5 Stars. Excellent Service for watch repair. Very fast. Fair price. Highly recommended.read more

A highly skilled watch mechanic to be sure. If you have a high end watch/timepiece to repair or…read moreservice, this is a great place. I would definitely recommend. I have taken my watches there for many years, but I have noticed that his prices have gone up tremendously in the last few years, so I am not sure the value is there anymore. For a regular watch repair, battery/strap replacement, etc., I would advise to go elsewhere for a much better rate. That having been said, his workmanship is without reproach.

The service was great at the Momentum Watch location on West 7th Ave., in Vancouver. We were happy…read moreto purchase 2 watches from Greg. Thanks to Greg, the service technician, we were well informed and found Greg extremely knowledgeable, professional, and pleasant to work with. He went out of his way to outline availability, in accordance with our preferences, fitted both for my husband, and reviewed the features prior to purchase. Parking is available off the upper alley way for ease of access. I highly recommend Momentum Watches and Greg for all your needs! Five star products and five star servicing throughout the years.

Amazing service and great work. Simon took the time to introduce me to the business and educate me…read moreabout his process and model. The tech was awesome and replaced 4 batteries and resized links on 3 watches for a perfect fit. Definitely our new go to place for watch repairs. Thank you!

I have been getting my watch repaired here for over 30 years. The gentleman is wonderful.read more

I would not recommend this company for anything more than a battery for a watch. I took in 3 wall…read moreclocks . 2 Vienna Regulators and a spring wall cloch with chimes which had been overwound When I went to pick them up he handed me a bag as parts as he did not replace the spring and now I have no chimes. The other 2 clocks worked for less than 6 months. He did not honor his warranty. I would never recommend his company as maybe its time for him to retire.

I've been going to Arbutus Jewellers for at least 5 years because of Andy the owner gives top notch…read moreservice at a fair price. I would definitely refer my friends and family to Andy. Thanks so much Andy for all the years you have provided such quality and friendly services.

Very POOR customer skills. I brought my watch in June. Every time I contacted him for an…read moreupdate...he quipped "if he hasn't called there's no news". It took him till late Aug to find the problem...then once again no call, I had to drop by to get the repaired watch back for $225.I paid for a new battery, and another inexpensive item in the mean time...only to be told it was the circuit(which took 17 days to get and finally put in. When I went in to pick it up in mid Sept...NO apology, no remorse, he almost became defensive.DO NOT GO HERE.

I came here with 9 watches that needed battery change -- I know, that seems like a lot, but I like…read morewatches. I live in Seattle, but there aren't many small independent watch/clock repair shops around where I live, and this shop sounded like a gem from the yelp reviews. And it was. I randomly walked in with 9 watches past 5 pm on Friday (one of them was a little more complicated), and Mr. Hiew told me they could be ready by noontime on Monday. Wow. I've walked into a pretty well-known jeweler (B*n Bri**es) by where I live, and they'd say, "We'll call you when it's ready" (which is like a week later) or sometimes even "We have to send this out." But no nonsense like that here. It's all business. Love it. I went back a little after lunchtime on Monday, and sure enough, they were ready and packaged, with detailed description of each watch written down. This man is dedicated to watches and clocks. He's even wearing a Renata mask. (I've never even seen a Renata mask. He must be a good customer.) In case you don't know (like one previous reviewer), Renata batteries are what's considered most reliable and long lasting. They're used in the likes of Rolex (Oysterquartz), Tag Heuer and Breitling. Renata batteries cost a little more, but if your shop uses them despite the cost, you know they care. I paid 15 CAD for 8 of the watches and 25 CAD for the more complicated one. I'm a happy camper. In Seattle they charge more and do less (they'd say things like, "...and waterproofing would be extra charge"). An unassuming shop that doesn't even have a sign outside, but has customers coming back? That's my kind of shop. I'll definitely come back when I'm in town.

Called John as I needed new batteries for a couple of watches that had been sitting in drawers for…read morea few years. He told me to come right over - had them ready to go while I waited no more than 10 minutes in his whimsical and curious little shop. Fantastic service - I'll be back and telling everyone I know about this little hidden gem. Thanks, John!

I have used this shop to service my watches and those of my partner for what I believe to be more…read morethan 20 years. It is a family business and I have found them all very helpful, knowledgeable, and efficient. I have come to trust their advice, and it is clear to me that they have earned the trust of significant return customers. I recommend them, without qualification. David S.

I can't speak highly enough about this great clock repair shop. Gregory repaired my old Hansen…read moreLiverpool Mantle Clock with such care and dedication that it's working perfectly to the second. He is very passionate about what he does so well and shared some really great history about the clock. Thank you Gregory :)

For our tenth wedding anniversary, it was time for a ring upgrade. Coming from California, where we…read morehad been loyal customers to a single jeweller for years, it was time to find someone new in our new forever home. It started with some simple repairs, sort of a test. I gave them a broken necklace and an heirloom bracelet in need of repair. They were quick, communicative, and did quality work, so we moved forward with my custom rings. The process of designing my dream set was better than I hoped for! I made an appointment with Linda, the daughter of the family business, and omg I ADORE her! Every design detail and curveball I threw her way she met with a "yes, and!" Euroshank? Excellent choice. Mixed metals in 14k instead of the more expensive 18k? We love durability! Lab diamond and moissanite? We're not snobs, bring on the double-refractive sparkle! It all started with choosing my center stone. Linda guided me through their supplier's inventory in a super personal process and gave me plenty of time to choose "the one". Then, I said goodbye to my current 5-year anniversary band so the stones could be integrated. Once everything was measured, it was inputted in their system for a design render. They got the engagement ring spot-on on the first try, completely understanding my vision! We went through maybe 5 different versions of bands to perfectly complement it, tweaking to my description until it was perfect. Then, they let me try the wax model and see my diamond, which was a surprisingly emotional experience. Then, with my written approval, it was time to build it. There was a tiny hiccup in sourcing the marquise-shaped moissanite stones, so they offered lab diamonds at no additional cost. But I was happy to wait the short two weeks to have them custom cut. (They were so sweet to avoid inconveniencing me and were on TOP of the communication this whole time! Linda was happy to text quick updates, which was my preference over email.) Less than 3 months after my initial appointment, my dream rings were on my finger. I cannot stop staring at them, they are so exquisite! Anthony, Linda's brother, facilitated the handoff, and he is a delightful young man with the hands of a craftsman. He removed the remaining stone from my old ring with tremendous care, which I took home for a future project. Plus he gave me very fair credit on my bill for the gold in the old setting (I didn't want it). I told them, and I meant it, that they have a customer for life. Linda told me to come by for free cleaning and inspections any time, and I will certainly take them up on that and sing their praises to anyone who asks. P.S. they are very good about asking to validate your parking lol

returned a $2400 ring that looked not at all like the designer item I gave them. I'm not even sure…read moreit's the same ring! I'm having the ring looked over by a Le Vian dealer in a few days as I think that the brown diamonds my ring had have been replaced with I don't know what.

I have taken in several mid-to-high end watches for service and always been very happy with the…read moreresult. One was a rather beat up Titoni vintage Swiss automatic watch that was found in a drawer where it had been hiding for many years. Harry replaced the crystal, serviced and repaired the movement and it ran just like new afterwards. Harry is highly qualified and experienced. They are honest and will only do what you requested/is necessary. Highly recommended.

My watch battery died when I was out and about on Saturday. Found Global Time on Fraser Street with…read moregood reviews. Not my usual place for my watch battery replacement but glad I stopped in. Fast, courteous service. I was in and out within 15 minutes. Price was better than I would normally pay and with a one year guarantee. Good job Global Time, highly recommend your services!

True craftmanship and HONEST old school service ......remember that? They are truely interested in…read morelooking after you.

been going to Otto Friedl since 1969 when bought my girlfriend a Tissot from Otto himself . Did ten…read moreyears in the Uk at which time my Heuer Autavia needed a new mainspring which Otto did with aplomb. 1n 1988 bought a 2nd hand Omega Seamaster ( day/date/sqr faced) from Otto and it has never been to any other store for anything. Service is exceptional, lovely people and amazing workmanship. cannot recommend this company highly enough . Simon Gabriel