blueberry lemonade which was too sweet. The customer service was a little slow. I had to wait for a while (a good 20 minutes or more) during lunchtime to get my order. read more

Charleys Cheesesteaks - My Philly Steak after a long wait. - Sandwiches Near Me - Concord, California

Found hair in my food but decided not to do anything cuz I know it won't kill me but it's still inexcusable and I saw that the girl cooking isn't wearing a hair net which is ILLEGAL in CA not cool I used to be a certified chef. I know my stuff. read more

Charleys Cheesesteaks - As u can see her hair is in a bun and the rest is hanging down her back - Sandwiches Near Me - Concord, California

again placing mobile orders is pointless. it is impossible as a mall employee to order anything and get it with at least 10 minutes to eat!! the gm ike sucks!! while i was standing there waiting on my food they made the entire lines food before me!! i am on a lunch. they made my food 14 minutes after the promised time!! so 20 minutes for a sandwich that takes 3 minutes to make!! read more

Charleys Cheesesteaks - Order that I placed at 4:15pm with a promise time of 4:21pm (6 minutes) after placing order. I did not receive my food until 4:35pm. - Sandwiches Near Me - Concord, California

This place needs a health code check up and lessons on how to make decent food. The workers who were making the orders clearly did not know how to read the orders, make the food correctly nor keep the area clean. The bins with sauces were caked with dried and yellow stains. There was debris in the mayonnaise bin. The lettuce was not only wilted, but way beyond serving conditions. The meat tasted old. There was one mushroom on my sandwich (should have had MORE), and half of a slice of a tomato. I had asked for NO green peppers, and there were more peppers than anything else. And you can't just pick off the peppers without the flavor already soaked into the bread. The cheese on the fries was a nuclear gold color. Sodas were flat. read more

Charleys Cheesesteaks - Disgusting lettuce. Ordered NO green peppers. - Sandwiches Near Me - Concord, California

I was on my way to shop for groceries when my daughter said she was hungry. I turned in to the shopping mall and my wife noticed CHARLEY'S philly steaks and said she wanted to try it out. Looking in from the outside, the shop was a small, kind of hole in the wall, place almost unnoticable to passers by. Now, the food. We ordered the traditional philly cheese steak with the works which come with steak, grilled onions, green peppers, mushrooms, and white american cheese topped with lettuce and tomatoes on a nice chewy french style sandwich roll. The steak was flavorful but a bit dry and the grilled onions and peppers along with the mushrooms were nicely done and not over cooked. The lettuce and tomatoes were fresh and with all that combined, it turned out to be a nice tasty philly cheese steak sandwich. In my opinion, I was satisfied with my choice and would surely return whenever I get a craving for a tasty cheese steak sandwich. Kudos to Charley's. read more

Charleys Cheesesteaks - To go order philly steak w/ the works. Nice steak to bread ratio. - Sandwiches Near Me - Concord, California

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Busy busy busy. Came on a Friday night line was about 10-15 min wait. Many different philly cheese steaks to choose from. Fries can be either regular or "gourmet" with toppings such as cheese and bacon bits or "ultimate fries" which has special sauce on it (ranch?). Sizes are as follows depending on the Sammie; Make it a combo + 2.99/3.99 (gourmet fries) and drink Small - 6inch - 5.49/5.99 Medium - 9inch - 7.49/7.99 Large - 12 inch - 9.99/10.29 Salads Chicken - 6.99 Steak - 7.49 Garden - 5.49 It's similar to Subway, you order your Sammie, and once it's ready you come up to the counter and choose your sauces and veggies. They also offer a kids meal, 3 chicken strips with fries, drink, and Oreos for 3.99. Other than soda, they have signature lemonade drinks, strawberry, blueberry, and peach. I personally ordered the bacon 3 cheese steak with some gourmet fries and regular fries. Fries are ok. Gourmet fries are great. The toppings make it delicious. My sandwich was filling because I got a lot of veggies on it. I asked for extra everything and she was super nice and gave me as much as I wanted. You can get different sauces. Buffalo, bbq, ranch, mayo, mustard. I got buffalo. The steak was a bit dry and hard in my opinion, and cheese wasn't as melted as it could've been. It is a fast food place so it is expected, I also did go during a busy time. They also forgot my drinks and I had to remind them. If I were to eat here again, I would probably only try another type of sandwich. read more

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Last year. Cheese french fries were really good. They got my sandwich wrong but it was a really good meal still. The ranch there with the chicken tenders are perfect. I took every single bite out of that meal. read more

I've tried Charley's at other malls before, but this one has got to be the worst. I ordered the Chicken California. In my opinion, a Chicken California is the only reason why you would come to a Charley's. It has ranch, chicken and cheese. What more could you ask for? Not only did it seem like I waited forever to place my order, even though there were only 2 other people in front of me, it look 3 times longer to get my food. I probably waited about 35 minutes for my name to be called. Thankfully I had also ordered food from another vendor so that I could satisfy some of my hunger while waiting for my sandwich to be made. If you see a line at Charley's, do yourself a favor and order from a different food vendor at the food court, especially if you are in a rush. Even though the sandwich is something super easy to cook, I think the employees at the flat top don't know how to be efficient. read more