Always a wonderful customer service experience - I truly appreciate always having my calls answered…read moreby the extremely helpful representatives (never a phone tree or answering service, a rare gem). Recommended changes to our policy are consistently in our interest as customers, rather than favorable to the business at our expense. The associates do a wonderful job balancing cost as well as ensuring all needs are covered. Special thank you to Daniel Scott Perez for the excellent service today.

Diane was wonderful in helping me get proper coverage saving me almost $200 a month from the…read moreprevious company I was with. She laid everything out and I felt very educated on what I was getting. There were no hidden fees or unexpected prices like other companies I spoke with, which was a breath of fresh air. She even gave examples from her own life which made it very personable. A weight has been lifted off of my shoulders! Thank you Diane!

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

I have had nothing but great service from Neckerman Insurance. Purchased my first house just over…read more4 years ago and have been with Neckerman ever since. Anytime I have had a question they have been fast to answer. I also like that they check every year to make sure I am getting the best rate possible. Doug and his team do a great job and I would highly recommend them to friends and family.

Simply said, the expertise and positive attitude from the staff at Neckerman help us search for the…read morebest home and auto insurance and their agents are there for us anytime we need support. Thank you!

Tried to transfer my senior mothers IRAs to Schwab, but it didn't go well at all. Called local…read morebranch in Middleton but number goes to a national call center. Attempted to make an appointment to meet with them but apparently the call center forgot to tell the local office we were coming. Got there and they had no appointment scheduled and really didn't want anything to do with us. We waited a while but after no one really wanting to help us we left. Major disconnect between whoever takes the calls and schedules the appointments. Walk ins clearly aren't wanted or accepted so don't even try.

Probably the best kept secret in personal banking. You will not find a better personal bank…read more Checks are free. On-line banking is top notch. Free OFX connections which give you the state of the art web interface. They pay all my ATM fees regardless of how much or from what bank. I never get charged fees for anything. There is no minimum balance. You get a brokerage account when you open a checking account so you can buy stock or funds if you want but its not required. You can even open multiple accounts and have them linked together which is very helpful if you have personal and business transactions. Best of all, the people at the Middleton branch are terrific. Christine will know who you are and help you with anything regarding your account. She will greet you by your first name when you call. While they provide most banking activities, they cannot cash checks or take cash as a deposit. But keep in mind you can use any ATM for your cash needs and get reimbursed for fees.