After waiting for 6-weeks to see a hand specialist from a work-related accident, I can't even begin to explain how much of a disappointment this appointment was. I was involved in a work-related accident involving a tractor-trailer. Amongst other injuries, I'd been complaining about my hands since the date of the accident. I'm finally assigned to see a hand specialist, Dr. Chan, and it's like a breath of fresh air. Finally, I'll get some answers on my injured hands. I see Chan, explain the situation, what I do for work, the nature of the incident, and he goes through a list of things he can do, like physical therapy, scans, x-rays, treatment, etc., but, instead of taking any precautions, he tells me he's not going to do anything. That the pain is the nature of the injury, and that it won't go away or be fully healed for the next several months. As he's telling me this, he's not even examining the section of either hand I explained to him numerous times where the issue is, but checking out parts of my hands that I tell him I'm perfectly fine. All I kept thinking was: what kind of a doctor turns away a patient struggling with discomfort and pain? Instead of assisting in any way, he brushes me out the door and hides in his office. Next, my case manager is called into his office. Right as he's shutting the door, Chan actually has the audacity to insult me to the manager - as if I'm wasting his time! Because those worker's comp checks aren't easy paydays for you, right, Doc? As I'm essentially being pushed out the door, the other patients are hearing and seeing how I'm being treated and the one says to me, "worker's comp? This is the second time I've been here, and they've given me the run around, too". Looks like he's a worker's comp favorite! I, literally, had more time filling out the 5-page paperwork than the time I had with the Chan. When I get my note it completely contradicts with what Chan told me not even five minutes prior. "Fully duty/maximum heal/no follow-up". Maximum healed? He just told me it'll take several months to recover! I ask the secretaries at the counter if this is a joke. I explained to the doctor part of my job is lifting at least 60 pounds and up to 150+ pounds. I'm suppose to do that with injured hands? I'm suppose to do that with "sprains" (give me a break)? Even with "sprains", it's common knowledge not to aggravate and give time to rest. When I asked the nurse to let me speak to the doctor so he could clarify, and I'm told to talk with the case manager. Is the case manager a doctor? No. They're a case manager. As the case manager leaves, the nurse asks for the doctor, and he sends the nurse back to pull me aside privately and explain to me he refuses to see me. I have an attorney, and he isn't bothering with me as a patient. The nurse tries to reason with my injury by saying, "it doesn't matter how much you lift, 60, 100, 200 pounds, your injury will hurt". I look at her and ask, "then how I am healed? This note says I'm healed." She doesn't know what to say. This is the type of treatment you can expect by going to this office. Both the staff and doctor are dismissive and rude. You CAN hear through the glass windows in the waiting room, and myself and the other patients heard all the disrespect said about myself for asking to speak with the doctor once I received my note. I was concerned. Having questions isn't a crime. Be professional. Dr. Chan couldn't be deeper in the insurance company's pockets. If you go here for worker's comp, you're going there for them to get a doctor's sign-off that you're fine and getting the boot out the door. Prepare for it. I make a significant loss, per week, being on worker's comp. I want a speedy recover and to get back to work, and all I ask for is help getting me to that point. I'm not attending doctor's visits to be patronized and disrespected and receive false evaluations, proper care, and precautions to avoid further injuries. That was unapologetically unprofessional. What a complete and total waste of time. read more

After waiting for 6-weeks to see a hand specialist from a work-related accident, I can't even begin to explain how much of a disappointment this appointment was. I was involved in a work-related accident involving a tractor-trailer. Amongst other injuries, I'd been complaining about my hands since the date of the accident. I'm finally assigned to see a hand specialist, Dr. Chan, and it's like a breath of fresh air. Finally, I'll get some answers on my injured hands. I see Chan, explain the situation, what I do for work, the nature of the incident, and he goes through a list of things he can do, like physical therapy, scans, x-rays, treatment, etc., but, instead of taking any precautions, he tells me he's not going to do anything. That the pain is the nature of the injury, and that it won't go away or be fully healed for the next several months. As he's telling me this, he's not even examining the section of either hand I explained to him numerous times where the issue is, but checking out parts of my hands that I tell him I'm perfectly fine. All I kept thinking was: what kind of a doctor turns away a patient struggling with discomfort and pain? Instead of assisting in any way, he brushes me out the door and hides in his office. Next, my case manager is called into his office. Right as he's shutting the door, Chan actually has the audacity to insult me to the manager - as if I'm wasting his time! Because those worker's comp checks aren't easy paydays for you, right, Doc? As I'm essentially being pushed out the door, the other patients are hearing and seeing how I'm being treated and the one says to me, "worker's comp? This is the second time I've been here, and they've given me the run around, too". Looks like he's a worker's comp favorite! I, literally, had more time filling out the 5-page paperwork than the time I had with the Chan. When I get my note it completely contradicts with what Chan told me not even five minutes prior. "Fully duty/maximum heal/no follow-up". Maximum healed? He just told me it'll take several months to recover! I ask the secretaries at the counter if this is a joke. I explained to the doctor part of my job is lifting at least 60 pounds and up to 150+ pounds. I'm suppose to do that with injured hands? I'm suppose to do that with "sprains" (give me a break)? Even with "sprains", it's common knowledge not to aggravate and give time to rest. When I asked the nurse to let me speak to the doctor so he could clarify, and I'm told to talk with the case manager. Is the case manager a doctor? No. They're a case manager. As the case manager leaves, the nurse asks for the doctor, and he sends the nurse back to pull me aside privately and explain to me he refuses to see me. I have an attorney, and he isn't bothering with me as a patient. The nurse tries to reason with my injury by saying, "it doesn't matter how much you lift, 60, 100, 200 pounds, your injury will hurt". I look at her and ask, "then how I am healed? This note says I'm healed." She doesn't know what to say. This is the type of treatment you can expect by going to this office. Both the staff and doctor are dismissive and rude. You CAN hear through the glass windows in the waiting room, and myself and the other patients heard all the disrespect said about myself for asking to speak with the doctor once I received my note. I was concerned. Having questions isn't a crime. Be professional. Dr. Chan couldn't be deeper in the insurance company's pockets. If you go here for worker's comp, you're going there for them to get a doctor's sign-off that you're fine and getting the boot out the door. Prepare for it. I make a significant loss, per week, being on worker's comp. I want a speedy recover and to get back to work, and all I ask for is help getting me to that point. I'm not attending doctor's visits to be patronized and disrespected and receive false evaluations, proper care, and precautions to avoid further injuries. That was unapologetically unprofessional. What a complete and total waste of time. read more