This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

Our roof mounted attic fan, which was replaced, did not automatically turn on during the recent…read moreextremely humid and very hot weather. So i called Gladiator Electric in Dumont and had them check our system to determine what was wrong. They came the following day, as scheduled, and checked our ventilation system. They saw what was wrong and fixed it. , Working with Zack and Eddie was a pleasure. They were on time, very friendly and were able to determine what was wrong. I was impressed with them. As a follow up, I asked them to provide me with an estimate for another project which we will do next month. If anyone needs an electrician I would recommend that they contact 'Gladiator' to discuss what work is required.

Today was my second time using Gladiator Electric and their service is still great. Zach was the…read moreelectrician who came to my house and quickly diagnosed the problem. He worked very efficiently and got the outlets working again. I highly recommend this company.

When a motor burns out in your home's furnace during one of the worst winter cold fronts, it could…read morebe a stressful situation. This crew had me up and running the same day. What really impressed me was how patient the techs are with all my questions and how thoroughly they explain your heating and AC system. I called first thing in the morning and Seth showed up about an hour after my call. He diagnosed the problem and tracked down my motor from one of their multiple supply houses. After advising me that either he or another tech would be back before the end of the day to replace the motor, the handoff was to Anthony who arrived to my house much earlier than expected. There wasn't a better feeling than hearing Anthony call in advance and say, "I just finished a call early so figured I would come by and get your heat back" after sitting in a 50 degree house for a few hours. These guys have a professional attitude. They're personable, knowledgeable and take care of your home...they arrive with plastic booties and make sure the clean up meets your expectations. They double and triple check their work. The pricing was better than another company I used in the past. I also have to give credit to Maureen and Pat who initially fielded my calls and did their best to make sure to send someone out during what seemed to be a busy Monday morning for them. Finding a new contractor could be met with a lot of skepticism but this experience gave Duct Mate my trust.

Great affordable central air installation and service. Our unit is still working wonderfullyread more

My boiler stopped working and Eddie responded within hours and was beyond professional. He replaced…read morethe broken unit within a day. His price was great and his workmanship was impeccable. I highly recommend him.

A long time Closter resident. Big job or small Chris is the man. Has a team of well trained…read moreprofessional that can handle all your electrical needs.

HIGHLY RECOMMEND! These guys are GREAT. Returned my call promptly, showed up on time and did a…read moregreat job. If you need an electrician, use Peshe.

Fuse Electric really came through for us in the best way tonight! When our car battery died right…read morein front of one of their work sites, two of the guys one of which I'm assuming is the owner immediately stepped in to help. They were so kind, helpful, and truly went out of their way to help us out. If this is how they treat people who aren't even their customers it speaks volumes about the quality and integrity of their business. So thankful! And definitely recommend.

Victor is a gifted electrician who charges fairly for the work done. I have used his services…read moreseveral times in the past years and did again this week. He is easy to deal with, shows up when he says he will and hasn't yet been stumped by any electrical condition requiring attention. Ed K

The overall experience with Victor was great. He installed a new EV charger in our older home…read more Thorough, professional, timely, and prompt in communication and completion. Prior to the installation, he came by and was thorough in assessing our home and setup, going through the options (and not overselling), and providing a reasonable estimate. Looking forward to working with him again.

I have been using Mr. Rooter Plumbing of Bergen County for several years and they are great. On…read moretime, professional and gets the job done. Mike is terrific. He is friendly. He knows how to diagnose the problem . I would recommend this business without hesitation.

I could not ask for better service from this company. When I reached out to request a service they…read moreimmediately got back to us and set an appointment the very next day. Upon arrival, I received a text message letting me know that the plumber was on his way & provided me with his name & a company picture of him. The plumber was very thorough and took his time to find the root of the problem. He was very detailed in his explanation and offered advice on what to do in the future. I am extremely pleased and I highly recommend this company!