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    Charles Schwab

    3.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

    By appointment only

    Services - Charles Schwab

    Investment management

    Mortgage services

    Personal banking

    1 More Service

    Retirement planning

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    Trustage

    Trustage

    (3 reviews)

    Faircrest

    Never do business with this company. My insurance annuity…read morematured 1/25/26 and they have purposely delayed sending my funds for rollover into another Financial Institution. As if today 3/26/26. I have yet to receive these funds. Although they continue to keep my money, they refuse to adjust the interest earned. They have made this very very difficult and caused me undo stress.

    Trustage is the worst insurance company I've ever dealt with. I have them through VyStar Community…read moreCredit Union. I was out of work for a year due to an accident. While they initially covered me for the accident, when I lost my job during that time, Trustage subjected me to a series of questions, almost as if they thought I was lying or unwilling to return to work. I'm still unemployed, yet they continue to withdraw money from my account for insurance they aren't paying for. I'm sharing this review to see if anyone else has experienced something similar. Throughout the year, I couldn't work because of my accident, and they kept taking payments despite not compensating me. If I don't get results with the insurance commissioners, I'll stop them from taking more money and demand repayment for every penny they deducted after ceasing compensation. This company, CUNA, changed its name to Trustage to keep people from knowing who they really are. This is what they did to others: Claim 230-510-008 created on or about 5/8/23. On 5/9/23 letter of appointment was submitted via email, upon request from CUNA. On 5/12/23, death certificates for both ******* and ******* ****** were submitted via email, upon request from CUNA. On 5/15/23, an email from CUNA states they cannot pay out death benefits and are requesting the SAME INFORMATION already submitted I attempted to contact CUNA via phone. I first reached a claims representative, whose identity I did not document, and I requested a supervisor. A "Susan" came on the line, stating she was a supervisor and asked how she could help me. As I was explaining the issue, Susan continually interrupted me, attempted to talk over top of me, and placed me on hold without notice. I had attempted to explain to Susan how I had been receiving the run around from CUNA and wanted immediate attention to my issue. Susan then forwarded me to a "Claims queue" where I was "Caller #10". Your supervisor failed to listen to the customer, failed to address my issues, and just dumped the call. Then "Lauid" took my call and refused to forward me to Susan, or another supervisor, to which I hung up the phone and stated this complaint would be filed. CUNA is incompetent and is failing to execute on a beneficiary payout as requested. They are purposely requesting the same information, at least three times now in some regards, and refuse to provide telephone support of the poor customer service you provide. It seems apparent that CUNA is more concerned about wasting customers' time.

    Summit Credit Union

    Summit Credit Union

    (30 reviews)

    Junction Ridge

    I have never been to this location, but this is a review of the phone customer service department:…read more I had some minor questions about my current motorcycle loan and decided to call their customer service line. The wait time time was around 5 minutes, which was to be expected during the middle of the day. Stephanie answered the phone and was incredibly helpful and proactive in helping me. Not only did she answer my question, but she also set me up with an online account (which is a bit more technical than your major financial institutions on-line setup; due to verification you have to call and answer a few security questions). I did not have to ask to be set-up with an account, she proactively asked, and in addition to that, she offered to assist me as I created the account! A+ service. This was the first time I called in, and I am glad that I chose summit. Thanks again Stephanie.

    Summit Credit Union is not a bank. This financial institution is innacurate at everything they do…read more They make people deposit in an account their mortgage payment and that way they can count it in their deposit accounts for data until they transfer. They report account late even when you have receipts of timely payments as agreed. Their cash back they celebrate in marketing is a nightmare to get into the account. Their technology and security is awful and at least every other month ( if not often) there is an alert of some scam going on in the Internet about Summit. Don't bank with them.

    Charles Schwab - investing - Updated July 2026

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