Norbert is a gem! My mum who is in her late 60's inherited an Omega watch from her grandfather…read more None of us had realized how expensive Omegas are and she had been taking it regularly to watchmakers in India who sadly had damaged it the last time. We were initially going to take this to the Omega boutique close by home but upon learning they ship their watches internationally she wanted to find someone local who could handle it. They searched and were fortunate to find Norbert! He fixed the most immediate areas and guided against fixing all the damage but managed to get it back working as it is has never worked so well before. His work is thoughtful and he was extremely honest so well worth the investment in her watch.

5 Stars. Excellent Service for watch repair. Very fast. Fair price. Highly recommended.read more

The service was great at the Momentum Watch location on West 7th Ave., in Vancouver. We were happy…read moreto purchase 2 watches from Greg. Thanks to Greg, the service technician, we were well informed and found Greg extremely knowledgeable, professional, and pleasant to work with. He went out of his way to outline availability, in accordance with our preferences, fitted both for my husband, and reviewed the features prior to purchase. Parking is available off the upper alley way for ease of access. I highly recommend Momentum Watches and Greg for all your needs! Five star products and five star servicing throughout the years.

Amazing service and great work. Simon took the time to introduce me to the business and educate me…read moreabout his process and model. The tech was awesome and replaced 4 batteries and resized links on 3 watches for a perfect fit. Definitely our new go to place for watch repairs. Thank you!

I would not recommend this company for anything more than a battery for a watch. I took in 3 wall…read moreclocks . 2 Vienna Regulators and a spring wall cloch with chimes which had been overwound When I went to pick them up he handed me a bag as parts as he did not replace the spring and now I have no chimes. The other 2 clocks worked for less than 6 months. He did not honor his warranty. I would never recommend his company as maybe its time for him to retire.

I know a little about clock repair. Fritz gives lo-ball estimates and when you pick up the clock,…read moreit's almost double the estimate. This happened twice. He brags that he disassembles and cleans every clock, "How else would you get it clean?", but one clock I took there was not cleaned properly, if at all. The 100 years of dirt in the movement stopped the clock about a year later. I cleaned and oiled the movement myself, finally, and could not believe how much dirt came out in the cleaning fluid. It now it runs as it should. I don't trust him.

I've been going to Arbutus Jewellers for at least 5 years because of Andy the owner gives top notch…read moreservice at a fair price. I would definitely refer my friends and family to Andy. Thanks so much Andy for all the years you have provided such quality and friendly services.

I took in a ring to be sized that was gold plated. I thought that the sizing would leave a dark…read moremark as he ring was plated. Andy was fabulous at sizing the ring! No mark! He did a fantastic job sizing the ring! I am so impressed! Andy is so wonderful, so knowledgeable and so kind! His pricing is fantastic as well! He is the best in Vancouver!!! I highly recommend Arbutus Jewellers for everything!!! Thank you so much Andy!!!

Called John as I needed new batteries for a couple of watches that had been sitting in drawers for…read morea few years. He told me to come right over - had them ready to go while I waited no more than 10 minutes in his whimsical and curious little shop. Fantastic service - I'll be back and telling everyone I know about this little hidden gem. Thanks, John!

I came here with 9 watches that needed battery change -- I know, that seems like a lot, but I like…read morewatches. I live in Seattle, but there aren't many small independent watch/clock repair shops around where I live, and this shop sounded like a gem from the yelp reviews. And it was. I randomly walked in with 9 watches past 5 pm on Friday (one of them was a little more complicated), and Mr. Hiew told me they could be ready by noontime on Monday. Wow. I've walked into a pretty well-known jeweler (B*n Bri**es) by where I live, and they'd say, "We'll call you when it's ready" (which is like a week later) or sometimes even "We have to send this out." But no nonsense like that here. It's all business. Love it. I went back a little after lunchtime on Monday, and sure enough, they were ready and packaged, with detailed description of each watch written down. This man is dedicated to watches and clocks. He's even wearing a Renata mask. (I've never even seen a Renata mask. He must be a good customer.) In case you don't know (like one previous reviewer), Renata batteries are what's considered most reliable and long lasting. They're used in the likes of Rolex (Oysterquartz), Tag Heuer and Breitling. Renata batteries cost a little more, but if your shop uses them despite the cost, you know they care. I paid 15 CAD for 8 of the watches and 25 CAD for the more complicated one. I'm a happy camper. In Seattle they charge more and do less (they'd say things like, "...and waterproofing would be extra charge"). An unassuming shop that doesn't even have a sign outside, but has customers coming back? That's my kind of shop. I'll definitely come back when I'm in town.

I have used this shop to service my watches and those of my partner for what I believe to be more…read morethan 20 years. It is a family business and I have found them all very helpful, knowledgeable, and efficient. I have come to trust their advice, and it is clear to me that they have earned the trust of significant return customers. I recommend them, without qualification. David S.

I can't speak highly enough about this great clock repair shop. Gregory repaired my old Hansen…read moreLiverpool Mantle Clock with such care and dedication that it's working perfectly to the second. He is very passionate about what he does so well and shared some really great history about the clock. Thank you Gregory :)

This shop has the best customer service that I think I've ever experienced. I don't usually worry…read morethat much about how I'm treated by staff who are in CS roles, because I know how exhausting, stressful and dull the work can be. However, the people who work at this shop are so outstandingly kind and helpful that it's worth mentioning. I came here to get a very fine gold chain repaired and to get my watch battery replaced. I ended up needing to get the movement in my watch cleaned after there were still issues with the second hand getting stuck after the battery replacement. The woman working the counter was very clear in advising me and gave me a sense of options and cost before ever compelling me to commit to the work I would get done. We discussed the replacement of the crystal on the watch face and she recommended that I see how the other repairs went first, to ensure that the watch could be made to function properly first. It's simple stuff, but I really felt that I was being given respectful advice. I also watched the same woman interact with an elderly lady who came in looking for a particular address, which turned out to be in the building, but required her to go on a bit of an adventure to find it. The woman working here went out of her way to help this elderly woman find her way - it was very sweet.

The team at IG were quick to respond, super helpful and all around professional. Linda helped me so…read moremuch with design and seeing my engagement ring through and my fiance loved it !

I have taken in several mid-to-high end watches for service and always been very happy with the…read moreresult. One was a rather beat up Titoni vintage Swiss automatic watch that was found in a drawer where it had been hiding for many years. Harry replaced the crystal, serviced and repaired the movement and it ran just like new afterwards. Harry is highly qualified and experienced. They are honest and will only do what you requested/is necessary. Highly recommended.

My watch battery died when I was out and about on Saturday. Found Global Time on Fraser Street with…read moregood reviews. Not my usual place for my watch battery replacement but glad I stopped in. Fast, courteous service. I was in and out within 15 minutes. Price was better than I would normally pay and with a one year guarantee. Good job Global Time, highly recommend your services!

been going to Otto Friedl since 1969 when bought my girlfriend a Tissot from Otto himself . Did ten…read moreyears in the Uk at which time my Heuer Autavia needed a new mainspring which Otto did with aplomb. 1n 1988 bought a 2nd hand Omega Seamaster ( day/date/sqr faced) from Otto and it has never been to any other store for anything. Service is exceptional, lovely people and amazing workmanship. cannot recommend this company highly enough . Simon Gabriel

Otto Friedl fixed my Rolex jubilee bracelet! Before this, Went to 3 other watchmaker and Rolex…read morestores and got nowhere. Shout out to Crystal who is most helpful and knowledgeable! Thank you!