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Chagrin Valley Soap & Salve

4.5 (62 reviews)
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By appointment only

Updated 1 week ago

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The beginning of my severe allergic reaction (on my leg)
Mary F.

I was recommended to try the Neem and Tea Tree Shampoo Bar since I have seborrheic dermatitis (oily). I placed an order and decided to get the shampoo bar, the mini Whipped Shea Vanilla Bean body butter, and the Apples and Spice soap. Shipping was alright but cost over $5 (within the USA). I tried all three products and noticed the next day, I was starting to break out. I didn't think much of it and the reaction just kept getting worse until my entire body (except for my back) was covered in pretty severe hives. I deduced it was a reaction to the body butter. Looking at the ingredients, I have never encountered babassu oil before. I contacted the company. I had made a post on their Facebook page saying what had happened and it was immediately deleted. I also posted on their website and it was also deleted. The company responded to me via email with the following... "Hi Mary, This is Sam, at Chagrin Valley Soap & Salve. Thanks for writing to us! We don't deal with nay customer service on our Facebook page. We usually just take down any questions for us from the page and then answer our customers via email. We simply dont have the time and ability to use FB for customer service. Hopefully you understand. As for your issue, it sounds like for sure you are having an allergic reaction. There are only 6 ingredients in the product. The most likely culprit is the Shea butter, as it is 100% pure Virgin Shea, as strong and pure as it can be. Shea is a naturally occurring form of latex, and many people find at some point that they can have a reaction to very pure Shea Butter. It is fairly common. Other ingredients that are not normal everyday ingredients would be Babassu Oil and Jojoba oil. Sunflower is an unlikely culprit and the Vanilla is not an added scent, we simply cook actual vanilla beans into the butters. My guess is the pure Shea. If you have used Organic Unrefined pure she before and know that you have no reaction, than I can tell you I am stumped. If you wanted to see, you could always get a trial size of our "Whipped Cocoa" and see if you have any reaction.... I hope that helps SOME. Thanks very much for your order and support for our work, Mary!" So, their solution was to basically shell out another $8.50 for a small body butter and then over $5 for shipping... I know I'm not allergic to shea (I use it in many products) and the same with Jojoba oil. Overall, I was incredibly disappointed with the customer service and company overall. This isn't how you treat customers. I threw out the body butter ($8.50 down the drain). The shampoo bar did nothing for my hair so I threw that out as well. The Apples and Spice soap smelled of spice and not of apples at all. I will never buy anything from this company again. I was extremely disappointed with everything I bought. My face broke out the worst of all and isn't as smooth as it used to be. I was hoping for a refund of some kind but I received squat all. Every other company I have ever dealt with allows refunds when a product doesn't work. Considering how severe my reaction was, I was hoping for more. The fact that the company also doesn't let negative reviews be posted anywhere on their website or Facebook also says something about them as a whole.

Soaps, salves, bug spray...just our current collection
Bri H.

My bf absolutely loves this company! We've tried so many soaps I can't even remember which are my favorite. I have the lip balms (coconut is amazing) and salves for any itches or cuts. I have an obsession with coconut so I also have the coconut hair balm, which smells so good and makes your hair shiny. Any product you need for your body is covered! I live in Southern California so I order online and have it shipped to my home. If you have sensitive skin or skin allergies, this place is worth checking out.

Ingredients of the dry shampoo are great!
Vicki A.

I purchased my dry shampoo from this company few months ago and could not be happier. It's organic & smells amazing. I love the ingredients that it is made out of. I recommend trying it to all. I do not regret paying the price for a 4.5oz bottle. What my scalp "ingests" is way more important than spending $5 on a toxic dry shampoo.

Their Cafe Moreno shampoo bar

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13 years ago

Best thing I ever did for my arm pits! Natural and effective!

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Ask the Community - Chagrin Valley Soap & Salve

Review Highlights - Chagrin Valley Soap & Salve

My favorites are: Honey, Beer & Egg Shampoo Bar, Summer Rain Scent Apple Cider Vinegar Hair Rinse, and the Nettle Shampoo Bar.

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Benefit Cosmetics BrowBar - Your Brows. Our Obsession. From waxing and lamination to shaping and more, we've got you (and your brows) covered.

Benefit Cosmetics BrowBar

3.0(2 reviews)
1.5 mi
$$

LOVE DANA! She's so professional and knowledgable. Painless process and she makes my brows look…read moreamazing every time!

If your a newly license stylist looking to build a clientele DONT APPLY HERE!!!! Worst place on the…read moreplanet the store manager Jen Ford is so dumb and so unprofessional Im embarrassed for her. When she's training you she ask you question on what she should do because she doesn't know and gets super confused. She's a compulsive liar micro manager and she will stab you in the back for not being her friend... Now the salon manager that can't do hair ANGELIC CARTER will mess your hair and then try to convince you it just your type and it's not gonna work on you! She threatened by stylist that have talent and clients because she has none but she's the manger one of her clients asked for ash blonde hair but instead she walked out with ashy green hair and she didn't even try to correct it. If your talented she will bad mouth you and try to steal your clients she's unprofessional lazy and just down right awful stay clear of this place especially if you want your hair to look good this is not it!!! The company treats all of its employees like common criminals you have to carry a clear bag and each day at the end of your shift they search you bag and pay you down its an awful place to work most of the staff hate working their and they hate the managers because anyone that's willing to be treated like trash and work for minimum wage will be hired or if your best friends with the district manager that never comes in and is never available for anything!! STAY AWAY FROM THIS PLACE ITS HELL ON EARTH!!!!

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Permanent Enhancements By Ann - Willow Salon
 Permanent Enhancements by Ann

Permanent Enhancements By Ann

5.0(4 reviews)
2.8 mi

Ann absolutely does amazing work. You can tell she loves what she does. It shows in here results…read more Go see her. Worth every penny!! Thank you, Ann! I love my eyebrows.

I am so glad I found Ann as I had used less qualified people in the past. Ann has lots of…read moreexperience with permanent cosmetics as well as scar camouflage. She is not only a consummate professional, but a pleasure to work with. Her microblading looks just like eyebrow hair. It even fooled my hairdresser! So nice not to have to pencil in my eyebrows twice/day. She is not only a consummate professional, but a pleasure to work with. Her knowledge of color and how the permanent makeup pigments fade is amazing. I had a small hypo-pigmented scar and she matched my skin tone perfectly, knowing exactly how to handle the delicate scar tissue and how it would react to certain pigment. If you have an area where there is a loss of pigment due to scarring, hair loss, chemical or surgical, you should definitely get a consultation with Ann. Ann's studio is an historic building in Glenwillow & she rents out the bottom to a hair salon and her studio is above. Her studio is extremely clean and organized. Ann's pricing is also quite reasonable. I plan on using her again in the future and recommend anyone needing scar camouflage or permanent cosmetics to talk with Ann .

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Permanent Enhancements By Ann - Barbicide COVID-19 Certification Permanent Enhancements

Barbicide COVID-19 Certification Permanent Enhancements

Permanent Enhancements By Ann - Blood-borne Pathogens Certification
 Permanent Enhancements

Blood-borne Pathogens Certification Permanent Enhancements

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Ann Price Permanent Enhancements

Bluemercury - Store interior, with large window on left letting in natural sunlight

Bluemercury

4.6(9 reviews)
4.4 mi
$$$

Walked in because I wanted a new lip color but hate it when I get hounded by staff asking if I need…read morehelp- instead she helped me find the best colors and get the perfect pout! :) Walked in again today (weeks later) and wanted to do the same thing... And check out their facials. The girl said that their esthetician was open and after introducing me we figured out the best regimen for my skin. Super detailed facial- I got micro derm abrasion on my forehead and inflamed acne spots, peels on my T zone and chin, and then the greatest extraction of my life followed by some deep deep moisturization. Felt like a new woman walking out there- she even put even creme and lip moisture on! Loved it. And seriously folks, I'm real picky about my skincare and spa care. This woman did the works for a price I could afford. And SUPER friendly the whole time. I loved talking with her! I am a frequent for their samples too- live the unique products they carry from their lines. Got a great sample from Bobbi brown that I can't wait to try!! Thanks my making my day ladies!

Everything here is wonderful, that is obvious! But the staff here is just aaa luxurious as the…read moreambiance and the products. They are kind and all smiles when you are greeted from afar when walking in, yet not intrusive or pushy. It really did invite me to want to buy more! I am that consumer! But even if you just want to peruse, it is a nice shopping experience which is not as common anymore!

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Bluemercury - Store interior

Store interior

Bluemercury - Store interior

Store interior

Bluemercury - Store interior, from the back looking towards the front. Can see all the natural sunlight streaming into the front part of the store.

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Store interior, from the back looking towards the front. Can see all the natural sunlight streaming into the front part of the store.

Spa Lavender

Spa Lavender

4.0(23 reviews)
1.8 mi

I got a gift card for Mother's Day and finally got to use it today. Had a wonderful massage…read moresession with Donica. She was absolutely fantastic and hit every spot and ironed out all the aches..... I can't recommend her enough!! I will be back for sure!! She is a hidden gem!

I came here for lash extensions- and Cheyenne was amazing. She was a total rockstar. My lashes were…read morebeautiful and stayed for three weeks. That experience was 5 starts. However, when I set up my appointment for my touch up the receptionist was unpleasant to deal with. She called me three times while I was at work to ask if I could move my appointment up. In response I told her IF I could make that I would let her know within the hour but if I did not call her then we would have to stick with my original time. This spa sends out text messages as reminders of appointment times. I received a message she had moved my appointment up so I used my lunch break to take the trip out to the spa. When I checked in the receptionist asked me why I was there because my appointment wasn't for another hour. She told me that she only sent that message in HOPES that I would call her. Extremely unprofessional, disorganized and inconvenient. I take a drive of 55 minutes to get to this specific spa. I had to sit there and wait an hour and a half for my appointment which was supposed to be with Cheyenne but it was not. Cheyenne has to go home early that day which is understanding. Things pop up and I'm understanding of that. The woman who did my lashes was new and took longer than expected. At this point I didn't mind as long as my eyelashes were done correctly (spoiler alert: they were not). At the end of my appointment the receptionist offered me an eyebrow wax "it looks like" I "could use it". The most unprofessional rude service I've ever had. I was so disappointed and irked by this situation. The picture uploaded is less than a week after my appointment date. Cheyenne came in to check on my lashes before she rushed out and kept telling the woman doing my lashes to get new glue. The way this was poorly handled really depreciates a business incredibly quickly. If anyone has a suggestion for a new lash place let me know ASAP!

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Spa Lavender - Our cozy front lobby!

Our cozy front lobby!

Spa Lavender - Lobby

Lobby

Spa Lavender

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Chagrin Valley Soap & Salve - cosmetics - Updated May 2026

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