Overcharged for the salt we purchased, didn't realize until after we left. Rude tour guide, didn't…read moreprovide any information and the "hands on" part was not worth the extra cost.

Super neat place to visit! Took the tour, unique history. Quality products, bought a ton!!! Great…read morefor gifts.

Absolutely filthy. In the bathrooms you couldn't even walk for all the trash on the floor. Dirty…read moreunderwear just left in the bathroom stall. Trash in the jump park. Trash in behind all of the inflatables. Then a court marshall jumped on my kid about having Just Jump branded Trampoline Park socks. Took our money and then cut our jump time in half because the manager wouldn't let the kids jump without their branded $4 socks. Everything is a money racket for this company. Just save ruining your family's day and take the trip to Just Jump in Bristol.

The staff was incredibly rude! It was the most awful experience at a place such as this that I've…read moreever had- and it was single-handedly due to the staff. Everything else about the place is really cool, but I would avoid this place at all costs!

Stay here! Clean, comfortable bedding, and kind service! This Holiday Inn Express was the perfect…read moreplace for us to get a great night's rest in the middle of our trip. The area around it is a little run down but the hotel itself was perfect for our needs. Would have given it five stars but the indoor pool and ice machine were under repair. But had a great night of sleep and place was clean. We also recommend Vinny's down the street for their amazing pizza and delicious salads!! Win-win!

Check in was smooth. Hotel smelled clean. Elevator was pretty dirty. Looked like something sticky…read morewas spilled. However, it was clean in morning. Neighborhood was a little run down. Hotel right on 64 so an easy stop of traveling and need to rest your head .

The breakfast staff are friendly and accommodating. Thank you to David, Glen, Ben and Cherese! Also…read moreappreciated Gabriel at the front desk. The location of the hotel is great. The airport shuttle is a wonderful service. Wish the coffee in the restaurant and lobby tasted better. I slept very well, despite the pillows. I've stayed here many times. Most of the staff are truly outstanding.

Good location! The beds were slightly small for 4 people, got an upgrade to a room with a good view…read moreof a river. Good for a one night stay. The restaurant was barely full and they had said it was a 30 minute wait... still a good experience and has some good stores and shops nearby to visit and add to the West Virginia experience.

My first time staying here while on a work trip. Love that there is plenty of parking, especially…read morefor a downtown hotel. The checkin was seamless. The rooms are clean and very spacious. The A/C is working great on this hot day. Overall the experience is positive. No free cocktails or free buffet breakfast like I get when staying at the Embassy suits down the street. No free coffee anywhere, so I'm a little surprised at that. For the value, I'm get more at the embassy suites. Embassy suits offers complimentary shuttle to near by restaurants, but nothing at the Courtyard. Seems like they can do more to compete.

First time staying here due to travel necessitated by Family Loss. All expectations exceeded due to…read moreoutstanding Staff and Management. Special thanks to Bobby and Cindy. Aside from being complete professionals, thank you so much for your warm and caring hospitality. You treated my family, like your own in a time of loss and I could not be more grateful. Semper Fidelis MSGT USMC (Ret)

This review would have had less stars, but the GM called my husband to resolve our issues…read more Hotels located in cities tend to have some issues. One of the elevators was out of service for half of our stay. Our room was not cleaned or restocked during our 2 night stay. Fitness room is decent size. Plenty of parking and only $5 a night to park. Breakfast is included at this location.

There's still construction in the area, but that's not the hotel's fault, just be careful where…read moreyou're turning. The parking lot is open, but we had no issues. It's a short walk to downtown to some nice breweries, pizza, and other restaurants. It's surprisingly dead downtown. We had several missed cleaning spots in our room, but I'm sure the staff is limited and busy. I would have lowered my stars, but the manager took care of us. Don't let other reviews persuade you, breakfast is good, downtown is nearby, and if there are issues, they'll make it right.