We recently had my daughter's wedding at this venue. It was picked it due to the beauty of the venue, however, with the issues we had with the owners if we knew this prior, we would have never selected this venue. When we booked the venue in June of 2023 for a March 2024 wedding, we were told that in Jan. 2024 their alcohol policy would change and you would have to purchase the bartender and alcohol through them. We informed them at the time, that our family and guest like higher quality wines so we knew we would be charged a premium. When the time came to select the wines, their selection were not of our liking, so we gave them a list of wines we would prefer for the wedding. They did find the wines, but sure charged quite an upcharge for the alcohol. When we discussed the price with them, their response was this is "normal" and we need to just pay the price. This is the second daughter we married in a year, and this was NOT normal from our previous experience with another venue. They also had a required tip when we made the payment of the alcohol prior to the wedding. No other venue we dealt with asked for a required tip in advance. In addition they had a tip jar out during the wedding which we felt was inappropriate.
Additionally, the owners don't work on Monday and Tuesday, so if you ever try to get ahold of them forget those days. If you send them an email it took a week for them to respond and if you wanted to have a call with them, we had to schedule it a few weeks out. The are not about making the day special for the bride and groom, they are more about making money.
When we arrived on the day of the wedding, they had an employee there to help us out. She did do whatever asked, but nothing more. Groomsmen walked into the venue and they were lost, she couldn't look up from her phone to direct them to the grooms suite. We had to pick up trash from the venue grounds as were having an outdoor wedding and there was trash in sight on the ground of the ceremony location, there were tall weeds in the outdoor ceremony location which we had to pull and stomp down so they weren't in the photos, there was bird poop on one of the bridges so they couldn't use that bridge for photos, and there was a partial tree down over a sidewalk we wanted to use for photos. The venue definitely lacked TLC and upkeep. The bridal suite door would not close all the way, so someone had to stand guard while the girls were changing.
Not once did the owners who were the bartenders, come up to the bride and groom to congratulate them or see if there was anything they could do to make their day special. ALL our other vendors went out of their way to make sure it was a special day for the bride and groom. In the end, we made sure the kids had a magical day, however, not with any help from the venue owners, which was very unlike the experience I had another venue for my other daughter. read more
