I opened a business account. They put their deposit stamp on the back of a Federal check that was…read moredeposited to open the account. Later, I get a call that they refused to open the account. When I asked why, the refused to give me a reason. How can they open an account, accept a check, stamp the check and then refuse to give me a reason? Why is it secret?

This upgrade in rating is for their headquarters customer service, not the Encino location. The…read moreheadquarters took care of everything without me having to go into the Encino branch again. It has been smooth sailing for 18 months. So Umpqua overall is a good bank with helpful customer service. I just would never go to the Encino branch again based on my last experience.

i do not recommend anyone to bank with this bank. this is the most annoying, worse bank ever…read more they do not even verify their own freaking checks. tellers are not able to check and clear checks, tellers are not able to verify checks to be cleared, hold time of checks are 10 days. its ridiculous bank. -0000 stars. they suck

I would give them 0 stars if I could. 7-10 days for a replacement card becomes 7-10 business days…read morewhen it doesn't show up when they said it would. All the supervisor did was blame the Post Office so I asked why they don't use UPS or FedEx and it was crickets. Will leaving this poorly run bank ASAP. They should have stayed FNB a of Fredericksburg, times where much better during that era.

To be honest ... the worst banking experience of my long life…read more I'm trying to close a home equity line because my home burned down. I have moved to another country and tried to do it over the phone but they said I have to physically visit their branch to do so. So many hours on the phone wasted explaining that I'm not in the US! I'm not sure what is worst? My house burning down in the Eaton fires or dealing with this bank.

I applied for a business credit card two weeks ago and I haven't heard from this bank.read more

This location has the best customer service I have ever experienced at a bank. Not just a friendly…read moreteller but the team work to research and provide solutions to the business need is amazing.

I don't know how to express my disappointment. I am a loyal customer of East West Bank with having…read moremultiple accounts personal and business with this bank. Unfortunately three days ago I went to this branch to get some cash, Sophie was the teller Who handed me the $100 bills. I went to Bank of America the day after to deposit the amount into my account. That was the time I realized that one of the $100 bills that you see in the picture was fake. BofA branch manager confirmed that the bill was fake and they did not give me the money back. They just gave me a report and told me that I have to go back to East West Bank and show them the the report to get reimbursement on the fake bill. It has been two days since then that Alhina and Sara Have been calling me from East West Bank and they're just repeating themselves that I cannot get my money back from them because They are not responsible for the money once it is out of their branch! My question to the bank Would be how should I know if the money that I'm getting from my bank is fake or not? Why they do not have a machine to count the money in front of customers to Show that the money is not fake? All other banks have the machine that detects fake bills and also counts the bills in front of a customer. This branch not only has the machine to count the bills in front of the customers but also they count the bills by hand which can create lots of issues like the one I am facing now. After following up multiple times with them via phone calls and emails at the end branch is telling me I have to wait for a month or even more for the treasury to confirm that the money is fake. They are telling me that just because I am a loyal customer in case the money is fake they will pay me the $100 after a month or so. (It means if I were not a client with multiple active accounts they would not take responsibility for their own mistake!) Why should I as the customer should be the person who is getting affected because of this bank not being able to issue real bills to customers?! Shouldn't we trust our banks?! Or should we expect them to hand fake bills to us these days?!

Sue and Rozanna were amazing. Great Banking skills and super helpfull.please hire more individuals…read morelike them.

Always a great experience at this bank. Susan (the teller) is always amazing. I've also had great…read moreexperiences with Farsam and Rozanna.

Maral has been my banker for many years .., she has made my banking experience amazing .. it is a…read morepleasure having a go-to individual that get things done and done correctly. She is an invaluable asset !

Alina the branch manager was extremely helpful right off our first meeting. She was very attentive…read moreand listened to all of our needs, in no time we had built a relationship with everyone at the branch also Gayane was very knowledgeable about business banking and was able to assist us. Thank you all so much!

What a bank! I own a small business and was in need of a line of credit for holiday inventory…read morepurchasing and the branch manager Sandy went above and beyond to help my company secure funding. First Bank is VERY easy to work with. They are professional and very fast. This sort of "old fashioned" service is rarely seen these days - I'm beyond impressed with them. If you want honest banking - First Bank is the best.

This bank feels like the old fashioned service oriented bank which sadly is rare these days. Their…read moreCD rates are very good right now. Pari and Frankie were so very friendly and helpful.

ERIC and ANA! The two best people in the branch. Ana is an amazing manager. Eric is a great head…read moreteller as well. I've had issues at other citibank branches but none have ever handled them with utmost care, but here has. Eric helped me with my citibank online issue and redirected me to Ana same day, same time. They really care about clients and don't redirect. I recommend coming here. It's a superior branch compared to others. And it looks nice inside.

This is Liora from the cardiovascular institute I have been…read morewith Citibank for 26 years in the first Encino office on Ventura and since this office opened I want to say that the branch manager Ana Gonzalez goes above and beyond to help her customers she is fantastic and very knowledgeable. Eric Guevara is really amazing always helping everyone, he is very pleasant and nice to everyone. He is fast and always goes the extra mile. I also made some deposits I think her name is Verdue and she is extremely nice. They also have a new girl don't know her much but she seems very very sweet. I highly recommend this branch. I was waiting to get the questioner from the bank but never got one. I make the deposits for the Drs

I hadn't been to a Western Union in a LONG time... It is changed. Now you pick a phone from the…read moreWestern Union location(s) and enter some numbers, given a number, and boom done. Go to a counter and collect the money from anywhere in the world! How awesome is that! It was fast and painless! I will definitely use the service again!

NEVER NEVER will I use Western Union again. Their call center is in Mexico and all they can do is…read moreread off a script. It does say on the web site 2-5 days to get the money but it's now going to be 10 days, well that's hopefully because the money still isn't there and was send September 9th. Yes it was bank to bank but that should be a piece of cake BUT NO.