I opened a business account. They put their deposit stamp on the back of a Federal check that was…read moredeposited to open the account. Later, I get a call that they refused to open the account. When I asked why, the refused to give me a reason. How can they open an account, accept a check, stamp the check and then refuse to give me a reason? Why is it secret?

This upgrade in rating is for their headquarters customer service, not the Encino location. The…read moreheadquarters took care of everything without me having to go into the Encino branch again. It has been smooth sailing for 18 months. So Umpqua overall is a good bank with helpful customer service. I just would never go to the Encino branch again based on my last experience.

Money hungry garbage. Can't even get a card with tap. Also their cards fail very fast. No matter…read morethe reason, even if it's the shitty card not functioning, you're getting charged for one that will work for a couple of months. Do no trust. Will change their terms.

i do not recommend anyone to bank with this bank. this is the most annoying, worse bank ever…read more they do not even verify their own freaking checks. tellers are not able to check and clear checks, tellers are not able to verify checks to be cleared, hold time of checks are 10 days. its ridiculous bank. -0000 stars. they suck

To be honest ... the worst banking experience of my long life…read more I'm trying to close a home equity line because my home burned down. I have moved to another country and tried to do it over the phone but they said I have to physically visit their branch to do so. So many hours on the phone wasted explaining that I'm not in the US! I'm not sure what is worst? My house burning down in the Eaton fires or dealing with this bank.

I applied for a business credit card two weeks ago and I haven't heard from this bank.read more

They've been so helpful to us from the moment we've encountered issues on the business check we've…read moretried to in-cashed on a friday afternoon. Almost even close to their closing when we come visit the branch but they still didnt stop resolving the check issue. They've truly showed they're professionalism. Kudos to these people who showed and truly valued their customer. SHOUT OUT to SOPHIE BILENKO she is the most Superb bank representative we've ever encountered. How I wish all of the people who work in the banking business are same as this person. She is so Unbelievable helpful and Kind. Her dedication she showed to her customer purely Amazing!!! Also to her manager, Sarah. Thank you!! You are truly amazing and Wonderful manager!! Thank you!!! thank you!!

This location has the best customer service I have ever experienced at a bank. Not just a friendly…read moreteller but the team work to research and provide solutions to the business need is amazing.

Sue and Rozanna were amazing. Great Banking skills and super helpfull.please hire more individuals…read morelike them.

Always a great experience at this bank. Susan (the teller) is always amazing. I've also had great…read moreexperiences with Farsam and Rozanna.

Maral has been my banker for many years .., she has made my banking experience amazing .. it is a…read morepleasure having a go-to individual that get things done and done correctly. She is an invaluable asset !

Alina the branch manager was extremely helpful right off our first meeting. She was very attentive…read moreand listened to all of our needs, in no time we had built a relationship with everyone at the branch also Gayane was very knowledgeable about business banking and was able to assist us. Thank you all so much!

What a bank! I own a small business and was in need of a line of credit for holiday inventory…read morepurchasing and the branch manager Sandy went above and beyond to help my company secure funding. First Bank is VERY easy to work with. They are professional and very fast. This sort of "old fashioned" service is rarely seen these days - I'm beyond impressed with them. If you want honest banking - First Bank is the best.

This bank feels like the old fashioned service oriented bank which sadly is rare these days. Their…read moreCD rates are very good right now. Pari and Frankie were so very friendly and helpful.

This is Liora from the cardiovascular institute I have been…read morewith Citibank for 26 years in the first Encino office on Ventura and since this office opened I want to say that the branch manager Ana Gonzalez goes above and beyond to help her customers she is fantastic and very knowledgeable. Eric Guevara is really amazing always helping everyone, he is very pleasant and nice to everyone. He is fast and always goes the extra mile. I also made some deposits I think her name is Verdue and she is extremely nice. They also have a new girl don't know her much but she seems very very sweet. I highly recommend this branch. I was waiting to get the questioner from the bank but never got one. I make the deposits for the Drs

ERIC and ANA! The two best people in the branch. Ana is an amazing manager. Eric is a great head…read moreteller as well. I've had issues at other citibank branches but none have ever handled them with utmost care, but here has. Eric helped me with my citibank online issue and redirected me to Ana same day, same time. They really care about clients and don't redirect. I recommend coming here. It's a superior branch compared to others. And it looks nice inside.

I hadn't been to a Western Union in a LONG time... It is changed. Now you pick a phone from the…read moreWestern Union location(s) and enter some numbers, given a number, and boom done. Go to a counter and collect the money from anywhere in the world! How awesome is that! It was fast and painless! I will definitely use the service again!

NEVER NEVER will I use Western Union again. Their call center is in Mexico and all they can do is…read moreread off a script. It does say on the web site 2-5 days to get the money but it's now going to be 10 days, well that's hopefully because the money still isn't there and was send September 9th. Yes it was bank to bank but that should be a piece of cake BUT NO.