Always a wonderful customer service experience - I truly appreciate always having my calls answered…read moreby the extremely helpful representatives (never a phone tree or answering service, a rare gem). Recommended changes to our policy are consistently in our interest as customers, rather than favorable to the business at our expense. The associates do a wonderful job balancing cost as well as ensuring all needs are covered. Special thank you to Daniel Scott Perez for the excellent service today.

Kira was fantastic in helping me get my vehicle policies updated after adding a new driver to the…read morefamily! We have several vehicles and several drivers, and she was patient, efficient, and detail-oriented in getting everything settled!

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.

There are many insurance companies and many insurance agencies to consider. Vicki Wagener, her…read morecolleagues, and American Family stand out. We were very happy with our then insurance professional and insurance company. Because of this we had not reviewed our insurance and premiums for sometime. Because I have a little more free time of late, I reviewed our family's insurance at our last renewal, but did not think we could obtain any better or similar coverage for any substantial savings with another reputable insurer. I asked Vicki and her colleagues to see what offerings American Family had for us. I was surprised that significant savings were available with more protections, all from a local company which is a true community partner. Frankly, even if the premiums and protections could not match our then insurer, I would still give the Wagener Agency and American Family the same high marks for service and professionalism. They were friendly, prompt, thorough, and professional. That they provide all of this along with a great product at a very reasonable value is hard to turn away from. I am not sure if everyone will be able to enjoy similar savings and coverages as everyone's insurance situation is different. But I am sure glad we called to find out for ourselves and I'm looking forward to a long partnership with them.

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

I have had nothing but great service from Neckerman Insurance. Purchased my first house just over…read more4 years ago and have been with Neckerman ever since. Anytime I have had a question they have been fast to answer. I also like that they check every year to make sure I am getting the best rate possible. Doug and his team do a great job and I would highly recommend them to friends and family.

Simply said, the expertise and positive attitude from the staff at Neckerman help us search for the…read morebest home and auto insurance and their agents are there for us anytime we need support. Thank you!