I experienced a serious and unacceptable food safety incident with Chai Wok that cannot be overlooked. While eating an egg roll from my takeout order, I bit into something hard and immediately spit it out. What I found was a large faucet filter cap, with THREE pieces, inside the food. This is not a minor mistake. This is a dangerous foreign object that could have caused choking, internal injury, or worse if swallowed. I contacted the restaurant right away and requested a refund. The owner called the following day to apologize, but the response was completely inadequate. Saying "I don't know how this happened" is not acceptable in a situation like this. What should have been communicated is what specific steps are being taken to ensure this NEVER happens again. Instead, I was left feeling dismissed. There is simply no excuse for something like this making it into a customer's food. Whether this was due to negligence, lack of quality control, or careless preparation, it points to a serious breakdown in basic food safety standards. What is most concerning is not just that this happened, but also how it was handled. Incidents like this require immediate accountability, investigation, and corrective action. The lack of urgency and reassurance raises real concerns about overall safety practices. This is not about compensation, it is about consumer safety. This experience has completely destroyed my trust, and I will never eat here again. I am sharing this so others are aware: this was not just a bad meal, this was a hazardous situation. Something like this should never happen, and the fact that it did, and was not handled with the seriousness it deserves, is extremely concerning. read more

Chai Wok - Kosher Near Me - North Miami Beach, Florida

Excellent variety on the menu and tasty food! Very casual, which was fine. And the employees were pleasant.

I ordered last night the chicken sesame And beef skewers Unfortunately i threw the whole order to the trash The chicken arrived very big chunks and cold and the beef was like rubber band Sorry but i definitely not going to order from them again read more

If I could leave zero stars I would. Food was horrible. Chicken wings had a full beard. Couldn't eat them Plus they were packed in a wax paper bag. Not even a container. General Tso's chicken was like nothing we've ever seen before. Fried rice was not fried. Looked like sort of white rice with soy sauce on them. Best part of the meal was the fortune cookies A total disappointment. Stay away. Far far away. read more

Chai Wok - Hairy chicken wings with Feathers - Kosher Near Me - North Miami Beach, Florida

This casual Chinese eatery was a surprise. Like, seriously l, I was trying to get to B&H pizza that was there a year ago and saw that it was now a Chinese kosher restaurant. I ordered a chicken tender and fries kids plate, a noodle soup, and a poke bowl. The kids liked the fries and the chicken. The tuna in the poke bowl was diced nice and small and it was fresh. A little too much seaweed for my taste but still awesome. Tv in the room, on Fox, of course . Boo, but i won't hold that against them. read more

Chai Wok - Kosher Near Me - North Miami Beach, Florida

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Just horrible food ! Plain and simple not cooked right felt like eating oil !!! Wouldn't try unless you need heartburn

Stopped in for lunch today. Service was quick and food was good! Nice size portions and prices reasonable. Full Chinese menu aswell as sushi. They just remodeled the store. Plenty of parking out front. read more

I was treated very kindly, and the ambiance is friendly. The food on the other end is a different subject- my spicy tuna sushi roll tasted warm and Wierd. read more

We joined our soon to be extended family for a rehearsal dinner to celebrate our children's wedding the next day- all of this on Christmas holi-day evening. We were in the back room with 18 attendees! The serving staff and the owner were marvelous! The food - served family style was brought out from appetizers , soup with kreplac to dinners all at the same time and hot. The food was delicious! We had the sesame chk, chk and broccoli, beef and broccoli and Mongolian beef. The chocolate mouse cake was delicious! Thank you for accommodating such a large group! read more

20 of us came for a family style dinner on Christmas Day. It was stark in decor, but the servers and owner were very friendly, and the food was very good! Consisting mainly of beef, chicken, and vegetarian items, we had sesame chicken, beef stirfry, Mongolian beef, beef with broccoli, and a vegetable lo mein dish. For our huge table, everything was served family style. There was plenty left to take for breakfast the next morning LOL! read more

Chai Wok - The Dinner before the Wedding!!! - Kosher Near Me - North Miami Beach, Florida

So disappointed in Chai Wok - North Miami Beach, Florida. Yes, mistakes happen. Yes, it is December 24th. I placed an order to be delivered to me for 6:00 pm on the website. Everything was correct. $100.00 worth of food. The driver from Chai Wok - delivered to the wrong condo. The condo found us - and an hour later - we have cold food. We weren't on the lookout because it wasn't 6 pm yet. I called the restaurant - to explain to them they delivered to the wrong place at 4:30 pm - and now I have at 5:40 pm - $100.00 worth of cold food. The person at the restaurant HUNG UP ON ME. He said he is "too busy to deal with this right now." We typically order from Chai Wok at least twice a month. Going to think about that twice as there are many places that offer amazing service. read more

HORRIBLE HORRIBLE HORRIBLE. I don't know how this guy is in business. My family and I flew in from NY and decided to go grab some dinner. Not a foot in the door and he's screaming take out only. We go in and order and my 5 year old son was touching the bottles on the tables, the boss snapped at him. We were looking at the menu and he kept rushing us to order. 2 people came in and didn't know English so well. They were looking at the menu a little longer than usual, again he snapped at them that kitchen is closing. He's horrible. The guy in the front is the boss. I most definitely confronted him and told him that he is a piece of crap person let alone a business owner. **** also there was a long hair at the bottom of the bag read more

Chai Wok - Hair - Kosher Near Me - North Miami Beach, Florida

worst customer service in the area. they charge you for food they dont give you and also the dont give a fu*k about customer complains. absolutely not recommended. never coming back again. read more

Chai Wok - This is supposed to be a JB Roll (with cream cheese) instead of that, they put scallions and they charge me extra for the cream cheese - Kosher Near Me - North Miami Beach, Florida

Went out to eat. Ordered the Pink Panther and the Outta Control Sushi rolls. They were amazing. Staff was very friendly and service was A1!! read more

Chai Wok - Kosher Near Me - North Miami Beach, Florida

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Horrible experience. One star too many. Will never go there again. They have an inept teenager in charge of the restaurant. We have been going there for years and this time; which it will be our last time, we had horrible service. We had kids and we specifically asked for NON SPICY food. Everything was extra spicy. They lost our business. Overprice, bad service and I couldn't even eat. read more

The food was delicious. Everything we order was perfectly cooked and tasty. It was Christmas day and the place was full and had tons of delivery orders, yet still, everything was done well. This is my go-to kosher Chinese in Miami. No other compares. read more

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Loved our dinner. Since moving to the area we've been missing good authentic Chinese food. In the kosher world this is not easy. Someone suggested we try Chai Wok. What a treat. It was easy to find. Clean pleasant and friendly. Danni took our order and dinner was served piping hot. Fresh & yummy. Authentic-not a chick pea or shawarma anywhere. We'd recommend this to anyone who likes Chinese food. They also serve beautifully presented sushi with kosher saki read more

Chai Wok - Kosher Near Me - North Miami Beach, Florida

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The worst chinese restaurant! The rice was very old and french fries . I ask to change they told that will charge me for share the plate. In the menu doesn't tell that was charge for sharing. Avoid!!! read more

IF I COULD LEAVE A ZERO I WOULD. ABSOLUTE DISGRACE OF A RESTAURANT and the owners attitude is disgusting. I ordered a crispy beef dish on the menu which stated it includes peppers. When I received the dish it was covered in broccoli which I am allergic to. When I called the owner back to have the dish replaced he hung up the phone on me. Absolutely disrespectful and no way to treat a customer. Never giving this place service again. Garbage read more

On December 24, 2020, I had issues with my order and the owner/manager hung up on me when I called in to try to get our order replaced. He said being December 24th they were too busy. I really didn't see this as my problem as it was there mistake. They didn't take ownership; however, they did refund us. But - we had people over for Chinese and movies - and we had no Chinese. Then, we didn't order for months - MONTHS - but they are the only kosher Chinese close to us so we decided to try again! We ordered over the summer and all was good. We ordered today, September 17, 2021, at 1 pm on Erev Shabbat, to get for dinner. The owner typed in the wrong address on the receipt so the driver didn't know where to go. I have a screenshot of the order placed online. It is clearly the owners fault. Accidents happen ...... but the driver didn't contact the restaurant. So - until I called back (an hour after the owner said our food was on the way) - his son picked up the phone, redirected the driver and got our food to us (over 1.5 hours late). BUT - when we got our order we were missing an entree. Yes, we were charged. When we called back, just about 10 minutes after we last spoke - no answer. We are now short for one entree and they are closed for Shabbat. I expect a lot more than a refund. This is strike #2. Do we even attempt again? This is very frustrating! read more

Terrible service. The cashier is MEGA rude and unprofessional. Don't eat order from here!

Enjoyed a nice dinner here after work. The service was very good. I had the Szechuan tofu with brown rice ( no extra charge). My colleague had the moo shoo chicken dinner special. All of our food was brought out quickly. It was piping hot, fresh, and delicious. It was also quite filling and I had a nice amount to take home for lunch the next day. Btw get the pistachio ice cream for dessert! read more

Possibly the worst Chinese food I've ever had in Miami. I ordered Mongolian Beef. There was nothing Mongolian about it; it could hardly be categorized as beef. Soggy, rubbery, brown blobs of meat fat soaked in a sugary, bland mess of a sauce. I would say it tasted worse than it looked but it looked awful. A lukewarm cesspool of sad meat and depressed vegetables (if thats what they were). The veggie egg roll that came on the side had a weird creamy filling. Egg rolls aren't typically creamy, right? The wonton of the egg roll was semi-crispy, so I'll give them that. And what a terrible ripoff, to boot. I paid more for this meal than I would have spent on going back in time to when the first Mongolian made the first Beef. Life's too short for crap food, folks. Steer clear. read more

The service was good and quick. I ordered for take out. The food was really fresh and the portions are the same as any other place. You can taste a difference in it being kosher. The only issue I had was the price. Not sure I've ever had a more expensive Chinese take out. Even in New York it's not as expensive. I'm assuming the cost is due to it being kosher. I understand but The price vs the quantity or quality doesn't match up. Maybe they can have specials and entice more people and maybe someone falls in love with an item and they will pay for it. read more

Food is horrible and owner is discussing. Go to any other Chinese which there are a few and worth the drive read more

We had 25 people for lunch and everything went very smoothly. Food was excellent. Owner and all the employees were pleasant and professional. Would definitely go again read more

Amazing place, amazing food and homie fanamanal service!!! If your hungry and want great kosher Chinese food this is the spot!

Overpriced, overcooked, bland food. Ordered 2 lunch specials, fried rice was hard and dry as if it was reheated several times. Sweet and sour chicken was 95% dough and 5% meat, same with the sesame chicken. Portions were small with almost no sauce. A restaurant cannot use the fact that they are Kosher as an excuse to serve subpar food and at very, very high prices. Please improve quality... read more

Do not order from this place no matter what! Waited hours for delivery, then canceled with a bs story. They could care less. STAY AWAY! ONE STAR TOO MANY. read more

Terrible experience. Owners son (runs the restaurant mostly) does not care at all about his customers. Would not come back. There's better kosher options around. read more

Love this place. The server and sushi chef very polite and friendly.the food is owesomefor for lunch.i will recomended this place if you guy want to have quick and delicious for lunch break Amanda baumal read more

Delicious delicious delicious Fresh vegetables, fresh everything! Service was lovely But I can stop to talk about delicious kosher Chinese food. read more

Mediocre food, owner forgot rice in our order, and when called, sarcastically said "we forgot rice, sorry" and hung up on me. Definitely don't recommend. read more

The food was good but the customer service was non existent. Yelling at customers,we asked when the food would be ready his answer was whenever it is ready. We watched the attitude towards everyone who walked in and wondered if there are repeat customers. read more

It is place in 163 street . Price is so high . Rice chicken and som vegetable in side ( nothing to see . I ordered myself rts with poultry and chicken. rice brought a nice plate. The chicken was struck with seven small squares. not even fried. vegetables were so few that I was looking at for a very long time. and for all this $ 13. I do not recommend to go oche not tasty. just disgustingly cook read more

Went back again this past Sunday the food was very good that night...horray! read more

Chai Wok - Szechuan Tofu - Kosher Near Me - North Miami Beach, Florida

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Customer service is terrible here. The staff was incredibly rude and unprofessional. I asked for certain accommodations to my dietary needs and he told me to leave. It's no wonder this establishment only has 3 stars at the time of this review.. thought I would give them a shot, but I can see that this was a mistake. read more

Very bad customer service. Guy is very rude and obnoxious. I ordered a crispy beef which dosent say anything about having broccoli in it. Then when my wife called to try to resolve issue guy blamed problem on us saying we should have asked if there is broccoli in it or not. No where in the menu it says that there is broccoli in the crispy beef. The portions are very small and way overpriced as well. Do not recommend going here at all!!!!! read more

A good friend of mine had terrible experience here as well as a large number of other people that I know that attempted to dine there. He walked inside this restaurant and before he can even order an employee yelled at him and and told him he can't come inside. My friend asked why and he said it was because he was holding a snickers bar. He continued to yell at my friend so he put the snickers bar on his pocket hoping that would calm the man down. But he continued to yell and then proceeded to kick him out. Another employee saw this and just approached him and said sorry you have to leave. I've spoken with surrounding businesses and they to have confirmed they the employees are prejudice and racist. Me or anyone in my family will not be eating here ever. I would advise others to do the same. This is completely unacceptable and the entire staff should be fired. read more

I have a large family and go here all the time. The prices are fair and the portions large. My kids love the food and for me that says it all. Donny is one of the friendliest and personable owners I've met. If you want good service with great food than look no further. (Just don't ask for sweet potato fries ). read more

Chai Wok - My boy - Kosher Near Me - North Miami Beach, Florida