We refer all of our clients to the WaterTree - both the Rapid City and Spearfish offices. They are…read morethe best! Not only are their products long lasting, but their customer service is fantastic! We wouldn't refer to anyone but them.

I am only familiar with this company's Spearfish Office. Excellent customer service, I am happy…read morewith my water softener. Reasonable prices. I would recommend this business. Honorable, and ethical business.

After a year and a half of some of the worst, inconsistent delivery failures and terrible phone…read more"customer service" we are canceling our water delivery service with them. I can not express just how terrible our experience with this company was. From unsealed, leaking bottles to their extremely pushy sales tactics we've had enough. Shame they also have their mits into the Primo brand locally as well. Read the real reviews! You can always tell real customers from the ones that are friends with the owner or those that get free service in exchange of a good word.

I wish I could give zero stars. This company sends out apprentices without journeyman. We had an…read moreapprentice of one month and one of 2 1/2 years. I am so disappointed in the work done by there managers. These guys had no control of the situation. Shotty management only out there for a buck yet again. I am disgusted by this company.

The GenPro team has made a tremendous impact on our company over the years especially with there…read moreamazing support of our efforts after the Haitian Earthquake in 2010, and then multiple responses to disasters all over the globe as they provided the necessary equipment to complete our mission. I appreciate their professionalism to complete the job on time and always being upfront regarding the job. Thanks again for all the support and effort. Jamieson Slough, (Next Space Solutions and Life Giving Force).

I purchased a SoftPro water softener on Aug 17, 2023, and installed the unit when it arrived. I…read morealso purchased the KDF filter because the website stated it would prefilter the water, remove chlorine, and extend the resin's life. After the installation, I observed particles in the water coming from all my faucets. I made a complaint, sending pictures and videos. The customer service person, Rhea, speculated that it was resin, asked a question, and never responded. On Sept 18, I made another complaint with more videos and photos and was informed that it was escalated to the warehouse team. On Sep 22, I was asked to run several tests, which I did. Rhea said it was filter media, and they shipped a replacement KDF filter. The filter arrived in a few days but was the wrong size. I asked to be sent the correct one but was told to cut the one I received and make it fit because they would not assume the liability for making an error and cutting the part wrong, potentially damaging the unit. They wanted me to accept any and all liability and cut the part myself. But I did it wrong; it was on me. At this time, I sent them a written demand for a refund. On Oct 20, 2023, I received a call from Jeremy. Throughout two calls, totaling 34 minutes, he acknowledged that the KDF filter they advertised and sold as a prefilter was, in fact, NOT a prefilter, but a post-filter. and would not intend the life of the resin (Just a little FALSE advertising!) He stated that they have removed the filter from their website because of this. He offered to send me a different type of filter and a down tube. A few days later, only the filter arrived. I sent texts on Nov 1 and 3 asking for a tracking number. No response. On Nov 6, I left a voice mail. No response. The unit is useless and will not function without the proper parts, which they have refused to send. I have been more than patient in attempting to resolve this issue over the past ten weeks. (15 emails, 9 texts, and 9 phone calls)

I purchased a SoftPro treatment system from them 6 years ago. The resin is now leaking into the…read morehouse water supply. Tried calling them multiple times and have at least 3 support tickets opened with them. Never got a phone call back. Worst customer service ever.

These folks bend over backwards to accommodate you, thanks, Diane! Aaron showed up a day early to…read morewinterize our hot tub and answered questions about our sprinkler system, salt system and water main. Very quick, professional and knowledgeable and all at a decent price with a great attitude. Going forward, if it has anything to do with water, these folks have earned our business!

From the owner: Wyoming Water Solutions provides water purification services in Gillette, WY.read more

If I could give it a zero stars I would in a heartbeat Horrible experience I made an appointment…read morethey call and said that they needed to reschedule our water test do to the weather understandable the rescheduled appointment was a no call no show I called and asked where there tech was that was gonna do the water test and they said he got a flat tire and that they would give me a gift card for the inconvenience. which o could care less about so yet again they rescheduled me for the next day at 11:00 And they said they would be there and they were a no call no show again and no gift card and have not called me or reschedule with That was almost 3 weeks ago don't waste your time with them cause they do the same to you