Ever since i got my debit card maybe a year ago, its been blocked maybe over 30 times. Its really…read moreirritating when i have to call over and over asking to unblock my card. Would not recommend.

My young son has an account there. In the summer he rides his bike to the drive thru and deposits…read morehis change. The people are always friendly and generous with treats for my boy.

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

Great customer service, timely, quick and efficient…read more Not much to say, just a very straight forward bank with incredibly nice people.

Quick, easy, and full of friendly staff that love to get to know you by name. Thanks, Brianna,…read moreJennifer, and Houa for all assistance and transactions.

They were great for 30 years. Now they refuse or make it very hard to talk to a human, and not all…read moreissues are addressed by the bot. I've left 3 messages over two days to the Dodgeville, WI branch manager, Zach Scott and am STILL waiting for a return call. It's unacceptable, and I'm going to change banks when all my business with Heartland is finished. I don't know if this is a problem with only the Dodgeville branch, or if it applies to all of HCU, but it is INTOLERABLE. 4/9/'26

My mother has had a car loan with Heartland for almost four years, and has always been treated…read morewell. Now that mom is in a nursing home (she's almost 94), my sister and I are co-guardians, and I've been dealing with Heartland myself, and couldn't be happier with the cooperative, pleasant staff I've dealt with so far. Today I'm paying off her loan, and will always speak highly of Heartland if anyone needs a loan.

Great, friendly service from the tellers! I had a question about an equity line and the banker came…read moreright up and answered all of my questions through the drive-up. This will be my go-to branch from now on!

They are so nice and friendly at this location. I didn't have any issues cashing my check and…read moremaking a deposit into my account. My debit card and PIN came in the mail a lot faster than I had expected so that's a plus! They don't have suckers but they have tootsie rolls for the kiddies which is always a win for the kids. I had absolutely no issues opening up an account here and am happy with their services. There is no charge in opening an account and a minimum of $25 for deposit to open an account. I just thought it was weird that I wasn't able to put a bigger deposit down to open the account. Apparently the max amount was about $50 when you are opening an account online. Anyway, everything was pretty simple and they have a mobile banking app as well which is awesome for those of us who would rather do online banking or mobile banking than to actually physically go to the bank to make deposits. This is a very nice and convenient location as it is close to my home and very easy to find on GPS if you are not familiar with the area or its location. They don't pressure you into opening several accounts with them so that's always a plus. So far it's going well with US Bank and I would highly recommend!

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

I get wonderful service if I go into the bank to get services at the Middleton branch. I also get…read moreefficient service at the drive up window. The tellers listened to my specific needs and were able to form fit the money service requests to meet our families needs. However to be fair, I travel extensively and need to do banking from other states in the US. When that happens the service goes down to one star. I have repeatedly been unable to get transactions and financial informations from the Credit Union over the phone. The staff at the call centeris ill equipped to address financial issues consistently. From now on I will take the branch number with me when I travel, because the call center consistently, I think, does crowd control and the ultimate service ends in a dead end, a huge waste of time, and frustrating .Most of the time I just love being a UW Credit Union Member. Just not when I step out of the city. While overall the Credit Union does great service, the call center should be avoided.

When things change, it is not always a good one. I had been a customer of UWCU and Summit before…read moreSummit was called State Capital CU. Back when Ron Dayne ran the ball for the Badgers. Now, this year, they get a new system. I move back, it stopped my card access to check me for fraud ID. Had to change my accounts to not get new fees. Then applying for a mortgage, I was denied a VA loan and asked to call Fairway. Nice students run it, but the mortgage is what sent me to another bank. We are told a credit union would be the best place to go. But, if Old National (Anchors), USAA, Bank of America and a few other mortgage brokers approved me at the same rate.. what gives? Please do better. I am not going anywhere, but more loyalty would be greatly appreciated