I was looking for sold out purses from the 26A collection, and CHANEL customer service claimed that the CHANEL boutique inside of Nordstrom had the item. Unfortunately, they did not have the item, but I was able to connect with the amazing Lena.
Lena helped me find a different purse that was at another store. This required several hoops: she had to contact the store to make sure it was available and then she had to make sure they would be able to send it to me. Then, the payment situation was a bit chaotic because my billing and shipping are different. Then, I had to use my husband's card. Then, back to my card. It was a lot, and to be honest, Lena didn't need to put up with all of this from a client she had NEVER met. Honestly, even I knew it was a hassle, and I would have understood if she didn't respond to my texts or just wrote me off!
She didn't. She was beyond patient, responsive, kind, and a pleasure to work with.
Thank you, Lena, for going above and beyond for me! read more