At the time that we booked our room the web site advertised that our room included high speed internet, coffee service (Although we were provided a coffee maker, we had to purchase my own coffee, filters, etc.), beautiful French doors, and access to a DVD player in the Central Lounge. We also assumed that since the hotel was advertised as a ""Charming Hotel", we would be provided with industry standard services such as daily linen changes (we had to purchase additional bath towels as there were not enough provided to accommodate the two adults staying in the room for 4 days), lite cleaning (we had to make up the beds and remove dead bugs from the floors) and trash service (we had to find alternate sacks to use as trash containers given that we were not provided any clean wastebaskets or trash bags).
When I asked about internet access on my first day at the Ranch, I was told that it was no longer available because of a "fire" on the property (please note my wireless devices clearly showed that a wifi portal was in fact available on the property). I also suspect it was "the fire" that was responsible for the loud and enduring construction noise we was exposed to throughout our stay. After conducting additional research on-line, I discovered the Ranch was the victim of a tragic fire on April 16, 2014. However, at no time between my initial booking (July 2014) and check in (October 2014) was I notified that this incident would impact my accommodations, services, or overall experience at the Ranch. I also was not offered any price adjustment to reflect the reduction of services and increased inconvenience of residing in an active construction zone. By the time we discovered that our stay at the Buffalo Valley Ranch Event Center Hotel would not meet our expectations it was already too late to make an alternate plan for our travel!
A few other miscellaneous problems that came up during the stay were as follows: we had no access to a landline to make local calls (which was especially problematic given the poor cell reception in the area and no notification ahead of time that we would be required to have a working cell phone), we were locked out of the Ranch on our first night (we were never informed the gates would be closed or locked at a certain time and were not given any access codes), we were provided only one room key (despite having registered for 2 guests and requesting a second key), and finally there were various insects (both living and dead) found in the beds/room throughout the stay.
Also, when I attempted to contact the ranch after my stay (no one was on site upon check out) to note the many concerns listed above, not only did they refuse to refund any portion of my charges, but they failed to respond at all. I received no apologies for the awful customer service, unsanitary conditions or false advertisement. I would not recommend this facility for an event, nor would call their lodging a hotel. read more
