Final verdict:
I paid $50 for an OK bra and missed out on a good deal because no one bothered to mention it. The service is probably more knowledgeable than some other lingerie places, but that being said I have met bra-fitting experts who work at other more mainstream places who know their stuff.
To be fair, I think a large part of my problem with this store is that my expectations were quite high going in. I read the reviews for both this location and the one in Kitsilano and was prepared to be wowed by the personalized customer service. That didn't really happen for me. I went in because I was in desperate need of a strapless bra that didn't fall down or peek through half my outfits. I also figured it was time to get remeasured as it had been several years since the last time.
My first bra fitting was at Diane's on Granville and I was super impressed by the knowledge of the staff person who helped me, as well as her superb level of attention and customer service (it has been so long since I've gone there, though, that I don't feel comfortable reviewing it here on Yelp). After reading about Change, I expected an equivalent level of service.
When I went into the store, I browsed a few items before speaking with a staff person. I have to say I wasn't blown away. It was hard for me to find the styles I wanted as there was very little signage indicating what was where. I told the staff person that I needed a strapless bra but also thought it was time to be remeasured. I told her my most recent size and she said that they used European sizing so it would be different there. This was a bit annoying since that means that I can't transfer my knowledge from that store to another one. Afterwards, I looked into the differences between European and North American sizing (to see if I could convert it myself) and I became quite confused, as the size she gave me did not in any way resemble European sizing! I now have absolutely no idea what she meant.
To size the bra, she did a quick measure around my chest, poked my boobs a little, announced a size and went off to get me something to try on. After the first try-on, she realised she had overestimated my cup letter (not surprising, considering she hadn't measured them) and got me a bra in the correct size. She brought me a bra which I tried on, I then waited quite a while for her to come back and check in on me. She looked at it cursorily, announced it as good, and that was it. Being less than assertive with sales people who are supposed to be experts, I just went along with it. To be honest, while the bra isn't super uncomfortable, it isn't great either. It serves it purpose, however.
Something that annoyed me is that I noticed while walking by the store later that they actually had a 2-for-1 sale going on that day. No one mentioned it to me and by the time I saw it I didn't have time to go in and take advantage of the deal. While obviously this is partially my fault for not being observant, it would have been nice of someone to point it out. read more
