Mr. Brown's 'not doing well' (per Robert Humphreys) and another long-time Franklin St business…read morecloses..bummer.

If you need a few nails, a cast iron skillet, a key made, paint or your typical hardware goods,…read moreyou'll find it right here, just a few doors down from Chapel Hill Cleaners. You'll also find that the staff here takes pride in personally assisting you, to get exactly what you need. The store is layed out in an organized manner and the staff is friendly and professional.

Lynn has the answer to EVERY question you toss at her, and she knows exactly where what you need is…read morein her store! Her dedication to Customer Service keeps me going back here!

Monday August 4th at the end of the day (5 PM) Matt pointed me EXACTLY to the item I was looking…read morefor in hardware/fasteners. Then I remembered I also needed some White Lithium Grease in an aerosol spray bottle for lubricating metal to metal contact. There was a selection of at least four different products to choose from, all it appeared US manufactured. SOLD. Thanks again Matt. We'll be back.

The price point is a bit higher than Lowes or Home Depot usually, but it is completely worth it. A…read morefamily owned business that's been in the area for almost a hundred years, the people I've worked with at Fitch's have always been helpful and extremely knowledgable. It's the sort of local, hometown hardware store that used to exist everywhere, and is rapidly disappearing. My one frustration is the hours they keep. They are open from only 9-12 on Saturday and not at all on Sunday. This often makes it difficult to go to them as much as I would like, especially when working on a weekend. project.

I continue to go to Fitch because I want to support local businesses, but every time I go, I ask…read moremyself why? The staff always act like they are very put out to help you find something. This is particularly true at the back desk, where the two women I have encountered there seemed like I was asking them a huge favor to leave their chair and help me locate something. They are surprisingly unfriendly for a local business in a small town. The cashiers are also unfriendly. They are all milling around the desk, but no one chats with you or shows any interest. I can't tell what the problem is, as it seems like a perfectly nice place to work, but everyone acts like they hate their job.

Everyone in this store is helpful, knowledgeable and very friendly! Excellent products and pricing…read more The paint department staff are wonderful and very patient - taking time to answer questions and make suggestions. The cashiers are so nice and welcoming and helpful. Strongly suggest signing up for their rewards program!

Another failure here. Last week I had some glass cut. It took 3 days to cut a 24 c 8 in pain of…read moreglass for my garage door. Ok well again I call today for a lawnmower part. The girl said we don't have it up here but downstairs. She transferred me downstairs, waited 7 minutes, she came back on with her greeting, oblivious that I was waiting, transferred me again , another 7 minutes. She did the same thing , oblivious I was on hold as a waiting customer. This place used to excel in customer service. But it has went down hill since a few years back and continues to give horrible service. I get better customer service at Lowe's and Home Depot. Even Ace hardware has much better service than this place.

4/16/2023: Great customer service here. They took the time to make sure I had everything I needed…read more Ace is the place.

The staff consistently have great customer service. It's a pleasure to shop here. Shout outs to…read moreSeth and Isaac. Keep up the great work

Great service. I needed a 1 3/4 in laundry sink stopper and they ordered one for me. They had not…read moresold one in 2 years. I really appreciate they didn't just send me to a different location in another city. Very helpful staff!

Selection is great, will definetely return again for more needs…read more Thanks for your help

Two months ago, I purchased a refrigerator in Durham, North Carolina. The first delivery attempt…read morewas a refrigerator, which we to accept a second delivery was attempted again damaged refrigerator. We requested a full refund two months ago we were told the refund would come 3 to 5 days after the refrigerators returned to the warehouse we verified from the warehouse that this occurred five weeks ago we have not received a refund when we went to speak to the service department at Home Depot. They told us there was a "blockage" in the and it was their hands. They offered no help in obtaining refund and were unwilling to help me deal with a corporate function of Home Depot depot. I explained to them that in my mind, they should be an ombudsman for the customer and solving problems like this. The response was only "this is out of our hands" this is not a good organization. This is not a good store and these may be good people, but they need to know they're working for a organization and they do not seem to have shame because of this.

I am very appreciative of the store associate Jaylen for assisting me during my visit earlier this…read moreweek. Upon entering the store, I was kindly greeted by a clerk at the entryway. I had a return and quickly found customer service because of its proximity to the entrance. The return process was swift and seamless thanks to Jaylen. After my return, I asked if I would be allowed to make an online purchase at the customer service desk, to which the response was an immediate yes. I was elated to have this process done with an excellent associate! Knowing I was making a purchase in-store, I was initially worried that the price would be different from the one online; however, their online sale was matched, and I was granted the discounts I had saved for this purchase! Associate Jaylen also noted that I could have my items delivered to the store I was visiting. This will further ensure proper delivery and personally alleviate my worries with shipping large furniture to my home. I was treated very kindly, and the customer service clerk had the patience of a saint during the entire interaction. I will always choose Home Depot over any competitors. Phenomenal customer service! 10/10! Also, I don't know how to add my name to the header area of this comment because this is my first time commenting on Yelp, haha. I think I may have had to make an account first?

We recently purchased a dryer for our grandson from this Lowe's store. At first, we had to return…read moreto the store due to inflexibility with the delivery. After a lot of back and forth, I ran into Kayla, part of management, and she listened to my concerns about the delivery day and time. We were on our way to return the appliance and purchase the same dryer at Home Depot. But Kayla was very understanding and wanted to satisfy my concerns, and she did. The dryer showed up in the morning of the delivery day. We desperately need more people working at Lowe's like Kayla!!! Whatever they are paying Kayla, it is definitely not enough. D. Kamieniecki

They need to get friendly staff to work the service desk and pick-up area. They have the rudest…read morepeople working there. Also, ordering things for pickup that are clearly in the store shouldn't take a day to pull.

This hardware store is exceptional! The staff is incredibly helpful and knowledgeable, always ready…read moreto assist even if you're unsure of what you need.

Awesome place! I just needed a few washers and really didn't want to drive 5 miles to Lowes for…read morethat. This place is 5 minutes from my house so I gave it a shot. I felt like I had taken a time machine instead of my car. There were 4-5 old timers in there shooting the breeze and the guy working there got me exactly what I needed. I'll definitely be going back, and may hang out with the gentlemen passing the time. My grandparents are long gone and I think that generation has lots of knowledge we are on the verge of losing.