4 years later still no liner or even showing up to finish. NOT A BUSINESS OR WORK ETHIC ANYWHERE. NO LICENSE. Over and over no shows after giving his word.A always yeah we can get to you next week. Says he is a godly man so like a fool I believed and even fed his crew. Project got bigger than we intended but we paid extra and was promised completion. Now he is holding our liner. WE HAVE OVER 1000 TEXT MESSAGES THAT THE ATTORNEY GENERAL IS LOOKING AT CURRENTLY. Found out today that many local pool companies could guess who I was talking about without me saying anyone's name. They say they have cleaned up his mess more than once. Don't give him another thought. Lots of other companies to use that have class. I started with him because he is local. read more

Have used this company for all my pool care needs, opening and closing it for seasons after they installed a Beautiful Pool for our family home years ago. Our pool is my pride and joy and Chandler Pool and spa has all the credit! Thank you for what u do! read more

We scheduled Ben to come in April to open our pool. He doesn't show up. No response. Makes excuses. Our pool is still not open & we have family coming. We wanted him to replace our liner too...not a small cost. Apparently, he's so wealthy he doesn't need the money or repeat customers. read more

We had an emergency repair on a hot tub in our Airbnb.I called Chandler Pools and Spas, and they came out immediately and sent an invoice for repairs. While repairing the circuit board, they noticed that the tub had a leak. They had the leak fixed also, and had us up and running in time for next guest. I highly recommend this company. Sheila read more

I would never recommend Ben Chandler. As in previous post, he started our job in mid November and it now the end of July. The pool still isn't complete. He gave us a quote and we've spent at least $2000 more than the quote. We've have had to hire others to complete work he either did poorly or never completed. By the time we get the pool completed we will be out an additional $6000.00. I've reached out to him at least twice weekly and he'll show up, stay a few mins and then leave without completing any work. When I reached out to him today he informed me that he moved to Arizona. He has no plans to complete our pool or give us the winter cover we paid for. We plan to take legal action against him and his company. Do not use this man or his company for your pool work. read more

We contacted Chandler Pool to help us get our pool open for the summer. Ben came out and stayed in they could do the job and also order our cover for the pool. We got the estimate from him paid him the money and wait for him to clean the pool and get it going. After two months of the pool still not being able to be used, I asked him to come out and he said he could fix it the next day no problem and that the pool cover was coming. Never came. He came out one more time after I called him and once again nothing happened. He got really rude and stated well I'm just going to refund the money. He left the area with trash all over it from his workers and the cover open on the filter. After contacting him for two weeks about the refund he said I could take him to court. He is the most unprofessional rude person I have ever dealt with. After trying to reach him via text he told me take me to court. this is insanity he owes us over $5000 for the cover which means never seen. He refuses to give me proof that he ordered the cover, and doesn't want to follow up. Anybody that wants to do any business with this man should never pay him upfront for anything he's a crook and a scam artist read more

Chandler Pools and Spas - This is the pool after he cleaned it and said oh it'll take four hours to clear up - Pool & Hot Tub Service Near Me

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Don't ever use Chandler Pool and Spas. Ben Chandler is completely inept when it comes to replacing liners in in ground swimming pools. He measured our pool incorrectly 3 different times and the liner that we ended up using still wasn't a perfect fit but somehow Glenn and his crew at ASP got it to work. Ben also messed up the bottom of our pool so badly that one person who came out to give us an estimate said that it was the worst work that she'd ever seen in all of her years in the business. Working with Ben Chandler was a nightmare! read more

To top all is most of the pictures of the jobs on this site are not even his jobs but pictures he's downloaded off the internet?? 90% of his reviews are girlfriends and friends he's had post positive reviews on his behalf. This guy is a con artist!!!! Beware of giving him any deposits on job sites!!! He will start your job and then abandon it for weeks even months before coming back and when he does its going to be a ton of excuses and reasons why he hasn't been there. read more

Horribly unprofessional. I contacted them about a burst pipe under our pool deck, after a lot of back and forth over text/phone they came out to look at it and told us they would send over the estimate the next day. I waited a couple days and no estimate. I left a text that I didn't receive the estimate which was ignored. I waited several more days and called. The guy on the phone was laughing and said oh we sent it over to your email (they never got an email address from me, only my phone number so how did they send it to my email). I then gave my email and was told he would email the estimate. Several more days go by and no email was ever received. So after a week I text and say I never received the estimate, the text goes ignored. I call several days later and let them know I did not receive the estimate (laughing again) he says he will text it to me. I never received the text. At this point this is ridiculous and seriously unprofessional. I was super nice and understanding the whole time letting him know if he is too busy or can't take the job to please let us know so we could find someone else (or worst case scenario fix it ourselves). After not receiving the text that I was told I would receive, I texted one last time letting him know I would be leaving a review to let others know they never follow through and within a couple minutes he texted back with an obscene price of $18,000 to fix a broken pipe under the deck. $18,000 to fix a broken pipe? It costs around $18-22k for a brand new installation of an inground liner pool, who is going to pay $18k for a broken pipe repair? Anyways a big warning that they are very flaky, unprofessional and non responsive and apparently if they don't want your job instead of letting you know they are too busy or can't take it they will quote you a ridiculous price. Also a warning that if you simply need some repair work it will likely cost you more than the cost of the original installation if you go with these guys. read more

I had a nice conversation with Ben on the phone and we made arrangements for him to take a look at our hot tub. We had a two day window for him to come and he was a no call no show on the first day and said he would come out on the second day and again a no call no show. We made arrangements for him to come out another time and he did not show up and we figured it was because it was raining outside. We made arrangements a third time for him to come out and had a nice conversation and he said he would be there first thing in the morning and again no call no show. I do not recommend this company. read more

We began our pool project back in June and we are now in October with no cement patio, temporary plumbing, temporary electricity, a backyard that is uninhabitable and a lot of excuses. We have had to pull new permits and move on without chandler pool and spas. Ben Chandler does Terrible work and will not complete your job. We are out THOUSANDS of dollars. read more

Ben did fine work to repair our hot tub. However, the last time he scribbled a receipt in which the math was incorrect. He had overcharged me nearly $200. When I asked for the overpaymen back, he said that he would mail me a check. That was over 6 weeks ago. He has not responded to further requests. I contacted the pool & spa company through which I had originally hired Ben and learned that they had dropped him entirely once they learned that he was scamming customers the same way he scammed me. Beware of this unscrupulous individual. read more

Called for leak in SPA that was previously repaired. On 9/11/19 Ben checked spa and determined leak was from a gasket, not the previous repair. Scheduled to fix on 9/19/19. Repair completed and paid $310 then refilled SPA. Within four days SPA completely emptied. Scheduled Ben to redo the gasket repair on 10/23/19 which had failed. He arrived in and determined that the replacement gasket was pinched and caused leakage. Was not able to complete. Scheduled appointment for today 10/29/19 at 8:00am. Did not arrive so called at 9:30. He said he was getting the truck loaded and would be on his way shortly. At about 3:30pm I called and was answered with a disconnect. Redialed and was diverted to voice mail and told the box was full. It is now 4:00pm and Ben has not arrived or called. I paid for the gasket repair on 9/19/19, which failed and is still not repaired as of 4:00pm on 10/29/19. I am writing this review as I have not been able to get in contact with Ben today to find out why he did not show up for his appointment. Should I contact the Better Business Bureau? Rick S. in Arden, NC read more