From the start, this was a terrible experience working with them at multiple steps. We set a date for window and door measurements at the time of signing our contract in mid-April. They were a no show for that appointment and then when I called to inquire about the measurements, I was then told that they don't work at that time. Once the windows were measured, there was no communication or information provided until I received two separate notifications that the contract needed areas signed that were not properly signed in April. I made these changes as requested. Last week, my lender (not Champion) for the project notified me that they were refunding the costs and cancelling the project. I attempted to reach Champion to inquire about this and it took 3 days before I could reach anyone. I was told that they had mistakenly sold me the windows at too low of a price and that they were cancelling the project. I finally spoke to a regional manager on Friday, who confirmed that this was the case and said that they were sorry, but nothing could be done to remedy the situation without paying more. Now, I am needing to restart the process 2 months later. Given the poor communication, breach of contract, and misleading sales practices, I would strongly suggest you look to someone else. read more