I went to go see Dr. Chapman as a transfer case. Due to my being a student,moving across country, for college I was in braces longer do to financial reasons. I was very much aware of the difficulties of dealing with a transfer case. At the same time if Dr. Chapman felt my case was too much for him he didn't express that at the consultation, in fact he seemed eager and acted like my case would be a piece of cake. If he would have been honest about his "concerns|inexperience" I could have found an orthodontist that was more experienced in transfer cases and dealing with extractions. After over a year in braces with him, my braces were taken off too soon. The day he took my braces off I had complained about the angle of my teeth and spacing and he brushed it off and said look at my(his) teeth and said find something else to worry about .After spending over $3000 for my teeth to get fixed that is not what one wants to here.This excuse that transfer cases are difficult, after the fact, is frustrating especially since there was a consultation before hand and no difficulties were expressed. It wasn't difficult to take my money but now that I am concerned and am out of over $3000 you want to discuss how hard of a case I was!
To top this off typically patients are offered an extra retainer, a fee is given at a discounted rate I wasn't offered that. I guess it was just assumed that I could not pay?
After having another orthodontist look at my teeth to see if I could fix the angle he explained that the braces were taken off because of a short root and decalcification. This is NOT a problem, the concern was valid, but Dr. Chapman NEVER expressed this, and that is the issue. I was also made aware that if a dental assistant is rushing sometimes things get missed. It wasn't until a year later after I complained AGAIN that the receptionist INSISTED that I came back to the office FILL out more INFORMATION , and TAKE PICTURES. When Chapman came in the room he told me I had too much time on my hands and was abrasive ,aggressive in his demeanor and had gotten in my face to the point where I was visibly upset and had to move back. He said I was playing the race card and accused me of wanting a freebie ( he and his office manager thought this was funny). As a black woman I guess my questioning the result of my teeth is the race card, yet assuming I couldn't afford the repair and accusing me of wanting a freebie and laughing with his office manager that a freebie was going to be my next question was acceptable? I am an Educated Black Woman who happens to be an Engineering Student the assumption of my inability to afford to fix my teeth and accusations that I have all this free time is BEYOND UNACCEPTABLE in 2016.
Dr. Chapman was a phenomenal orthodontist he was always happy but unfortunately by questioning his work I was subject to disrespect and aggressive behavior. I feel that the only reason that it was insisted that I be brought to the office was to comfort his ego and for him to give me a talking to? Once i said what he didn't like he kicked me out of his office. I guess as a black woman in 2016 Trump has people thinking this behavior towards woman and minorities is acceptable, I do not think he would have treated me this way if I was anything other!
He had no intention of looking at my case and discussing solutions, and when he demanded what i wanted I offered a resolution of potentially closing spaces with a retainer he laughed. He even accused me of calling him a bad dentist which was not true but also silly Dr. Chapman was an excellent orthodontist I decided to allow him to fix my teeth because he was not only was he highly regarded he was very buoyant and displayed a very propitious outlook on my case! I had bad teeth as a child and my teeth were a sensitive spot for me,so yes when my braces came off and I wasn't happy with the result I was concerned but unfortunately Dr. Chapman missed that and was more concerned about his ego than my teeth! To bring me into an office for the SOLE PURPOSE to demean me and get up in my face as a grown man to a young woman is horrific and disgusting!
It is not what you say it how you say it, the concerns he had were valid but the fact that I expressed my concerns the day I got my braces taken off and 2 weeks later at a follow up and he didn't express any of the concerns regarding cavities and decalcification is the issue, it was only after going to see a dentist and orthodontist and complaining that he was honest and the fact that his dental assistants didn't express this to me when taking my braces off is a staff issue. The level of pure disrespect, aggressive; demeaning behavior was beyond unacceptable.
Nevertheless, one bad encounter DOES NOT take away from Dr. Chapmans high regard and EXCELLENCE in his craft and career and I hope that he doesn't treat anyone else the way I was treated today.
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