I agree with other online posts on various sites, if zero stars were an option, that's what I'd…read morerate this company. Approximately 60 days ago, we had a bedroom fireplace gas starter that stopped working properly. They assigned a technician. They rescheduled multiple times, claiming to have car trouble, busy schedules, etc. They finally showed up and I was very uncomfortable with the service tech. After inspecting the unit and climbing into our attic, he showed us a video of our chimney and told us the home had been improperly built by our custom builder 16 years ago. So, he told us they would need to cut into our drywall and conduct a major renovation to get the unit to work. We have had our fireplaces serviced and no one else ever told us there were major issues and fire hazards, etc so I just didn't believe his video and told my husband I was concerned the rep might have even created damage to drive up a bill. The rep later reached out to schedule a follow up and we declined service because we just didn't trust them. A month later these people put a $250 lien on our home as a service/trip charge. Who does business like this? Send us a bill. Call us, but no one with any level of integrity or customer service, puts a lien on a home just because you're angry we didn't fall for your trumped up sales pitch to conduct thousands of dollars of unnecessary work at our home. Contractors often walk into nicer homes and inflate pricing, etc because they assume homeowners will just pay for it. In more than 30 years of homeownership, we've dealt with many businesses and I agree with what other reviewers on Angi, etc said about this company, 'they have to be the worst company in Atlanta'. No one has ever placed a lien on any of our homes. Ever. We took a chance and used this firm as they were one of few listed to provide replacement parts for our fireplace. Please don't take a risk and trust these people. They have no integrity! Such a horrendous experience in every way.

As the adage goes, you're only as good as the people who work for you. North Atlanta Fireplace has…read morequite the curmudgeon working for them. His name is Noel Daniel. Noel does the fireplace installations. Noel was rude and abrasive from the moment he entered my home. I asked him to use shoe covers upon entering my residence. Instead of just putting on the shoe covers, he asked me why he had to wear shoe covers, and proceeded to walk towards the fireplace. I stopped him again and insisted that he put on the shoe covers. He also came in without a face mask. In this age of COVID, every home service provider should wear mask. There's no need for such boorish behavior, especially since he's supposed to provide a service. But as Clark Howard would say: that's a perfect example of customer 'no service'. Noel was in my home for thirty-three minutes, he charged $250.00, made no attempts to clean, and left all of his debris(boxes, old logs, screens, etc.), in the middle of the floor. Unfortunately, I had to leave for work, so I didn't discover this dissater until I arrived back home, leaving my wife and I to clean up his mess. Whether he's an employee of North Atlanta Fireplace, or an independent contractor, he's most unprofessional, and reflects poorly on the company. Caveat emptor!

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

my husband and I walked in and were immediately greeted by Michael Griffith with a smile and a…read morefriendly attitude! He expediously helped us locate the exact TV we wanted! Michael was amazing and we highly recommend BrandsMart!!

Great experience over here at BrandsMart USA. We were initially just browsing with no intention of…read morebuying that day. Jeff helped us out today finding a washing machine set. He was very courteous, knowledgeable and patient. He listened to our needs and concerns while finding us the perfect washer and dryer set for our family. Also the installation and deliveries have all gone smoothly. By far the best service we have ever had anywhere. They have great offers especially around Presidents day. The store is maintained very clean and neat. Plenty of free parking in and around the store. Overall, BrandsMart USa is a reliable place for quality appliances and good value. We will definitely be back again soon. BrandsMart USA is a retailer with an extensive selection of home appliances, electronics, including TVs and computers. Located at 5000 Motors Industrial Way, Atlanta, GA 30360, BrandsMart USA North Atlanta is a beacon of unbeatable deals and top-quality merchandise. Whether upgrading your home theater, revamping your kitchen, or exploring the latest gadgets, BrandsMart USA North Atlanta is your go-to store. Expert Guidance Awaits: Our team of experienced, and professinally trained merchandise specialists are here to assist you. Have questions about appliances or other merchandise? Come on in! We are thrilled to help you find what you need. Lowest Prices, Highest Confidence: Choose with peace of mind: You are getting your favorite brands at the lowest prices. That's the BrandsMart USA Way- quality, affordability and smiles.

We hired The Fireplace Company to convert our wood burning fireplace to gas. We couldn't be happier…read morewith the outcome. Everything works great and looks amazing. Kathy was very prompt and her employee did a great job and tested everything before he left. Highly recommend!

multiple neg experiences with service staff. They're when they are selling but terrible when it…read morecomes to service and installation. Just buy online and get an independent to do the install. You'll save money, time and aggrevation

They came out for a simple washer lid lock issue. Took him 30 minutes and a small part and they…read morecharged $350! Shame on me for not asking their minimum labor charge which turned out to be $250! Then they charged $100 for a plastic part that I could get online for $30. I could buy a new washer for $550! Do not use these price gougers!

Used to be good they have now lost my business and the rental properties after too many problems,…read moreused them 2018 early 2020;s but honestly the new management is really horrible and a waste of time, money and bad customer service - WILL NOT GO BACK and they lost my business with horrible customer service after saying the cost of a service call would be taken out after part was ordered, part was backordered so delayed when part finally came in and checked 4 months later they wont honor the agreement and now wants to have the part be $200 more so bye bye and thanks for doing it to someone who just yanked 21 other properties from ever seeing your company again. Too many other competitors to put up with bad ones.

SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

I believe in yelping the good, the bad and the ugly. In this case, it was horribly bad…read more So because I would be in the Brookhaven area, I went here last week to top off my Propane tank. I had just did a trade-in a couple days earlier at Lowes and used the tank about 30 minutes on low while I sat out back to enjoy a cigar and a glass of bourbon. So since I would do the same on New Years, I wanted to simply top off the tank. The tank was still at least 3/4 full. I carried the tank to the front and the guy told me to leave the tank up front and they would take it back to be filled. While I waited 3 other people came in to fill their tanks. Now, I am used to how the East Point Hardware operates as they allow you to see them fill the tank and then they write down the amount of propane filled and you simply take it to the register and pay and then pull your car up to grab the tank as they do not allow tanks in the store due to it being a fire hazard. When (she) manager brough my tank and receipt it read full price for a full refill. I knew this was impossible as the tank was barely used. I asked her to show me the amount placed in the tank and she simply said it was a full refill. When I told her this was impossible, she stated all of the tanks she received were full refills. I asked again, how could a tank that was 3/4 full need a full refill (price)? She could not even look me in the face when she said this as I knew she was not telling the truth even after questioning this a few times with her. Unfortunately, I bet this has happened to a lot of customers that did not pay attention to their receipt as it looks like this location will charge you for a full refill no matter how much propane is in the tank at the time of receiving for refill. This is truly an unscrupulous way to do business. Not everyone waits until their tanks are completely empty before getting refills. I am not sure if this is the manager's business practice or if she was trained to do it this way. Either way, it's not good!! Overcharging for propane refills I guess is an easy way to additionally get additional profit from customers. I am all for making sure a business makes their profit margins on their products, services etc, but do it ETHICALLY! By the way, the 2 young high school looking guys at the front of the store were very friendly.

Not greeted , never asked if they could help. Came in to spend 1000 bucks on a new grill. Spent…read more15-20 minutes looking at their selection and was never approached by an employee or spoken to by one. While the display is nice, most had no pricing and or model numbers displayed.Oh well, maybe another Ace or Lowe's or Home Depot could use an extra grand$$ in sales today.

Visited The Treasure Mart just to pop in and see what they had. I wish they had somewhat of a…read morebetter selection of items. The first room when you enter was very small, tight, and unorganized. I know that is an aspect of antiquing, but it was hard to walk/look at anything. The back section of the store was a larger warehouse, with a larger selection. It was very similar to the home section of a goodwill. Was not the selection I was looking for. Value of items were fine, and the service was also fine!

Wonderful collection of items, from vintage to modern. Very affordable prices and friendly staff.read more