1. Charleston Moose Lodge

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Charleston, WV

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Charleston Moose Lodge

2.3 (3 reviews)

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10 years ago

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5 years ago

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8 years ago

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Four Points by Sheraton Charleston

Four Points by Sheraton Charleston

(86 reviews)

$$

Good stay. Great location. Hotel is a bit on the older…read moreside, and needed of a renovation. Yet to stay at a Four Points that can feel like part of the Marriott family. Bed was comfortable. Room was spacious and clean. Staff was beyond helpful. Close to lots of Charleston local attractions.

On Thursday, October 29, 2026 at 09:17:56 AM EDT, marriott@express.medallia.com wrote:…read more Dear Hotel Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is very important. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel's leadership team to ensure the necessary measures are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Please sign up for Marriott Bonvoy membership and enjoy all the great benefits with Marriott and let me know if I can make your next visit a more pleasant one! Safe future travels and many thanks again! Sincerely, Assistant General Manager Four Points by Sheraton Charleston Dear Assistant General Manager, I am already a Marriott Bonvoy member. I should further add that my Father, died at CAMC Memorial Hospital on Wednesday October 21st, 2026. I had phoned my Mother, to phone my Sister and her Husband to come immediately to the hospital on Wednesday morning. My Brother in Law drove my Mother, Sister, and himself from Southern WV so they could say their goodbyes to my Dad as he was failing. They arrived in time to do that very thing. I was exhausted, emotionally, physically, and pretty much in every way. I drove my Mother to your hotel that morning. I approached the front desk with my Mother. We were both crying and just wanted a room to collapse. The person at your front desk told me that they would not have a room ready until 3:00 PM. We sat in your lobby for about 1 hour figuring out eventually that even though I was in extreme fatigue, that I would drive my Mother back to Southern WV, and to not wait all day in a public lobby of a hotel that had already disappointed me greatly. I understand that you are running a very large hotel that sees many visitors and guests on a daily basis. I think you need to remember that those visitors and guests are human beings. With all of our frailties and superlatives. When a business stops seeing people as being people, you have failed at doing the very thing that you are supposed to do. Everything is so raw right now, but I do know that I will not forget that Wednesday, and how callous your front desk person was to my Mother and I. You should be ashamed. If you are like I imagine you are. This time I am taking to draft this message to you will demonstrate to you that changes must be made in your operations. Very Truly Yours, Hotel Guest

Charleston Moose Lodge - venues - Updated November 2026

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